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- Tasks: Lead and coordinate electrical testing contracts, ensuring timely and compliant service delivery.
- Company: Fast-growing company renowned for expertise in social housing property services.
- Benefits: Free parking, on-site gym, generous leave, and employee assistance programmes.
- Why this job: Make a real impact in social housing while developing your leadership skills.
- Qualifications: Experience in service delivery and strong organisational skills required.
- Other info: Join a dynamic team with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Service Delivery Lead – EICR Electrical Contract
Location: Brentwood Office
Job Type: Full Time, Permanent
About Us
We are a successful and fast-growing company with a strong reputation as Social Housing Experts in Property Services. Our operations are delivered through three key divisions: Mechanical, Electrical, and Property Services. Within our specialist Electrical Testing & Compliance division, we deliver large-scale Electrical Installation Condition Reports (EICRs), remedial works, and compliance services across social housing contracts. We pride ourselves on delivering exceptional customer service, operational efficiency, and high-quality outcomes for housing associations, councils, and private landlords.
Role Overview
We are seeking an experienced and proactive Service Delivery Lead to oversee the management and coordination of our EICR electrical testing contracts. This role is key to ensuring testing and remedial programmes are delivered on time, within budget, and to the highest compliance and safety standards. You will act as the bridge between electrical testers, supervisors, project managers, clients, and residents — ensuring smooth coordination, clear communication, and service excellence throughout the contract lifecycle. The Service Delivery Lead will also be responsible for monitoring performance, driving process improvements, and supporting operational planning across multiple electrical testing projects.
Key Responsibilities
- Oversee day-to-day service delivery of electrical testing contracts, ensuring work is completed on time, on budget, and in compliance with BS7671 and industry standards.
- Act as the first point of escalation for operational issues, resolving challenges swiftly and maintaining client satisfaction.
- Coordinate with engineers, subcontractors, and supervisors to align resources with programme requirements.
- Monitor performance data and produce reports to track delivery against KPIs, SLAs, and compliance measures.
- Support contract managers with planning, scheduling, and documentation to ensure seamless contract delivery.
- Identify process inefficiencies and implement improvements to enhance operational effectiveness and resident experience.
- Maintain accurate and up-to-date testing trackers, remedial logs, and certification records.
- Represent the Electrical division in client and stakeholder meetings, providing updates on progress, risks, and performance.
- Contribute to the development and training of engineers, supporting best practice across the electrical testing team.
Essential Skills & Experience
- Proven experience in service delivery, coordination, or project support within electrical testing, compliance, or building services.
- Strong understanding of EICR delivery processes, scheduling, reporting, and client liaison.
- Excellent organisational skills with the ability to manage multiple testing programmes simultaneously.
- Strong IT skills, including Microsoft Office (Excel, Outlook, Word) and project management/CRM software.
- Confident communicator with strong interpersonal skills, able to manage escalations and engage with clients.
- Ability to work under pressure and adapt quickly in a fast-paced contract environment.
Desirable
- Experience in social housing electrical compliance projects.
- Knowledge of electrical testing (EICRs), remedials, and certification requirements.
- Familiarity with KPIs, SLAs, and compliance reporting frameworks.
Other Requirements
- Full UK driving licence and access to a vehicle (due to office location and limited public transport).
Benefits
- Free parking
- On-site gym
- Salary Sacrifice Pension Scheme – after 3 months of employment
- 23 days annual leave + bank holidays
- Option to buy or sell up to 3 additional days annual leave each calendar year
- Birthday off – after 1 year of service
- Group Life Insurance
- Employee Assistance Programme (EAP)
- Virtual GP appointments & Online Physiotherapy sessions
Service Delivery Lead in Brentwood employer: The Wiggett Group Ltd
Contact Detail:
The Wiggett Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Lead in Brentwood
✨Tip Number 1
Network like a pro! Reach out to your connections in the electrical and property services sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their approach to service delivery and compliance, so you can showcase how your experience aligns with their needs during the chat.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. This will demonstrate your ability to handle operational issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Service Delivery Lead in Brentwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Lead role. Highlight your experience in service delivery and project support, especially within electrical testing or compliance. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that relate to managing EICR contracts and your approach to ensuring client satisfaction.
Showcase Your Communication Skills: As a Service Delivery Lead, communication is key. In your application, demonstrate your ability to engage with clients and manage escalations. We love seeing examples of how you've successfully navigated challenges in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at The Wiggett Group Ltd
✨Know Your EICR Inside Out
Make sure you brush up on your knowledge of Electrical Installation Condition Reports (EICRs) and the compliance standards like BS7671. Being able to discuss these topics confidently will show that you understand the core of the role and can handle the technical aspects.
✨Showcase Your Coordination Skills
Prepare examples from your past experiences where you successfully managed multiple projects or coordinated teams. Highlight how you resolved issues and maintained client satisfaction, as this is crucial for the Service Delivery Lead position.
✨Be Ready to Discuss Process Improvements
Think about times when you identified inefficiencies in service delivery and implemented changes. Be ready to share specific examples of how these improvements enhanced operational effectiveness, as this aligns with the company's focus on high-quality outcomes.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing your experience with clients and stakeholders. Strong communication skills are essential for this role, so be prepared to demonstrate your ability to engage effectively during the interview.
