At a Glance
- Tasks: Supervise and support field engineers in Access Control and Security Systems.
- Company: Join The Wiggett Group, a leader in Fire & Security solutions.
- Benefits: Competitive salary, career growth, and hands-on technical involvement.
- Other info: Dynamic role with opportunities for continuous improvement and training.
- Why this job: Step up your career while staying technically engaged in security systems.
- Qualifications: Experience in Access Control or Security Systems and strong leadership skills.
The predicted salary is between 45000 - 55000 £ per year.
The Wiggett Group is seeking an experienced Access Control Supervisor to join our growing Fire & Security division, with a strong focus on Access Control and Security Systems.
The successful candidate will be responsible for supervising and supporting our field-based engineering teams, ensuring works are completed safely, efficiently and to a high standard. You will provide day-to-day technical support to engineers, assist with complex fault-finding, review completed and ongoing works, and ensure engineers have the correct information, materials and support to deliver a first-time fix wherever possible. This is an excellent opportunity for an experienced Access Control Engineer, Senior Security Engineer or Lead Engineer looking to take the next step into a supervisory position while remaining technically involved.
Key Responsibilities
- Supervise and support a team of field-based Access Control and Security Engineers
- Provide day-to-day technical guidance and assistance to engineers
- Review engineer reports, service reports and fault findings
- Assist engineers with complex fault-finding and technical issues
- Review remedial and reactive works to ensure the correct solution has been identified
- Monitor the quality and progress of works being completed by engineers
- Ensure engineers are working efficiently and achieving high first-time fix rates
- Carry out technical checks and quality inspections where required
- Review photographs, job reports and technical information to ensure works have been completed correctly
- Identify additional remedial requirements and escalate where further works are required
- Support engineers with difficult or recurring faults
- Liaise with Contract Managers and Operations teams regarding technical issues and outstanding works
- Help coordinate engineer workloads and support with job allocation where required
- Ensure engineers have the correct materials, equipment and technical information to complete their jobs
- Work closely with suppliers to assist with identifying suitable equipment and replacement components
- Attend sites with engineers where additional technical support or investigation is required
- Assist with technical surveys and site inspections
- Monitor engineer performance, workmanship and compliance
- Provide technical feedback and coaching to engineers to support continuous improvement
- Help identify training and development requirements within the engineering team
- Ensure all works are completed in line with relevant legislation, manufacturer requirements and industry standards
- Support the Contracts Team with technical queries, variations and additional works
- Maintain accurate records of technical issues, remedial works and engineer performance
- Ensure all company procedures, health & safety requirements and client standards are followed
Systems & Equipment
The successful candidate should have strong practical knowledge of Access Control and associated Security Systems, including:
- Door entry and intercom systems
- Standalone and networked access control systems
- Magnetic locks and electric strikes
- Keypads, proximity readers and fob systems
- Exit buttons and door release mechanisms
- CCTV systems and access control interfaces
- Intruder alarm systems
- Automatic doors and associated access control equipment
- Networked security systems and associated infrastructure
- Fault finding, testing and commissioning of access control equipment
Experience with systems from multiple manufacturers would be highly advantageous.
Requirements
- Proven experience within the Access Control / Security Systems industry
- Previous experience as an Access Control Engineer, Senior Engineer, Lead Engineer, Supervisor or similar
- Strong practical and technical understanding of access control and security systems
- Experience diagnosing and resolving complex system faults
- Ability to read and understand engineer reports, photographs and technical information
- Experience supporting or supervising field-based engineers
- Strong understanding of installation, servicing, maintenance and remedial works
- Excellent problem-solving and fault-finding skills
- Strong communication and leadership skills
- Ability to manage multiple engineers, jobs and priorities
- Strong attention to detail and commitment to quality
- Ability to work effectively with engineers, Contract Managers, Operations and clients
- Full UK driving licence
Desirable
- City & Guilds, NVQ or equivalent Security Systems qualification
- Experience working within social housing or local authority contracts
- Experience working on housing association maintenance contracts
- Experience supervising engineers across multiple sites
- Knowledge of relevant British Standards and industry regulations
- Experience using CAFM or contract management systems
- Experience carrying out quality inspections and technical audits
- Experience with variations, additional works and remedial requirements
- Manufacturer-specific access control training or qualifications
Key Skills
- Access Control Expertise
- Technical Fault Finding
- Team Leadership
- Engineer Supervision
- Problem Solving
- Quality Control
- Customer Service
- Communication
- Organisation
- Time Management
- Technical Support
- Health & Safety Awareness
- Stakeholder Management
- First-Time Fix Focus
- Performance Management
Locations
Night Time Security Service Supervisor in Brentwood, Essex employer: The Wiggett Group LTD
Wiggett Group is an exceptional employer, offering a dynamic work environment in Brentwood where employees can thrive in the fire safety sector. With a strong focus on professional development, team collaboration, and maintaining high standards of compliance, we provide our staff with the tools and support needed to excel in their roles. Our commitment to employee well-being is reflected in our competitive salary packages, benefits, and a culture that values safety and quality in every project.
StudySmarter Expert Advice🤫
We think this is how you could land Night Time Security Service Supervisor in Brentwood, Essex
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Night Time Security Service Supervisor. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like The Wiggett Group LTD. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Night Time Security Service Supervisor candidates.
✨Directly Apply to The Wiggett Group LTD
Don’t forget to apply for the Night Time Security Service Supervisor role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining The Wiggett Group LTD.
We think you need these skills to ace Night Time Security Service Supervisor in Brentwood, Essex
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at The Wiggett Group LTD. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at The Wiggett Group LTD.
How to prepare for a job interview at The Wiggett Group LTD
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at The Wiggett Group LTD.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at The Wiggett Group LTD.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at The Wiggett Group LTD.
