At a Glance
- Tasks: Lead daily operations and enhance patient services in a busy GP practice.
- Company: Join a supportive and established medical practice with a diverse team.
- Benefits: Competitive salary, professional development, and a chance to make a real impact.
- Other info: Equal opportunities employer committed to diversity and inclusion.
- Why this job: Shape the future of healthcare while leading a passionate team.
- Qualifications: Management experience and a passion for service improvement required.
The predicted salary is between 40000 - 50000 € per year.
We are looking for an experienced and motivated Patient Services Manager to join our busy, high performing GP training practice serving approximately 11,300 patients. This is an exciting opportunity to take on a key leadership role within a supportive and well established practice, working alongside an experienced team of GP Partners and Senior staff. With a great multidisciplinary team already in place, you will play a role in shaping the future of the practice driving service improvement, staff development and ensuring the delivery of high quality patient care. If you are a confident leader and feel that this would be the role for you please get in touch.
Main duties of the job
As Patient Services Manager you will lead the day to day operational side of the business ensuring that services are delivered efficiently and to a high standard. You will support and develop the patient services/admin teams and work closely with the Practice Manager to meet operational priorities.
About us
Wibsey and Queensbury medical practice has a practice population of 11,300 patients, across two sites. We have 2 GP Partners, 1 full time Lead Practice Nurse, 2 Advanced Practitioner/Pharmacist, 1 trainee Advanced Practitioner, 1 Nurse Associate and 1 HCA as well as a full team of administrative staff. Wibsey and Queensbury Medical Practice is an equal opportunities employer, and will not discriminate on the grounds of disability, sex, sexual orientation, race, religion or age. The successful candidate would need to show a professional attitude and demeanour including courteous integration with team members and managers.
Job responsibilities
- REPORTS TO: Practice Manager
- HOURS: 37.5 hours per week
This role is for you if you are passionate about leadership, service improvement, and implementing innovative solutions. You will work closely with the Practice Manager to influence change and improve service delivery.
Person Specification
Qualifications- Management Qualification
- Proven experience in a management or leadership role
- Experience of managing teams, including recruitment, performance management and staff development
- Experience of managing change and service improvement
- Demonstrable experience of operational management in a busy environment
- Evidence of working collaboratively with internal and external teams
- Proficient in Microsoft applications
- Proficient in the use of clinical IT Systems
- Previous experience working within General Practice or within the NHS
- Experience of digital transformation or system implementation
- Knowledge of SystOne, online consultations and cloud based telephony
- Understanding of QOF, enhanced services, PCN working and NHS Contractual requirements
- Experience with CQC Compliance, complaints handling and quality improvement
Patient Services Manager in Bradford employer: The Wibsey & Queensbury Medical Practice
Wibsey and Queensbury Medical Practice is an exceptional employer, offering a supportive environment where you can thrive as a Patient Services Manager. With a strong focus on staff development and service improvement, you will be part of a dedicated multidisciplinary team committed to delivering high-quality patient care. Located in a vibrant community, this role provides unique opportunities for professional growth and the chance to make a meaningful impact in healthcare.
Contact Detail:
The Wibsey & Queensbury Medical Practice Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Manager in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in GP practices. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the practice thoroughly. Know their values, recent achievements, and challenges they face. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've improved services or developed teams in previous roles. This will demonstrate that you’re not just a manager, but a leader who can drive change.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Patient Services Manager in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Patient Services Manager role. Highlight your management experience and any relevant qualifications that align with what we're looking for. We want to see how your skills can drive service improvement and enhance patient care.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for leadership and service improvement. Share specific examples of how you've successfully managed teams or implemented innovative solutions in the past. We love a good story!
Showcase Your Teamwork Skills:Since you'll be working closely with the Practice Manager and other team members, it's important to demonstrate your ability to collaborate effectively. Mention any experiences where you’ve worked with multidisciplinary teams to achieve common goals. We value teamwork here at StudySmarter!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at The Wibsey & Queensbury Medical Practice
✨Know Your Stuff
Make sure you’re familiar with the specifics of the role and the practice. Research Wibsey and Queensbury Medical Practice, their values, and how they operate. This will help you tailor your answers to show that you’re a perfect fit for their team.
✨Showcase Your Leadership Skills
As a Patient Services Manager, leadership is key. Prepare examples from your past experiences where you successfully led a team or implemented service improvements. Be ready to discuss how you can motivate and develop staff in this new role.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing change or dealing with complaints. Think through potential scenarios beforehand and outline your approach to demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. This shows your genuine interest in the role and helps you understand more about the practice’s goals and challenges. Ask about their vision for patient services or how they support staff development.
