Registered Manager (Huntley House Extra Care)

The Whiteley Homes Trust is a charity that manages Whiteley Village in Surrey. The purpose of the charity is to provide homes for older people of limited means from all over the country. Founded over a hundred years ago in Walton on Thames, Surrey, the Village is located in 225 acres of beautiful grounds and is a very special place to live and work. Established in 1917, the village has many Grade 2 listed buildings and provides housing for nearly 400 older people of limited means. There are 265 Almshouses and 51 extra care apartments, and the Village also has a church, activity centre, pool, village hall, shop and community café. There is also a small number of market rented properties within the village.

Huntley House is our Extra Care scheme for residents who require additional support to live independently. The Registered Manager is responsible for ensuring Huntley House is safe, effective, responsive, caring and well led, in line with the expectations of the Care Quality Commission (CQC) and the values of the Trust. You will be required to register with CQC as the Registered Manager. This customer-facing role provides a professional, high quality and effective service to residents. Working closely with the Housing team, you will support all residents to enable them to live independently in their own homes, with a focus on sustainment, support and resident wellbeing.

You will also develop strong working relationships with the Head of Property and Compliance and Head of Estates and Facilities to ensure the building is safe and secure. You will engage and build relationships with residents of Huntley House and help them integrate into the wider Village and local community. You will have line management responsibility for the Support Workers who provide 24 hour support for residents including personal care in emergencies and organising activities and social events.

Benefits of working for The Whiteley Homes Trust

• 33 days annual leave (including bank holidays), increasing by one day after each year of service up to a maximum of 36 days (pro-rata for part time employees)
• Extra day of leave each year (Trust Day) for William Whiteley’s birthday
• Opportunity to buy and sell annual leave
• Generous Company Pension scheme
• Company Sick Pay
• Blue Light Card Discounts
• Life Assurance
• Employee Assistance Programme
• Free car parking on site

Key Responsibilities:

• Leadership
  • Line Manage the Huntley House Support team with responsibility for recruiting, new employee inductions, training, motivating, performance management and absence management ensuring an efficient, professional, responsive and customer led service.
  • Lead and develop the team through coaching, engagement, communication, team building and delegation.
  • Act as a role model for the team and demonstrate good practice.
  • Develop and maintain strong working relationships with residents, employees and external stakeholders.
• Scheme Management
  • Take a proactive approach to ensure that the service complies with both the CQC requirements and the Trust’s policies and procedures.
  • Oversee the rota to manage resources effectively and provide adequate cover.
  • Create a safe, welcoming environment for residents, visitors and employees.
  • Complete annual Provider Information return (PIR) to be prepared for a CQC inspection.
  • Notify CQC of any changes in the service, incidents or concerns as required.
  • Ensure safeguarding referrals are made promptly and accurately and followed up to resolution.
  • Promote and support participation in activities and events and consult with residents on the activity schedule.
  • Encourage feedback from residents and their families, consider suggestions for improving services and ensure that complaints are investigated fully in line with the Trust’s Complaints Policy.
  • Develop, review and update Personal Emergency Evacuation Plan (PEEPs) for all residents and understand their individual support and communication needs.
  • Work with the Head of Housing to assess the suitability of applicants to ensure the service meets their needs.
• Health & Safety Compliance
  • Work with the Health and Safety Consultant and Head of Property & Compliance to ensure full completion of risk assessments, surveys, inspections and audits to comply with statutory regulations.
  • Ensure any accidents, incidents or near misses are reported in line with the Trust’s policies and appropriate action taken.
  • Develop and manage the budgets for the Huntley House Support team, ensuring efficient allocation of resources while maintaining a high standard of service delivery.
  • Maintain sufficient contracted and bank employees to meet the needs of the service to avoid using agency employees.
  • Maintain accurate records of the cost of activities and charges to residents to ensure financial transparency and that activities are not run at a loss.
• Date and System Management
  • Ensure data is accurate and complete and stored securely to meet GDPR regulations and the Trust’s policies.
  • Develop the use of the specialist IT system (Pyramid) to deliver a robust support service.
  • Provide KPIs monthly and implement processes to ensure targets are met.

Experience, Skills & Knowledge

• Experience working in a care or support setting
• Detailed knowledge of the CQC, statutory requirements and legislation relating to the provision of Extra Care Housing and Support
• A proven track record of delivering a high quality service with high levels of customer satisfaction
• Proven ability to manage risk
• Excellent leadership, organisational and interpersonal skills
• Line management experience including the management of poor performance
• Ability to lead and support a dispersed team working different schedules ensuring clarity and consistent delivery
• Excellent written and verbal communication skills and the ability to adapt to a range of audiences
• Ability to manage budgets and resources effectively
• Demonstratable track record of meeting targets and key performance indicators
• Strong conflict resolution and problem-solving abilities
• Ability to build strong relationships with residents and their families, employees and external stakeholders
• Ability to work on own initiative and as part of a team and be a role model for the values of the Trust
• Able to work under pressure and manage conflicting priorities
• Good organisation skills, flexible and self-driven to achieve
• Proficient in a range of IT packages including Microsoft Office applications
• Willingness to work outside normal office hours to provide support and supervision and deliver activities
• Experience as a Registered Manager in a CQC registered scheme
• Experience working with older people

Qualifications

• Level 5 Registered Manager qualification or the willingness to study for this within six months of starting
• GCSE grade C / 4 (or equivalent) in Maths and English

For more information please visit our website here.