At a Glance
- Tasks: Lead a vibrant restaurant team and ensure exceptional guest experiences.
- Company: Join a family-run business with a passion for hospitality and community.
- Benefits: Enjoy generous discounts, staff meals, and career progression opportunities.
- Other info: Opportunities for international supplier trips and a supportive team culture.
- Why this job: Be part of a dynamic environment where you can make people happy every day.
- Qualifications: Experience in hospitality and strong leadership skills.
The predicted salary is between 22000 - 26000 £ per year.
Who are you?
You know your way around a restaurant and can see what is happening, often before it's even happened!
Understanding the pinch points and how to manage the flow of our site restaurants you are able to keep a cool head and motivate your team.
What’s the role?
- Support the site in creating a great and welcoming environment
- Encouraging the team to take pride in their work and provide highest standards of service
- Strive for excellence in all you do and driving the restaurant sales
- To stay on top of guest requests and search for opportunities to go above and beyond for our guests, empowering the team to do that too
- To effectively manage guest complaints, escalating if required
- Recognising and celebrating the successes of your team
- Communicate effectively with the kitchen, your managers, your team and the guests
- Live the ACI values and work towards our mission of 'making people happy'
What’s in it for you?
- Generous discount across all ACI sites on both food and drink
- Regular trips out to suppliers locally and internationally
- Great share of tips and tronc
- Staff Accommodation available
- Staff meals on shift
- Rising Stars program for career progression within the company
- Cycle to work scheme
- ‘Live your life’, charity day off each year
- Wine at cost
- Anglian Country Inns
Anglian Country Inns is a family run business that first opened its doors over twenty seven years ago and now we have nine award winning establishments across East Anglia, a coffee shop and brewery to boot!
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Duty Manager employer: The White Horse
Anglian Country Inns is an exceptional employer that fosters a vibrant and supportive work culture, where creativity and teamwork thrive. As a Lead Kitchen Chef at The White Horse, you will enjoy opportunities for personal and professional growth while being part of a passionate team dedicated to delivering memorable dining experiences. Located in a picturesque setting, the company prioritises employee well-being and offers a range of benefits that make it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The White Horse. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The White Horse
Don't be shy about reaching out to The White Horse directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The White Horse and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The White Horse
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
