At a Glance
- Tasks: Provide frontline IT support to staff and students, troubleshooting issues and maintaining equipment.
- Company: Join The White Horse Federation, a supportive Multi-Academy Trust with 30 schools.
- Benefits: Enjoy competitive salary, flexible working, and a strong staff benefits package.
- Other info: Be part of a diverse team committed to equality and inclusion.
- Why this job: Kickstart your IT career in a dynamic environment with growth opportunities and professional development.
- Qualifications: Strong communication skills and experience with Windows devices and Office 365 preferred.
The predicted salary is between 31500 - 38500 £ per year.
Please note that applications will be reviewed as received and should a suitable candidate be identified, we may close the vacancy early. Therefore, early application is encouraged.
Hours: full time - 37 hours per week
Contract: permanent
Salary: WHFNJC L7 £27,274 - M23 £35,570
Start date: As soon as possible
x2 positions available
About Us
The White Horse Federation is a Multi-Academy Trust of 30 schools across Swindon, Wiltshire, Oxfordshire and Berkshire. We are committed to providing the very best education for our pupils and to supporting our staff with the tools and technology they need to succeed.
Our IT Services Team is a key part of our Professional Services function, delivering comprehensive IT support to schools and central services. We are now looking for an enthusiastic 1st Line IT Support Technician to support and help provide high-quality, frontline support.
About the Role
This is a varied and rewarding role at the heart of our IT operations. As a 1st Line IT Technician, you will:
- Act as the first point of contact for IT support queries from staff and students.
- Log, triage and resolve incidents, service requests, and changes via the IT Service Desk system.
- Troubleshoot common issues with devices, accounts, networks and software—escalating to 2nd Line Support where needed.
- Provide friendly, professional support in person, over the phone, and via email.
- Assist with equipment setup and configuration, AV support, and routine ICT checks.
- Maintain accurate records, documentation and asset tracking.
- Be a visible and approachable presence within our schools, building trust and confidence in our IT service.
This is an excellent opportunity to build your career in IT within a large and forward-thinking organisation. You’ll be supported by senior technicians, with access to professional development and opportunities to gain industry-recognised qualifications.
What We’re Looking For
We are seeking someone who is:
- A strong communicator with excellent customer service skills.
- Highly organised, with the ability to manage workload across multiple sites.
- Proactive, resourceful and eager to learn.
- Experienced in supporting Windows devices, Office 365 and basic network troubleshooting (experience with Apple iOS, Azure, Active Directory, or VOIP systems would be an advantage).
- In possession of a full UK driving licence and access to your own transport (essential for travel between sites).
- Experience in an educational environment would be beneficial but is not essential.
Why Join Us?
At The White Horse Federation, we value and invest in our people. As part of our team, you will benefit from:
- A structured and supportive IT department with clear progression opportunities.
- Access to training and qualifications to develop your skills.
- Friendly, collaborative colleagues who support each other.
- Flexible working opportunities.
- A strong staff benefits package.
The advantages of joining our Federation:
- Well being support: Employee Assistance programme
- Cycle to Work Scheme
- Menopause support network
- Discounts, save money on holidays, clothing and much more: Discounts for Teachers - All staff within the Trust can take advantage of the discounts available!
- Blue Light Discount
- Eye Care Vouchers
Development:
- Access to up-to-date training on safeguarding and child protection to ensure staff are fully supported in their roles.
- Ongoing updates on statutory safeguarding guidance and legislation.
- CPD
- Supportive leadership team to help you reach your full potential
Pension / Leave and Service:
- Excellent Pension Scheme
- Employer contributions above national standards
- Continued service
- Enhanced family-friendly policies, including maternity, paternity, adoption, and shared parental leave
The White Horse Federation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. If successful for this role, you will be expected to apply for a disclosure from the Disclosure and Barring Service before an appointment is confirmed. Please note that references will be sought on shortlisted candidates before the interview.
The White Horse Federation values uniqueness and recognises the benefit of having a diverse workforce. We value the contributions of all staff from a wide range of backgrounds and we are committed to building an inclusive workplace that reflects the diversity of the communities we serve. At The White Horse Federation, we believe that everyone should be treated with fairness and respect and share a commitment to Equality, Diversity and Inclusion at all of our schools. We welcome applications from all backgrounds and operate a fair recruitment process, free from discrimination against protected characteristics, in line with the Equality Act 2010.
1st Line IT Support Technician in Swindon employer: The White Horse Federation
Whitelands Academy is an exceptional employer that prioritises the growth and development of its staff, offering a supportive work environment where apprentices can thrive. With a strong focus on learning, you will gain valuable experience while working closely with a dedicated team, ensuring a positive impact on the school community. The academy's commitment to safeguarding and professional development makes it an ideal place for those seeking meaningful employment in education.
Contact Details:
The White Horse Federation Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Technician in Swindon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The White Horse Federation values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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✨Direct Apply to The White Horse Federation
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We think you need these skills to ace 1st Line IT Support Technician in Swindon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The White Horse Federation.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The White Horse Federation. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The White Horse Federation
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
