Admin Apprentice at Whitelands Academy in Bicester

We are looking for a motivated individual with GCSEs (or equivalent) in English and Maths, strong communication skills, attention to detail, and basic IT skills.

You should build positive relationships, work effectively as part of a team, maintain confidentiality, and demonstrate commitment to learning and development.

What You'll Do

• Reception and Customer Service
• Undertake front‑line reception duties, answering routine telephone, email and face‑to‑face enquiries.
• Act as the first point of contact for visitors, pupils, parents and external stakeholders, ensuring a welcoming and professional service.
• Deal sensitively and professionally with pupils and parents, including those who may be experiencing emotional or challenging situations.
• Maintain positive working relationships with pupils, parents and staff.
• Administrative Support
• Provide general administrative support to the school, including photocopying, filing, scanning, emailing and completing routine forms.
• Maintain accurate records and filing systems, both electronic and paper‑based.
• Update databases and school systems in a timely and accurate manner.
• Prepare documents, reports and correspondence as required.
• Manage incoming and outgoing post, deliveries and electronic communications.
• Act as a runner for messages and communications across the school where required.
• Pupil Administration
• Assist in maintaining pupil records, ensuring information is accurate, up to date and stored confidentially.
• Support the administration of admissions and pre‑admissions processes, including processing relevant forms and documentation.
• Assist with attendance and registers in line with the school procedures and the requirements of the Attendance Officer.
• Welfare and First Aid
• Administer first aid and medication, where trained and authorised to do so.
• Support the care of sick or injured pupils, liaising appropriately with parents, carers and staff.
• Learning and Development
• Work towards the successful completion of the apprenticeship programme, applying learning within the workplace.
• Develop knowledge of administrative systems, processes and school procedures.
• Participate in training, reviews and development activities as required.
• Safeguarding and Compliance
• Adhere to all school policies and procedures, including health and safety, data protection and confidentiality requirements.
• Report any safeguarding concerns immediately to the Designated Safeguarding Lead, Assistant Principal or Principal in accordance with safeguarding procedures.
• Promote and safeguard the welfare of children and young people at all times.
• Other Duties
• Undertake any other reasonable administrative duties, projects or tasks as directed by the Line Manager, Deputy Headteacher or Headteacher to support the effective operation of the school.
• Training Outcome
• Upon successful completion of the apprenticeship, the apprentice will have gained a nationally recognised Level 3 Business Administrator qualification and valuable workplace experience.
• This will support progression into administrative roles within education or other sectors.
• Any future employment opportunities within the Federation will be subject to organisational requirements and recruitment processes at the time.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Maintain confidentiality

Qualifications

• Essential - GCSE - English
• Essential - GCSE - Maths
• Core Course Information
• Course: Business Administrator (level 3)
• Level: 3
• Route: Business and Administration
• Apprenticeship Level: Advanced
• Working Arrangements
• Working Week: Monday-Friday, times to be confirmed
• Expected Duration: 1 Year 6 Months
• Training Provider: KNOWLEDGEBRIEF LIMITED
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