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For Companies At a Glance
- Tasks: Supervise a team to enhance customer service and drive sales.
- Company: Join The White Company, known for its commitment to quality and customer satisfaction.
- Benefits: Enjoy 50% product discounts, 23 days holiday, and a bonus scheme.
- Why this job: Be part of a vibrant team that values diversity and sustainability.
- Qualifications: No specific qualifications required; just a passion for customer service.
- Other info: Opportunity to lead and develop your team while embodying our PRIDE values.
The predicted salary is between 30000 - 42000 £ per year.
Our Role
You will be a Passionate individual, Dedicated to supervising the team to provide each customer with an exceptional level of service by identifying and satisfying their needs, thus ensuring that the store meets its sales targets, and develops customer loyalty. You will also support the management team to maximise profit whilst maintaining the brand image.
You will naturally bring our PRIDE values to life, leading Everyone in the team to bring their best every day and be the first port of call in the absence of higher store management.
What you’ll be doing
- Supervise the team to optimise the customer experience as part of TWC multi‑channel strategy
- Supervise the training, development and motivation of staff in order to achieve highest possible levels of customer service and performance
- Ensure that the team is dealing with all customer queries and complaints in a timely and efficient manner
- Awareness and supervision of the store presentation – including cleanliness, visual display and merchandising – so it is reflective of the brand
- Ensure all administrative procedures are performed, including till transactions, cashing up, staff discount purchases etc
- Responsibility for holding keys to the store, opening and closing the store, completing relevant checklists and cash handling
- Driving sales on the shop floor in the absence of senior management – optimising sales and customer service at all times.
What we offer you
- 50% discount on our products
- 23 days holiday rising to 25 during service
- A Volunteer Day with a charity of your choice
- In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually
- Perkplace Benefits Platform – offering a variety of discounts across wellbeing and lifestyle
- Automatic enrolment into the Group Personal Pension scheme
- Following successful probationary completion, you’ll be covered by our life assurance plan
- Social – Christmas party/social events throughout the year
Our Equality Diversity and Inclusion statement of commitment
At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities. We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong. We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.
Our Sustainability statement of commitment
We are committed to building a sustainable legacy that will enable a brighter future for people and our planet. We believe this should be reflected in everything we do.
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Visual Supervisor employer: The White Company
Contact Detail:
The White Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visual Supervisor
✨Tip Number 1
Familiarise yourself with The White Company's PRIDE values. Demonstrating your understanding of these values during your interactions can show that you align with the company's culture and are ready to lead by example.
✨Tip Number 2
Prepare to discuss your experience in supervising teams and enhancing customer service. Think of specific examples where you've successfully motivated staff or improved customer satisfaction, as this will highlight your suitability for the role.
✨Tip Number 3
Research current trends in visual merchandising and customer experience strategies. Being knowledgeable about the latest practices can help you stand out as a candidate who is proactive and innovative in driving sales.
✨Tip Number 4
Network with current or former employees of The White Company if possible. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which you can leverage during your discussions.
We think you need these skills to ace Visual Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Visual Supervisor. Tailor your application to highlight relevant experiences that align with these duties.
Showcase Your Leadership Skills: Emphasise your experience in supervising teams and enhancing customer service. Provide specific examples of how you've motivated staff or improved customer satisfaction in previous roles.
Align with Company Values: Familiarise yourself with The White Company's PRIDE values. In your application, demonstrate how you embody these values in your work ethic and interactions with customers and colleagues.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also expresses your passion for the role and the brand. Mention why you want to work for The White Company and how you can contribute to their goals.
How to prepare for a job interview at The White Company
✨Show Your Passion for Customer Service
As a Visual Supervisor, your role revolves around enhancing the customer experience. Be prepared to share examples of how you've gone above and beyond to meet customer needs in previous roles. This will demonstrate your commitment to exceptional service.
✨Emphasise Team Leadership Skills
Highlight your experience in supervising and motivating teams. Discuss specific strategies you've used to train staff and improve performance, as this aligns with the responsibilities of the role. Show that you can lead by example and embody the company's PRIDE values.
✨Prepare for Situational Questions
Expect questions about handling customer complaints and queries. Prepare scenarios where you've successfully resolved issues, showcasing your problem-solving skills and ability to maintain a positive store environment even under pressure.
✨Understand the Brand and Its Values
Research The White Company and its brand image thoroughly. Be ready to discuss how you can contribute to maintaining and enhancing this image through visual merchandising and store presentation. Showing that you align with their values will set you apart.
