Role Overview
As Training Support, you will be supporting the L&D training lead in the onboarding, setup, and delivery of the new starter training program. From day one of our new hires journey to the completion of their training in gradbay and onto our live environment. This position requires strong organisational skills, attention to detail, and a passion for fostering employee growth and development.
Main Duties and Responsibilities
- Assist in delivering training modules and overseeing breakout sessions, both in-person and virtually, ensuring effective facilitation and engaging participant experiences
- Understand and apply relevant learning theories and approaches to ensure all new starters get the best out of their training
- Be on hand to proactively identify those that may need further assistance and raise to the L&D lead in a timely manner
- Observe and report on participant engagement during virtual sessions, including behaviours such as persistent lateness, cameras off, or lack of responsiveness, escalating concerns to the L&D lead as appropriate
- Be the subject matter expert in TWC Contact Centre processes
- Assist with IT setup and troubleshooting and follow escalation routines
- Be the point of contact for new starter assistance in gradbay: trending support themes for further action
- Demonstrates pride values and leadership behaviours
- A passion for delivering excellent customer service
- In-depth understanding of Contact Centre processes, procedures, and best practices
- Excellent verbal and written communication skills with the ability to quickly engage with your audience
- Ability to identify where tailored support may be required and flag to the L&D Lead
- Ability to promote the Service Vision and core values of the Contact Centre
- Ability to work independently and as part of a team
- Experience using PowerPoint would be beneficial, not essential
- Experience in providing IT support and troubleshooting would be beneficial, not essential
Trainer Support in Northampton employer: The White Company
As a Trainer Support at our company, you will be part of a dynamic and supportive work culture that prioritises employee growth and development. We offer comprehensive training programmes, opportunities for professional advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our workplace fosters innovation and engagement, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Trainer Support in Northampton
✨Connect with Local Educational Institutions
Get involved with universities and colleges in your area, especially those that offer adult continuing education programmes. Attend open days or even guest lectures to network with faculty members and find out about potential job openings before they even get advertised.
✨Leverage Professional Education Networks
Join professional networks focused on adult education, such as the Adult Learning Australia or the International Society for Technology in Education. These communities often have job boards or can point you towards opportunities at places like The White Company just waiting for the right candidate!
✨Showcase Your Passion for Lifelong Learning
In your interviews, share your own experiences and thoughts on lifelong learning. Highlight any courses or workshops you've taken recently to demonstrate your commitment to personal development and the importance of education. This is a big plus for roles in this field!
✨Apply Through Our Website
Don't forget to check out our careers page at The White Company. Applying directly through our website not only makes your application stand out but also shows you're genuinely interested in joining us. We love seeing candidates who take that extra step.
Some tips for your application 🫡
Highlight Your Experience in Education:When crafting your CV for the Trainer Support role, make sure to emphasise any relevant experience in adult or continuing education. This could be teaching credentials, training sessions you've facilitated, or programmes you’ve developed. The more specific you can be about your contributions and outcomes, the better!
Showcase Your Interpersonal Skills:In the adult continuing education sector, strong communication and interpersonal skills are key. Use your cover letter to share specific examples of how you’ve worked with diverse groups or handled different learning styles. Let us see how you've engaged learners—you’re selling your teaching style here!
Connect Your Passion to Our Mission:At The White Company, we value candidates who resonate with our mission to empower lifelong learners. Make sure your cover letter reflects your passion for adult education and your alignment with our goals. A genuine connection can really make your application stand out!
Keep it Professional Yet Personable:While it’s important to maintain professionalism in your application, don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our learners, so a friendly, approachable tone can help convey that vibe in your written materials. Apply through our website and let us see the real you!
How to prepare for a job interview at The White Company
✨Showcase Your Passion for Lifelong Learning
When interviewing for a role in adult continuing education at The White Company, it's super important to highlight your passion for lifelong learning. Share personal anecdotes or experiences that demonstrate your commitment to education and how you've fostered a love for learning in others – this is something hiring managers love to see!
✨Prepare for Adult Education Methodologies
Be ready to dive into your knowledge of andragogy and educational theories during the interview. Expect questions about how you would adapt your teaching styles for adult learners – think about specific strategies you’ve used in the past and be prepared to discuss how they positively impacted your students.
✨Discuss Your Experience with Diverse Learners
At The White Company, you’ll likely encounter a diverse range of adult learners, so don’t shy away from discussing your experience with different demographics. Be prepared to share your successes in engaging learners from varied backgrounds, and how your approach has adapted to meet their unique needs.
✨Demonstrate Your Ability to Collaborate
Given that this is a full-time role, teamwork will be essential. Be ready to talk about your experiences working in collaborative settings, whether it be with fellow educators, administrators, or community partners. Highlight specific projects where your collaborative efforts contributed to successful educational outcomes.
