Talent Acquisition Resourcer – Contact Centre

Our Role

As a Talent Acquisition Resourcer, you'll support the end-to-end Contact Centre Peak recruitment process—managing job ads, CV and phone screening, interviews, offers, and rejections. You'll keep our ATS and audit records up to date, while ensuring the Talent Partner and Hiring Managers are fully informed throughout. Your focus will be on identifying and presenting qualified, competency-matched candidates who meet the brief. Please be aware that this role is a 4-month FTC with a non-negotiable start date of Tuesday, 21st July.

What you’ll be doing

• Act as a support to all Talent Acquisition Partner through every stage of the Contact Centre recruitment process.
• Create engaging advertising copy for Internal /External Website and maintaining an up-to-date audit of all advertising across our own website and partner platforms.
• Auditing and maintaining advertising formatting on the ATS (eArcu).
• Maintain Contact Centre peak recruitment tracker is up to date daily.
• Ensuring Hiring Managers are set up and trained with access to ATS to log on and review candidates for their positions.
• Ensuring Hiring Managers have completed all relevant Recruitment Best Practice training ahead of any Interview process and surveys are sent out and logged on receipt to support continuous audit of those completed.
• Supporting all Hiring Managers with eArcu, ATS issues and maintaining an audit of compliance and highlighting repeat issues, including relevant feedback/ candidates’ status updates before closing down roles on ATS.
• Maintaining the Careers inbox – responding to candidates & Hiring Managers or highlighting to Talent Partner to respond.
• Manage the Candidate experience survey and audit responses on a quarterly basis.
• Audit for compliance, the completed Hire with Pride question templates once uploaded to the vacancy file on the Talent System, in support of GDPR legislation.
• Audit offers for Retail and update the monthly report to People Partners.
• Building and maintaining high quality effective relationships with the People Team, Hiring Managers, and suppliers.
• Promoting the brand and all live roles across all our social media channels inc. LinkedIn, Facebook, Instagram and Twitter.

The skills & experience that you’ll need

• Demonstrable experience of accountability for the full 360 recruitment cycle for volume/peak roles, ideally contact centre.
• Attention to detail and consistent approach with a focus on delivering results.
• Ability to work at pace and offer a full end-to-end resourcing offer.
• A genuine passion for TWC Brand and for a high level of positive candidate experience.
• An honest, open, and transparent way of working.
• Excellent written and spoken communication skills.
• Confident working independently while remaining a key team contributor.
• Skilled at building strong relationships across functions and at all levels.
• Proven track record of delivering against recruitment KPIs.
• Acts with accountability and integrity, owning both successes and setbacks while maintaining a growth mindset and commitment to learning.

What we offer you

• Discount – Up to 50% discount.
• Holiday – 23 days *pro rata the contract duration.
• Perkplace Benefits Platform – offering a variety of discounts across well-being and lifestyle.
• Wagestream Money Management app – access to Wagestream gives you power over your pay and supports financial wellbeing.
• Pension Scheme.
• Life Assurance.
• Additional Benefits (Head Office roles only):
• Fruit basket daily.
• Tea and coffee provided.
• Hybrid working – option to work from home on Mondays and Fridays.
• Flexi working approach – office working hours 9-5.30 pm, finish at 5pm on a Friday.
• Seasonal Sample Sales.

Our Equality Diversity and Inclusion statement of commitment

At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities. We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong. We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process. We'd love you to join us on our journey.