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For Companies At a Glance
- Tasks: Supervise a passionate team to deliver exceptional customer service and meet sales targets.
- Company: Join The White Company, known for its commitment to quality and customer satisfaction.
- Benefits: Enjoy 50% product discounts, 23 days holiday, and a fun work culture with social events.
- Why this job: Be part of a new store opening, fostering a supportive and inclusive environment.
- Qualifications: No specific qualifications required; just bring your enthusiasm and leadership skills!
- Other info: Opportunity to make a real impact in a brand-new store setting.
The predicted salary is between 28800 - 43200 £ per year.
Our Role
Join us in our NEW STORE, opening in Petersfield in November 2025. You will be a passionate individual, dedicated to supervising the team to provide each customer with an exceptional level of service by identifying and satisfying their needs, thus ensuring that the store meets its sales targets and develops customer loyalty. You will also support the management team to maximise profit while maintaining the brand image.
You will naturally bring our PRIDE values to life, leading everyone in the team to bring their best every day and be the first port of call in the absence of higher store management.
What you\’ll be doing
- Supervise the team to optimise the customer experience as part of TWC multi-channel strategy
- Supervise the training, development, and motivation of staff to achieve the highest levels of customer service and performance
- Ensure the team handles all customer queries and complaints promptly and efficiently
- Oversee store presentation—including cleanliness, visual display, and merchandising—to reflect the brand
- Perform all administrative procedures, including till transactions, cashing up, staff discount purchases, etc.
- Hold keys to the store, open and close the store, complete relevant checklists, and handle cash
- Drive sales on the shop floor in the absence of senior management, optimising sales and customer service at all times
Please read the attached Job Description for more details.
What we offer you
At The White Company, we value our employees for always going the extra mile; we reward this with great benefits and competitive salaries.
- 50% discount on our products
- 23 days holiday rising to 25 during service
- A Volunteer Day with a charity of your choice
- A discretionary bonus scheme may be rewarded annually, in addition to a competitive salary
- Perkplace Benefits Platform – offering a variety of discounts across wellbeing and lifestyle
- Automatic enrolment into the Group Personal Pension scheme
- Life assurance plan following successful probationary completion
- Social events, including Christmas parties throughout the year
Our Equality, Diversity, and Inclusion statement of commitment
At The White Company, we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.
We work together to ensure our environment allows people to bring their authentic selves to work, where their contributions are valued, abilities enhanced, and perspectives appreciated. We respect, encourage, and celebrate differences, fostering a sense of belonging.
Our active Equality, Diversity, and Inclusion Policy begins with our recruitment and selection process.
We\’d love you to join us on our journey.
Our Sustainability statement of commitment
We are dedicated to building a sustainable legacy that enables a brighter future for people and our planet. We believe this should be reflected in everything we do.
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Supervisor - New Store Opening employer: The White Company
Contact Detail:
The White Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - New Store Opening
✨Tip Number 1
Familiarise yourself with our PRIDE values and think about how you can embody them in your daily work. During the interview, share specific examples of how you've demonstrated these values in previous roles.
✨Tip Number 2
Research the local market in Petersfield and understand the customer demographics. This knowledge will help you discuss how you can tailor the customer experience to meet their needs during your interview.
✨Tip Number 3
Prepare to discuss your experience in training and developing staff. Highlight any successful strategies you've used to motivate teams and improve customer service, as this is a key part of the Supervisor role.
✨Tip Number 4
Think about how you would handle specific customer complaints or queries. Be ready to provide examples of how you've resolved issues in the past, showcasing your problem-solving skills and commitment to customer satisfaction.
We think you need these skills to ace Supervisor - New Store Opening
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of the Supervisor position. Tailor your application to highlight relevant experiences that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous supervisory roles or customer service experience. Use specific examples to demonstrate how you've successfully led a team or improved customer satisfaction.
Showcase Your Values: The company values its PRIDE values. Make sure to incorporate these into your application by providing examples of how you embody these values in your work ethic and interactions with customers and colleagues.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention why you want to be part of The White Company and how you can contribute to their success.
How to prepare for a job interview at The White Company
✨Show Your Passion for Customer Service
As a Supervisor, you'll need to demonstrate your commitment to providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to meet customer needs, and explain how you would instil this passion in your team.
✨Emphasise Team Leadership Skills
Highlight your ability to motivate and develop a team. Discuss your approach to training staff and how you would handle conflicts or complaints within the team. Be prepared to give examples of how you've successfully led a team in previous roles.
✨Understand the Brand Values
Familiarise yourself with the company's PRIDE values and be ready to discuss how you embody these principles. Show that you understand the brand's image and how you can contribute to maintaining it while driving sales.
✨Prepare for Operational Questions
Since the role involves various administrative tasks, be prepared to answer questions about store operations, cash handling, and merchandising. Think about how you would ensure the store is presented well and how you would manage daily operational challenges.
