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- Tasks: Supervise a passionate team to deliver exceptional customer service and meet sales targets.
- Company: Join The White Company, a brand dedicated to quality and customer satisfaction.
- Benefits: Enjoy 50% product discount, 23 days holiday, and a fun social calendar.
- Why this job: Be part of a new store opening, shaping customer experiences and team culture.
- Qualifications: No prior experience needed; just bring your enthusiasm and dedication!
- Other info: Embrace diversity and sustainability in a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
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Our Role
Join us in our NEW STORE, opening in Petersfield in November 2025. You will be a Passionate individual, Dedicated to supervising the team to provide each customer with an exceptional level of service by identifying and satisfying their needs, thus ensuring that the store meets its sales targets, and develops customer loyalty. You will also support the management team to maximise profit whilst maintaining the brand image.
You will naturally bring our PRIDE values to life, leading Everyone in the team to bring their best every day and be the first port of call in the absence of higher store management.
What you\’ll be doing
- Supervise the team to optimise the customer experience as part of TWC multi-channel strategy
- Supervise the training, development and motivation of staff in order to achieve highest possible levels of customer service and performance
- Ensure that the team is dealing with all customer queries and complaints in a timely and efficient manner
- Awareness and supervision of the store presentation – including cleanliness, visual display and merchandising – so it is reflective of the brand
- Ensure all administrative procedures are performed, including till transactions, cashing up, staff discount purchases etc
- Responsibility for holding keys to the store, opening and closing the store, completing relevant checklists and cash handling
- Driving sales on the shop floor in the absence of senior management – optimising sales and customer service at all times.
Please read through the attached Job Description for more detail.
What we offer you
At The White Company, we value our employees for always going the extra mile; we reward this with great benefits and competitive salaries.
- 50% discount on our products,
- 23 days holiday rising to 25 during service,
- A Volunteer Day with a charity of your choice,
- In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually,
- Perkplace Benefits Platform – offering a variety of discounts across wellbeing and lifestyle,
- Automatic enrolment into the Group Personal Pension scheme,
- Following successful probationary completion, you’ll be covered by our life assurance plan,
- Social – Christmas party/social events throughout the year
Our Equality Diversity and Inclusion statement of commitment
At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.
We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.
We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.
We\’d love you to join us on our journey.
Our Sustainability statement of commitment
We are committed to building a sustainable legacy that will enable a brighter future for people and our planet.’ We believe this should be reflected in everything we do.
Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Sales and Business Development
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Industries
Retail
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Supervisor - New Store Opening employer: The White Company
Contact Detail:
The White Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - New Store Opening
✨Tip Number 1
Familiarise yourself with The White Company's PRIDE values. Understanding these values will help you demonstrate how you can embody them in your role as a Supervisor, showing that you're aligned with the company's culture and mission.
✨Tip Number 2
Research the retail landscape in Petersfield and understand the local customer base. This knowledge will allow you to tailor your approach to customer service and sales strategies, making you a more attractive candidate for the position.
✨Tip Number 3
Network with current or former employees of The White Company. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare to discuss specific examples from your past experience where you've successfully led a team or improved customer service. Being able to share concrete stories will help you stand out as a candidate who can drive results.
We think you need these skills to ace Supervisor - New Store Opening
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Supervisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous supervisory or retail experience. Provide specific examples of how you've successfully managed teams, improved customer service, or driven sales in past roles.
Showcase Your Values: The White Company values PRIDE (Passion, Respect, Integrity, Dedication, and Excellence). Make sure to incorporate these values into your application by providing examples of how you embody them in your work.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention why you want to be part of The White Company and how you can contribute to their success.
How to prepare for a job interview at The White Company
✨Show Your Passion for Customer Service
As a Supervisor, you'll need to demonstrate your commitment to providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to meet customer needs.
✨Highlight Leadership Skills
Since you'll be supervising a team, it's crucial to showcase your leadership abilities. Discuss how you've motivated and developed team members in previous roles, and be ready to explain your approach to training and performance management.
✨Understand the Brand Values
Familiarise yourself with The White Company's PRIDE values. During the interview, relate your personal values and work ethic to these principles, showing that you're a good cultural fit for the company.
✨Prepare for Situational Questions
Expect questions about handling customer complaints and managing store operations. Prepare scenarios where you've successfully resolved issues or improved store performance, as this will demonstrate your problem-solving skills and ability to drive sales.
