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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and meet sales targets.
- Company: Join The White Company, a brand committed to quality and customer satisfaction.
- Benefits: Enjoy 50% product discounts, 23 days holiday, and a bonus scheme.
- Why this job: Be part of a supportive culture that values diversity and sustainability.
- Qualifications: No prior experience required; just bring your passion for customer service.
- Other info: Opportunity for growth and development in a vibrant retail environment.
The predicted salary is between 24000 - 36000 £ per year.
2 days ago Be among the first 25 applicants
Our Role
You will be a Passionate individual, Dedicated to supervising the team to provide each customer with an exceptional level of service by identifying and satisfying their needs, thus ensuring that the store meets its sales targets, and develops customer loyalty. You will also support the management team to maximise profit whilst maintaining the brand image.
You will naturally bring our PRIDE values to life, leading Everyone in the team to bring their best every day and be the first port of call in the absence of higher store management.
What you\’ll be doing
- Supervise the team to optimise the customer experience as part of TWC multi-channel strategy
- Supervise the training, development and motivation of staff in order to achieve highest possible levels of customer service and performance
- Ensure that the team is dealing with all customer queries and complaints in a timely and efficient manner
- Awareness and supervision of the store presentation – including cleanliness, visual display and merchandising – so it is reflective of the brand
- Ensure all administrative procedures are performed, including till transactions, cashing up, staff discount purchases etc
- Responsibility for holding keys to the store, opening and closing the store, completing relevant checklists and cash handling
- Driving sales on the shop floor in the absence of senior management – optimising sales and customer service at all times.
Please read through the attached Job Description for more detail.
What we offer you
At The White Company, we value our employees for always going the extra mile; we reward this with great benefits and competitive salaries.
- 50% discount on our products,
- 23 days holiday rising to 25 during service,
- A Volunteer Day with a charity of your choice,
- In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually,
- Perkplace Benefits Platform – offering a variety of discounts across wellbeing and lifestyle,
- Automatic enrolment into the Group Personal Pension scheme,
- Following successful probationary completion, you’ll be covered by our life assurance plan,
- Social – Christmas party/social events throughout the year
Our Equality Diversity and Inclusion statement of commitment
At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.
We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.
We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.
We\’d love you to join us on our journey.
Our Sustainability statement of commitment
We are committed to building a sustainable legacy that will enable a brighter future for people and our planet.’ We believe this should be reflected in everything we do.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Retail
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Supervisor employer: The White Company
Contact Detail:
The White Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with The White Company's PRIDE values. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles. This will show that you're not just a fit for the position but also align with the company's culture.
✨Tip Number 2
Research common customer service scenarios and think about how you would handle them as a supervisor. Be prepared to discuss specific examples during your interview, showcasing your problem-solving skills and ability to lead a team effectively.
✨Tip Number 3
Network with current or former employees of The White Company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
✨Tip Number 4
Prepare to discuss your experience in training and motivating staff. Highlight any successful initiatives you've led in the past that improved team performance or customer satisfaction, as this is a key aspect of the Supervisor role.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of the Supervisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous supervisory or customer service roles. Provide specific examples of how you have successfully led a team or improved customer satisfaction in past positions.
Showcase Your Values: The White Company values PRIDE. Make sure to incorporate these values into your application. Share instances where you demonstrated passion, respect, integrity, dedication, and excellence in your work.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention why you want to work at The White Company and how you can contribute to their goals.
How to prepare for a job interview at The White Company
✨Show Your Passion for Customer Service
As a Supervisor, your role revolves around providing exceptional customer service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your dedication to the company's values.
✨Highlight Leadership Experience
Since you'll be supervising a team, it's crucial to showcase any leadership experience you have. Discuss how you've motivated and developed staff in the past, and how you plan to do the same in this role.
✨Understand the Brand and Its Values
Familiarise yourself with The White Company's brand image and PRIDE values. During the interview, express how you align with these values and how you can contribute to maintaining the brand's reputation while driving sales.
✨Prepare for Situational Questions
Expect questions about handling customer complaints and team dynamics. Prepare specific scenarios where you've successfully resolved issues or improved team performance, as this will illustrate your problem-solving skills and ability to lead under pressure.
