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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales.
- Company: Join The White Company, known for its commitment to quality and inclusivity.
- Benefits: Enjoy 50% product discount, 23 days holiday, and a bonus scheme.
- Why this job: Be a key player in creating memorable customer experiences and developing your leadership skills.
- Qualifications: Passion for customer service and experience in team supervision.
- Other info: Join a diverse team with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
OverviewOur Role
You will be a Passionate individual, Dedicated to supervising the team to provide each customer with an exceptional level of service by identifying and satisfying their needs, thus ensuring that the store meets its sales targets, and develops customer loyalty. You will also support the management team to maximise profit whilst maintaining the brand image. You will naturally bring our PRIDE values to life, leading Everyone in the team to bring their best every day and be the first port of call in the absence of higher store management.
Responsibilities
Supervise the team to optimise the customer experience as part of TWC multi-channel strategy
Supervise the training, development and motivation of staff in order to achieve highest possible levels of customer service and performance
Ensure that the team is dealing with all customer queries and complaints in a timely and efficient manner
Awareness and supervision of the store presentation – including cleanliness, visual display and merchandising – so it is reflective of the brand
Ensure all administrative procedures are performed, including till transactions, cashing up, staff discount purchases etc
Responsibility for holding keys to the store, opening and closing the store, completing relevant checklists and cash handling
Driving sales on the shop floor in the absence of senior management – optimising sales and customer service at all times.
Please read through the attached Job Description for more detail.
What we offer youAt The White Company, we value our employees for always going the extra mile; we reward this with great benefits and competitive salaries.
50% discount on our products,
23 days holiday rising to 25 during service,
A Volunteer Day with a charity of your choice,
In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually,
Perkplace Benefits Platform – offering a variety of discounts across wellbeing and lifestyle,
Automatic enrolment into the Group Personal Pension scheme,
Following successful probationary completion, you\’ll be covered by our life assurance plan,
Social – Christmas party/social events throughout the year
Equality, Diversity and InclusionAt The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities. We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong. We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process. We\’d love you to join us on our journey.
SustainabilityOur Sustainability statement of commitment: We are committed to building a sustainable legacy that will enable a brighter future for people and our planet. We believe this should be reflected in everything we do.
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Supervisor employer: The White Company
Contact Detail:
The White Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the company inside out! Research The White Company’s values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing that supervisor role.
✨Tip Number 3
Practice your interview skills! Prepare for common questions related to team supervision and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate how you've handled similar situations in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining The White Company and ready to contribute to our PRIDE values from day one.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how dedicated you are to providing an exceptional experience for every customer.
Highlight Your Leadership Skills: As a Supervisor, you'll be leading a team, so make sure to showcase any previous experience in training or motivating others. We love seeing examples of how you've inspired your team to achieve great results.
Be Specific About Your Experience: Use specific examples from your past roles to demonstrate how you've handled customer queries and complaints. This will help us understand how you can contribute to our team's success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at The White Company
✨Know the PRIDE Values
Before your interview, make sure you understand the company's PRIDE values. These are crucial for a Supervisor role, as you'll need to embody and promote them within your team. Think of examples from your past experiences where you've demonstrated these values.
✨Showcase Your Leadership Skills
Prepare to discuss your leadership style and how you've motivated teams in previous roles. Be ready with specific examples of how you've handled customer queries or complaints effectively, as this will show your ability to maintain high service levels.
✨Familiarise Yourself with Store Operations
Brush up on the key responsibilities of a Supervisor, such as cash handling and store presentation. Being knowledgeable about these areas will help you answer questions confidently and demonstrate your readiness for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. This could be about the team dynamics, training opportunities, or how the company measures success in customer service. It shows your genuine interest in the role and the company.
