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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and meet sales targets.
- Company: Join The White Company, a brand dedicated to quality and customer satisfaction.
- Benefits: Enjoy 50% off products, 23 days holiday, and a fun social calendar.
- Why this job: Be part of a supportive culture that values diversity and sustainability.
- Qualifications: No specific qualifications required; just bring your passion for customer service!
- Other info: Opportunity for growth and development within a dynamic retail environment.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Our Role
You will be a Passionate individual, Dedicated to supervising the team to provide each customer with an exceptional level of service by identifying and satisfying their needs, thus ensuring that the store meets its sales targets, and develops customer loyalty. You will also support the management team to maximise profit whilst maintaining the brand image.
You will naturally bring our PRIDE values to life, leading Everyone in the team to bring their best every day and be the first port of call in the absence of higher store management.
What you\’ll be doing
- Supervise the team to optimise the customer experience as part of TWC multi-channel strategy
- Supervise the training, development and motivation of staff in order to achieve highest possible levels of customer service and performance
- Ensure that the team is dealing with all customer queries and complaints in a timely and efficient manner
- Awareness and supervision of the store presentation – including cleanliness, visual display and merchandising – so it is reflective of the brand
- Ensure all administrative procedures are performed, including till transactions, cashing up, staff discount purchases etc
- Responsibility for holding keys to the store, opening and closing the store, completing relevant checklists and cash handling
- Driving sales on the shop floor in the absence of senior management – optimising sales and customer service at all times.
Please read through the attached Job Description for more detail.
What we offer you
- 50% discount on our products,
- 23 days holiday rising to 25 during service,
- A Volunteer Day with a charity of your choice,
- In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually,
- Perkplace Benefits Platform – offering a variety of discounts across wellbeing and lifestyle,
- Automatic enrolment into the Group Personal Pension scheme,
- Following successful probationary completion, you’ll be covered by our life assurance plan,
- Social – Christmas party/social events throughout the year
Our Equality Diversity and Inclusion statement of commitment
At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.
We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.
We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.
We\’d love you to join us on our journey.
Our Sustainability statement of commitment
We are committed to building a sustainable legacy that will enable a brighter future for people and our planet. We believe this should be reflected in everything we do.
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Supervisor employer: The White Company
Contact Detail:
The White Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with our PRIDE values and think about how you can embody them in your daily work. During the interview, share specific examples of how you've demonstrated these values in previous roles.
✨Tip Number 2
Research our multi-channel strategy and be prepared to discuss how you can contribute to optimising the customer experience across different platforms. Show us that you understand the importance of a seamless customer journey.
✨Tip Number 3
Think about your leadership style and how you motivate a team. Be ready to provide examples of how you've successfully trained and developed staff in the past, as this will be crucial for the Supervisor role.
✨Tip Number 4
Prepare to discuss your approach to handling customer complaints and queries. We want to hear about your problem-solving skills and how you ensure customer satisfaction, especially in a fast-paced retail environment.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of the Supervisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous supervisory or customer service roles. Provide specific examples of how you have successfully led a team, resolved customer issues, or contributed to sales targets.
Showcase Your Values: The company values PRIDE (Passion, Respect, Integrity, Dedication, and Excellence). Make sure to incorporate these values into your application by providing examples of how you embody them in your work.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention why you want to work for The White Company and how you can contribute to their goals.
How to prepare for a job interview at The White Company
✨Show Your Passion for Customer Service
As a Supervisor, your role revolves around enhancing the customer experience. Be prepared to share specific examples of how you've gone above and beyond to satisfy customer needs in previous roles.
✨Demonstrate Leadership Skills
Highlight your experience in training and motivating teams. Discuss how you’ve successfully led a team to achieve sales targets or improve service levels, showcasing your ability to inspire others.
✨Understand the Brand Values
Familiarise yourself with the company's PRIDE values and be ready to discuss how you embody these in your work. This will show that you align with the company culture and are committed to maintaining its brand image.
✨Prepare for Situational Questions
Expect questions about handling customer complaints or managing team dynamics. Prepare scenarios where you effectively resolved issues or improved team performance, demonstrating your problem-solving skills.
