At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive store performance.
- Company: Join The White Company, a premium lifestyle brand with a focus on inclusivity and sustainability.
- Benefits: Enjoy 50% product discount, 25 days holiday, private medical insurance, and more.
- Other info: Be part of a supportive culture that values diversity and personal growth.
- Why this job: Make a real impact in a vibrant retail environment while developing your leadership skills.
- Qualifications: Experience in retail management and a passion for delivering outstanding customer service.
The predicted salary is between 32400 - 39600 £ per year.
- Our Role
- This is a 6 Months FTC
As a Store Manager, you are accountable for the overall success of your store.
You balance strong commercial performance with people-led leadership, ensuring your team feels inspired, capable, and clear on expectations.
You take full ownership of the customer experience, visual standards, operational delivery, and business results, creating a store that consistently reflects The White Company brand.
This role represents a progression from delivering results personally to enabling sustained performance through others — building capability, shaping culture, and making confident, informed decisions that support both immediate outcomes and long-term success.
- What you'll be doing
- Customer and Brand Experience
- Act as the primary brand guardian within your store, ensuring every customer interaction reflects The White Company values and premium standards.
- Lead the delivery of an exceptional end-to-end customer experience, using data, feedback, and insight to review service performance and drive continuous improvement.
- Build strong, lasting customer relationships that encourage loyalty, advocacy, and data capture.
- Ensure customers are supported seamlessly across all channels, including in-store, online, and remote shopping options.
- Handle customer feedback and resolve issues with empathy, professionalism, and sound judgement, following up where needed to strengthen trust and confidence.
- Identify and deliver local marketing opportunities to grow awareness, footfall, and engagement within the local community.
- People and Culture: Leading the Team
- Lead, coach, and inspire a high-performing team to deliver outstanding results and uphold brand standards.
- Create and sustain a strong training culture, ensuring learning, development, and coaching are embedded into everyday ways of working.
- Develop talent through regular feedback, coaching, and structured performance conversations.
- Build robust succession plans by identifying potential and supporting career development within the team.
- Create a positive, inclusive, and accountable culture where everyone feels valued and clear on expectations.
- Manage performance, conduct, and absence fairly and consistently, in line with company policies.
- Act as a role model for behaviours, professionalism, and leadership standards across the store.
- Operational and Commercial Excellence: Driving Performance
- Take full ownership of store performance, including sales, payroll, stock, and profit, with a clear understanding of P&L drivers and cost control.
- Analyse KPIs, category reports, footfall, conversion, data capture, and customer insight through a robust rhythm and routine, ensuring performance is regularly reviewed, actions are followed up, and opportunities are consistently progressed.
- Translate commercial insight into clear, practical actions for the team, building understanding and ownership at all levels.
- Lead the planning and delivery of peak trading periods, ensuring the store is resourced, prepared, and focused on both customer experience and commercial results.
- Create a commercially focused environment where the sales floor and visual presentation are continually reviewed and optimised.
- Ensure the store is always beautifully presented, maintaining exceptional standards across visual merchandising, product presentation, housekeeping, and clear communication of seasonal messaging and storytelling.
- Balance operational efficiency with exceptional service, ensuring ways of working enable the team to deliver both strong standards and a premium customer experience.
- Identify and act on local opportunities to grow the customer base, strengthen partnerships, and elevate brand presence.
- Build strong relationships with neighbouring retailers, Centre Management, and local stakeholders to support store success.
- Actively contribute to the wider area team through collaboration, sharing best practice, and supporting area priorities.
- Ensure operational excellence through strong compliance, health & safety, audit standards, and effective daily routines.
About You
- Proven experience leading a premium or lifestyle retail store.
- A confident, inspiring leader who thrives on developing others and building strong teams.
- Commercially astute, with a clear understanding of P&L, KPIs, and trading dynamics.
- An excellent communicator and relationship builder, both internally and externally.
- Calm, decisive, and solutions-focused, even in high-pressure or peak trading environments.
- Organised, adaptable, and comfortable managing multiple priorities.
- A genuine passion for The White Company brand, with a strong commitment to protecting and bringing our values, aesthetic, and customer experience to life.
Please read through the attached Job Description for more detail.
What we offer you
At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.
- 50% discount on our products,
- 25 days holiday rising to 28 during service,
- A Volunteer Day with a charity of your choice,
- In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually,
- Perk Place Benefits Platform – offering a variety of discounts across wellbeing and lifestyle,
- Automatic enrolment into the Group Personal Pension scheme,
- Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing,
- Private Medical Insurance,
- Following successful probationary completion, you’ll be covered by our life assurance plan,
- Social - Christmas party/social events throughout the year
- Our Equality Diversity and Inclusion statement of commitment
At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.
We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Where difference is respected, encouraged, and celebrated.
Where you can feel you belong.
We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.
We'd love you to join us on our journey.
Our Sustainability statement of commitment
We are committed to building a sustainable legacy that will enable a brighter future for people and our planet.’ We believe this should be reflected in everything we do.
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Store Manager - Marylebone High Street employer: The White Company
THE WHITE COMPANY is an exceptional employer located in Greater London, offering a vibrant work culture that prioritises team development and customer satisfaction. Employees benefit from competitive salaries, generous product discounts, and private medical insurance, all while working in a dynamic environment that fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Marylebone High Street
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Store Manager - Marylebone High Street
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to The White Company:Don’t forget to personalise your application for The White Company! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at The White Company
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that The White Company offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at The White Company and contribute positively during your temporary stint.
