At a Glance
- Tasks: Deliver personalised customer experiences and build strong relationships through expert product knowledge.
- Company: Join The White Company in a new store opening in Sevenoaks.
- Benefits: Enjoy 50% product discount, 23 days holiday, and a fun social environment.
- Other info: Join a diverse team committed to inclusion and sustainability.
- Why this job: Be a brand ambassador and inspire loyalty while developing your skills.
- Qualifications: Passion for selling, strong communication skills, and retail experience preferred.
The predicted salary is between 20000 - 25000 £ per year.
Our Role
Join us in our NEW STORE, opening in Sevenoaks in September 2026. We are looking for a Product Specialist to join us on a 16 hour contract.
As a Product Specialist, you are a trusted expert on The White Company product and brand.
You deliver elevated, personalised service, using deep product knowledge to build strong customer relationships and inspire loyalty.
This role represents progression from delivering great service to becoming a specialist others learn from.
Alongside your customer-facing expertise, you take on keyholder responsibilities to support store operations and leadership when required.
- What you’ll be doing
- Customer and Brand Experience
- Deliver an elevated, personalised customer experience through expert product knowledge and confident recommendations.
- Bring products to life using samples, storytelling, and omni-channel tools to support customer decision-making.
- Support customers seamlessly across in‑store, phone, and digital channels.
- Build long‑term customer relationships that encourage loyalty, advocacy, and data capture.
- Identify and support B2B and local community engagement opportunities where appropriate.
- Act as a visible brand ambassador, consistently reflecting The White Company values and premium standards.
- People and Culture: Sharing Expertise
- Act as a role model for exceptional service and selling behaviours on the shop floor.
- Mentor and support Sales Advisors by sharing product knowledge and best practice.
- Support onboarding and training of new team members, helping them build confidence and capability.
- Contribute positively to a collaborative, inclusive team culture.
- Communicate clearly and professionally with colleagues and store leadership.
- Operational and Commercial Excellence: Supporting the Store
- Support stock management through accurate processing, replenishment, and stock care.
- Maintain high standards of visual presentation, housekeeping, and product availability.
- Balance completing operational tasks with delivering a calm, premium customer experience.
- Take on keyholder responsibilities when required, including opening and closing the store.
- Complete cash handling, banking, and security procedures accurately and in line with company policy.
- Act as a point of contact in the absence of store management, escalating issues appropriately.
- Follow Health & Safety, security, and operational procedures consistently.
About You
- Strong product and brand knowledge with a passion for selling and customer service.
- Confident communicator across face‑to‑face, phone, and digital channels.
- Comfortable using technology and omni‑channel tools to support customers.
- Well organised, reliable, and able to manage time effectively.
- Previous retail or keyholder experience is desirable but not essential.
- Takes pride in quality, presentation, and brand standards.
- What we’ll offer you
At The White Company, we value our employees for always going the extra mile; we reward this with great benefits and competitive salaries.
- 50% discount on our products
- 23 days holiday rising to 25 during service
- A Volunteer Day with a charity of your choice
- In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually
- Automatic enrolment into the Group Personal Pension scheme
- Following successful probationary completion, you’ll be covered by our life assurance plan
- Social – Christmas party/social events throughout the year
- Our Equality Diversity and Inclusion statement of commitment
At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.
We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Where difference is respected, encouraged, and celebrated.
Where you can feel you belong.
We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.
Our Sustainability statement of commitment
We are committed to building a sustainable legacy that will enable a brighter future for people and our planet. We believe this should be reflected in everything we do.
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Product Specialist - Sevenoaks - New Store Opening employer: The White Company
THE WHITE COMPANY is an exceptional employer located in Greater London, offering a vibrant work culture that prioritises team development and customer satisfaction. Employees benefit from competitive salaries, generous product discounts, and private medical insurance, all while working in a dynamic environment that fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Product Specialist - Sevenoaks - New Store Opening
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including The White Company, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Product Specialist - Sevenoaks - New Store Opening
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like The White Company that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at The White Company will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about The White Company and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at The White Company
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at The White Company, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at The White Company!
