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For Companies At a Glance
- Tasks: Be the first point of contact for customers, providing exceptional service and support.
- Company: Join one of the UK's fastest-growing multi-channel retailers, known for its commitment to customer experience.
- Benefits: Enjoy 50% product discounts, 20-25 days holiday, and a Volunteer Day for charity work.
- Why this job: This role offers a chance to make a real impact on customer satisfaction and team culture.
- Qualifications: A background in retail sales or customer service is essential; passion for helping others is a must.
- Other info: We celebrate diversity and are committed to sustainability, creating an inclusive workplace for all.
The predicted salary is between 24000 - 36000 £ per year.
Our Role
With a strong retail sales or customer service background, you will often be the first point of contact for our customers and will be responsible for providing them with a superb shopping experience, surpassing their expectations at every opportunity.
We work with PRIDE; our company values every day. You will assist customers by resourcefully identifying their needs and answering product-related questions while optimizing sales and encouraging customer loyalty. You will be passionate and dedicated to going the extra mile for our customers and our team, and willing to take on multiple tasks.
If you share our obsession with providing our customers with a fantastic shopping experience, we would like to hear from you! This is a superb opportunity to join one of the UK\’s fastest-growing multi-channel retailers.
What you\’ll be doing
- Provide excellent customer service and surpass customer expectations at every opportunity;
- Identify customer needs and answer product-related questions, including queries on product price, features, and benefits;
- Ensure all customer mail orders are completed efficiently and on time;
- Capture customer data to expand our database and encourage loyalty.
Please read through the attached Job Description for more details.
What we offer you
At The White Company, we value our employees for always going the extra mile for our customers. We reward this with great benefits and competitive salaries.
- 50% discount on our products
- 20 days holiday, rising to 25 during service
- A Volunteer Day with a charity of your choice
- A discretionary bonus scheme may be rewarded annually
- Perk Place Benefits Platform – discounts across wellbeing and lifestyle
- Automatic enrolment into the Group Personal Pension scheme
- Wagestream Money Management app – access to Wagestream gives you power over your pay and supports financial wellbeing
- Life assurance plan following successful probation
- Social events throughout the year, including Christmas parties
Our Equality, Diversity, and Inclusion statement of commitment
At The White Company, we are committed to creating an inclusive culture that welcomes and celebrates diversity of backgrounds and identities.
We strive to ensure our environment is one where people can bring their authentic selves to work, where contributions are valued, abilities are enhanced, and perspectives are appreciated. We respect, encourage, and celebrate differences, fostering a sense of belonging.
Our active Equality, Diversity, and Inclusion Policy starts with our recruitment and selection process.
We invite you to join us on this journey.
Our Sustainability statement of commitment
We are dedicated to building a sustainable legacy that enables a brighter future for people and the planet. This commitment is reflected in all our actions.
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Sales Advisor employer: The White Company
Contact Detail:
The White Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Familiarise yourself with The White Company's product range and values. Understanding their offerings and commitment to customer service will help you engage more effectively during the interview.
✨Tip Number 2
Prepare examples from your previous experience that demonstrate your ability to exceed customer expectations. Highlight specific instances where you went the extra mile to enhance a customer's shopping experience.
✨Tip Number 3
Showcase your passion for retail and customer service in your conversations. Enthusiasm can set you apart, so be ready to discuss why you love helping customers and how you can contribute to the team.
✨Tip Number 4
Research current trends in retail and customer service. Being knowledgeable about industry standards and innovations can help you stand out as a candidate who is proactive and informed.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Sales Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your retail sales or customer service background in your CV and cover letter. Provide specific examples of how you've exceeded customer expectations in previous roles, as this is crucial for the position.
Highlight Teamwork and Adaptability: Mention your ability to work well in a team and handle multiple tasks. Use examples that demonstrate your dedication to going the extra mile for both customers and colleagues, reflecting the company's values.
Craft a Compelling Cover Letter: Write a personalised cover letter that expresses your passion for providing excellent customer service. Make sure to connect your experiences with the company's commitment to equality, diversity, and sustainability.
How to prepare for a job interview at The White Company
✨Showcase Your Customer Service Skills
As a Sales Advisor, you'll be the first point of contact for customers. Be prepared to share specific examples from your past experiences where you provided exceptional customer service and exceeded expectations.
✨Understand the Product Range
Familiarise yourself with the products offered by the company. Knowing the features, benefits, and pricing will help you answer product-related questions confidently during the interview.
✨Demonstrate Team Spirit
The role requires collaboration with team members. Highlight instances where you've worked effectively in a team setting, showcasing your ability to support colleagues and contribute to a positive work environment.
✨Emphasise Adaptability
The job may involve juggling multiple tasks. Prepare to discuss how you've successfully managed competing priorities in previous roles, demonstrating your ability to adapt and thrive in a dynamic retail environment.
