At a Glance
- Tasks: Deliver exceptional customer service and exceed expectations at every opportunity.
- Company: Join one of the UK's fastest-growing multi-channel retailers.
- Benefits: Enjoy 50% product discount, 20-25 days holiday, and a bonus scheme.
- Other info: Join a diverse team committed to sustainability and inclusivity.
- Why this job: Be the first point of contact and create fantastic shopping experiences for customers.
- Qualifications: Retail sales or customer service experience is essential.
The predicted salary is between 28800 - 43200 £ per year.
Our Role
As a Sales Advisor, you play an important role in delivering the day-to-day customer experience in store. You bring our products and brand to life through warm service, genuine conversations, and attention to detail, helping customers feel welcomed, supported, and confident in their choices.
This role is about building strong foundations in customer service, product knowledge, and teamwork, while developing confidence and consistency in everything you do.
What you’ll be doing
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Customer and Brand Experience
- Welcome customers warmly and help them feel comfortable in store.
- Listen carefully to customer needs and offer thoughtful, informed product advice.
- Deliver service that reflects The White Company values and premium standards.
- Support customers across in-store, online, and phone enquiries where required.
- Share product knowledge in a simple, helpful way to support customer choices.
- Represent The White Company brand through your behaviour, tone, and service
- Encourage customer relationships and data capture as part of everyday service, with guidance.
- Go the extra mile when possible so customers leave feeling happy and valued.
People and Culture: Being a Team Player
- Work positively with colleagues, supporting the team during busy periods.
- Communicate clearly and respectfully with customers and team members.
- Be open to learning through feedback, training, and day-to-day experience.
- Follow agreed routines and ways of working to support consistency across the team.
- Take pride in representing The White Company values and behaviours.
- Contribute to a friendly, inclusive, and supportive team environment.
Store Operations: Supporting the Store
- Complete daily tasks accurately and on time, following clear guidance.
- Follow cash handling, security, and Health & Safety procedures confidently.
- Take care of products and fixtures to reflect brand standards.
- Support replenishment, housekeeping, and stock tasks as directed.
- Balance completing tasks with maintaining a calm, attentive customer experience.
- Report any issues, risks, or concerns promptly to a Supervisor or Manager.
About You
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- Friendly, approachable, and comfortable talking to customers.
- Reliable, organised, and happy to follow clear processes.
- Keen to learn and develop new skills.
- Enjoys working as part of a team.
- Retail experience is helpful but not essential — attitude and enthusiasm matter most.
Please read through the attached Job Description for more detail.
What we offer you
- 50% discount on our products,
- 20 days holiday rising to 25 during service,
- A Volunteer Day with a charity of your choice,
- In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually,
- Perk Place Benefits Platform – offering a variety of discounts across wellbeing and lifestyle,
- Automatic enrolment into the Group Personal Pension scheme,
- Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing
- Following successful probationary completion, you’ll be covered by our life assurance plan,
- Social - Christmas party/social events throughout the year
Our Equality Diversity and Inclusion statement of commitment
At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.
We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.
We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.
We’d love you to join us on our journey.
Our Sustainability statement of commitment
We are committed to building a sustainable legacy that will enable a brighter future for people and our planet. We believe this should be reflected in everything we do.
Sales Advisor in Norwich employer: The White Company
THE WHITE COMPANY is an exceptional employer located in Greater London, offering a vibrant work culture that prioritises team development and customer satisfaction. Employees benefit from competitive salaries, generous product discounts, and private medical insurance, all while working in a dynamic environment that fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor in Norwich
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with their products and values, especially their commitment to customer service. This will help you stand out during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Sales Advisor. Think about how you'd identify customer needs and respond to queries. The more prepared you are, the more confident you'll feel when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our fantastic team and ready to provide that superb shopping experience we pride ourselves on.
We think you need these skills to ace Sales Advisor in Norwich
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see how dedicated you are to providing a fantastic shopping experience and going the extra mile for our customers.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in retail sales or customer service. Use examples that demonstrate how you've identified customer needs and exceeded expectations in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and focus on what makes you a great fit for the Sales Advisor role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with The White Company!
How to prepare for a job interview at The White Company
✨Know the Product Inside Out
Before your interview, make sure you’re familiar with the products offered by the company. Understand their features, benefits, and pricing. This will help you answer product-related questions confidently and show that you’re genuinely interested in providing excellent customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight situations where you identified customer needs and provided solutions. This will demonstrate your ability to surpass customer expectations, which is key for a Sales Advisor role.
✨Emphasise Teamwork and Adaptability
Since the role involves taking on multiple tasks, be ready to discuss how you work well in a team and adapt to changing situations. Share stories that illustrate your flexibility and willingness to support your colleagues while maintaining a focus on customer satisfaction.
✨Align with Company Values
Familiarise yourself with the company's values, especially around equality, diversity, and sustainability. During the interview, express how your personal values align with theirs. This shows that you’re not just looking for a job, but you’re also passionate about contributing to their mission.
