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For Companies At a Glance
- Tasks: Be the first point of contact for customers, providing exceptional service and support.
- Company: Join The White Company, one of the UK's fastest-growing multi-channel retailers.
- Benefits: Enjoy a 50% discount, 20-25 days holiday, and a Volunteer Day with a charity of your choice.
- Why this job: This role offers a chance to make a real impact on customer experiences in a supportive environment.
- Qualifications: A background in retail sales or customer service is essential; passion for helping others is a must.
- Other info: We celebrate diversity and inclusion, ensuring everyone feels valued and respected.
Our Role
With a strong retail sales or customer service background, you will often be the first point of contact for our customers and will be responsible for providing them with a superb shopping experience, surpassing their expectations at every opportunity.
We work with PRIDE; our company values every day. You will assist customers, resourcefully identifying their needs and answering product-related questions whilst, at the same time, optimising sales and encouraging customer loyalty. You will be passionate and dedicated to go the extra mile for our customers and our team, and willing to take on multiple tasks.
If you share our obsession with providing our customers with a fantastic shopping experience, we would like to hear from you! This is a superb opportunity to join one of the UK\’s fastest-growing multi-channel retailers.
What you\’ll be doing
- Provide excellent customer service and surpass customer expectations at every opportunity;
- Identify customer needs and answer product-related questions. Be able to respond to queries on product’s price, features, and benefits;
- Ensure that all customers’ mail orders are completed efficiently and on time;
- Take every opportunity to capture customer data to expand our database and encourage customer loyalty.
Please read through the attached Job Description for more detail.
What we offer you
At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.
- 50% discount on our products
- 20 days holiday rising to 25 during service
- A Volunteer Day with a charity of your choice
- A discretionary bonus scheme may be rewarded annually, in addition to a competitive salary
- Perk Place Benefits Platform – offering discounts across wellbeing and lifestyle
- Automatic enrolment into the Group Personal Pension scheme
- Wagestream Money Management app – access to Wagestream for financial wellbeing
- Following successful probation, life assurance coverage
- Social events throughout the year, including Christmas parties
Our Equality, Diversity, and Inclusion statement of commitment
At The White Company, we are committed to creating an inclusive culture that welcomes and celebrates diversity of backgrounds and identities. We aim to foster an environment where everyone can bring their authentic selves to work, where contributions are valued, abilities are enhanced, and perspectives are appreciated. We respect, encourage, and celebrate differences, ensuring everyone feels they belong.
Our active Equality, Diversity, and Inclusion policy starts with our recruitment and selection process. We invite you to join us on this journey.
Our Sustainability statement of commitment
We are dedicated to building a sustainable legacy for a brighter future for people and our planet. We believe this commitment should be reflected in everything we do.
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Sales Advisor employer: The White Company
Contact Detail:
The White Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Familiarise yourself with our company values, especially PRIDE. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles. This will show us that you're not just a fit for the role, but also for our company culture.
✨Tip Number 2
Prepare to discuss specific examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to meet customer needs, as this aligns perfectly with what we’re looking for in a Sales Advisor.
✨Tip Number 3
Research our product range thoroughly before applying. Being knowledgeable about our products will not only help you in the application process but will also allow you to engage confidently with our team during interviews.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable in tailoring your approach and demonstrating your enthusiasm for the role.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your retail sales or customer service background in your application. Use specific examples that demonstrate how you've provided excellent customer service and surpassed expectations in previous roles.
Showcase Your Passion: Express your enthusiasm for delivering a fantastic shopping experience. Mention any personal experiences or motivations that drive your dedication to customer service, as this aligns with the company's values.
Tailor Your CV: Customise your CV to reflect the skills and qualities mentioned in the job description. Highlight your ability to identify customer needs, answer product-related questions, and manage multiple tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your understanding of the company's commitment to equality, diversity, and inclusion. Share how you can contribute to fostering an inclusive culture.
How to prepare for a job interview at The White Company
✨Showcase Your Customer Service Skills
As a Sales Advisor, you'll be the first point of contact for customers. Be prepared to share specific examples from your past experiences where you provided exceptional customer service and exceeded expectations.
✨Understand the Product Range
Familiarise yourself with the products offered by the company. Being able to discuss features, benefits, and pricing will demonstrate your commitment and help you answer any product-related questions confidently.
✨Emphasise Teamwork and Collaboration
The role requires working closely with a team. Highlight your ability to collaborate and support colleagues, as well as how you contribute to a positive team environment.
✨Express Your Passion for Customer Experience
Convey your enthusiasm for providing a fantastic shopping experience. Share your thoughts on what makes a great customer experience and how you plan to go the extra mile for customers.
