Quality & Compliance Assistant

The Quality and Compliance Assistant role sits under the TWC head office product team within the newly formed Quality and Compliance Dept. This role supports all areas of the team across Business & Supplier Compliance, Quality Control, Supplier Management and Packaging.

What you'll be doing

• Supplier Management
  • Support with the new supplier set‑up process with all relevant depts (B&M, Finance, Supply Chain) to ensure Suppliers are set‑up in a timely and efficient way.
  • Support with internal and external queries regarding new supplier set‑up and ongoing changes to supplier details.
  • Maintain a centralised Supplier database including payment terms, call‑off, incoterms, contact details etc.
  • Assist Senior manager in writing and sending out TWC Supplier communications and monitoring the Supplier Info inbox including monitoring and fielding/ forwarding supplier queries to relevant business areas.
  • Assist Senior manager in organising Supplier conferences and workshops.
  • Provide admin support for Senior Manager in conducting Supplier surveys and collating results and lessons learnt.
  • Work with wider business to support non‑stock depts onboarding suppliers to ensure compliance standards across supply base.
  • Assist Senior Manager in maintaining and enforcing the RACI for the “end to end” Supplier Management lifecycle.
• Compliance Management
  • Assists Compliance Manager in maintaining an accurate and up to date version of the TWC Supplier Manual, supported by input from other functional areas (e.g. Supply Chain, Finance, Sustainability, QA, Packaging).
  • Maintain an accurate and up to date Supplier database including contact details, payment terms, Factories.
  • Work with Ethical and Sustainability team to ensure all details are accurately captured and kept up to date.
  • Work alongside Buying and Finance teams to help oversee the New Supplier set‑up and Supplier Change of Details processes, monitoring that all the responsible parties have completed required actions in a timely manner.
  • Responsible for sending out Supplier Communications (e.g. emails, letters, manuals) on behalf of the business.
  • Assist senior Quality and Compliance Manager in organising Supplier Events, training workshops and meetings, including producing presentations, reports and supplier surveys.
• Supplier Compliance
  • Assist Compliance Manager in producing regular supplier performance reporting and lessons learnt, for SLT/ B&M/QA/DC teams, supported by Supply Chain team providing raw data.
  • Issuing Supplier non‑compliance fines: Pulling weekly reports from CLIV to summarise QC failures in UK and Shanghai by supplier, by PO. Sending emails to suppliers to inform of charges and how to avoid QC non‑compliance charges in the future. Updating the Cost Recharge tracker with details of the charge for Finance to use.
  • Create summary reporting of QC non‑compliance for B&M teams and supplier performance reporting packs.
• Quality Control
  • Support Technical QA managers in managing the QC related DC forecasts for the Short‑Term Forecast/Long‑Term Forecast.
  • Assist QA technical teams by reviewing CLIV at regular intervals throughout the day when QA teams are in meetings and Fits to ensure any QC issues are identified by the QC inspection team in the DC are quickly resolved and products are made available to sell as quickly as possible.
  • Manage Gold Seal Samples: Work closely with QA teams to ensure new Gold Seal samples are sent from TVC to the DC ahead of intake arriving. Complete shipment paperwork for Gold Seals being sent on HO‑DC van. Complete Gold Seal Log which tracks location of samples and allows DC to confirm receipt. Identify from the list of intake SKU’s which products that have Gold seal samples.
• Packaging & Business Compliance
  • Support Packaging Manager & Business Compliance Manager in compiling Extended Producer Responsibility (EPR) reporting.
  • Assists Packaging Manager in maintaining the TWC Packaging database.
  • Provide ad hoc admin support to Business Compliance Manager.

What we’ll offer you

At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.

• Discount – Up to 50% discount and access to regular Sample Sales.
• Holiday – 23 days rising to 25 with length of service.
• Holiday Buy – opportunity to buy up to 5 days holiday.
• Pension Scheme – enrolled in our Group Personal Pension schemes upon joining the business.
• Bonus – In addition to our competitive salaries, all our employees are entitled to join a discretionary bonus scheme (based on policy eligibility).
• Perkplace Benefits Platform – offering a variety of discounts across well‑being and lifestyle.
• Wagestream Money Management app – access to Wagestream gives you power over your pay and supports financial wellbeing.
• Continued Development – We offer structured support from our own in‑house Learning and Development Hub.
• Life Assurance.

Additional Benefits

• Fruit basket daily.
• Tea and coffee provided.
• Working from Home – option to work from home on Mondays and Fridays.
• Social – Christmas party/social events throughout the year.
• Seasonal Sample Sales.
• Volunteer Day – with a charity of your choice.
• Great Location – Close to transport links – over ground Shepherds Bush station /underground White City & Wood Lane stations. Westfield shopping centre with shops restaurants/bars/cinema and gyms.

Our Equality Diversity and Inclusion statement of commitment

At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities. We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong. We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process. We'd love you to join us on our journey.

Our Sustainability statement of commitment

We are committed to building a sustainable legacy that will enable a brighter future for people and our planet. We believe this should be reflected in everything we do.