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For Companies At a Glance
- Tasks: Engage customers with exceptional service and product knowledge in our new store.
- Company: Join The White Company, a brand dedicated to quality and customer satisfaction.
- Benefits: Enjoy 50% off products, 23 days holiday, and a Volunteer Day for charity.
- Why this job: Be part of a vibrant team that values diversity and sustainability while making customers feel special.
- Qualifications: Basic IT knowledge is a plus; passion for customer service is essential.
- Other info: Opportunity to grow in a supportive environment with social events throughout the year.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Our Role
Join us in our NEW STORE, opening in Petersfield in November 2025. As a Product Specialist, you will provide our customers with an enjoyable shopping experience and exceptional, personal customer service taking every opportunity to maximise sales using a wealth of product knowledge, sales and service techniques. Your selling skills will go beyond face to face interaction. As an expert, you will drive sales and service in person, and receive training to link sell, recommend and place orders online for home delivery utilising our technology and samples and swatches available. A general but basic knowledge of IT would be highly advantageous.
Living our PRIDE values every day, you will be dedicated in making every customer feel extra special as well as being resourceful and imaginative in creating opportunities to introduce additional products that complement the customer’s choices.
What you\’ll be doing
- Embrace every opportunity to ensure an enjoyable shopping experience and exceptional yet informal “personal” shopping service to suit the needs of the customer; whether that be a gift or restyling a room or wardrobe.
- Build relationships with customers which engages them and encourages brand loyalty.
- Dedicated to customer satisfaction and strives to find the best solution for the customer every time.
- Uncover the customers’ needs through natural conversation and a genuine desire to help by creating opportunities to introduce additional products that complement their choices through physical and digital product available; navigating our website and iPads effectively to further showcase what’s available for them.
- Confidently deliver an omnichannel sales experience across face to face, telephone, email and WhatsApp to build long standing relationships with the customer.
Please read through the attached Job Description for more detail.
What we’ll offer you
At The White Company, we value our employees for always going the extra mile; we reward this with great benefits and competitive salaries.
- 50% discount on our products,
- 23 days holiday rising to 25 during service.,
- A Volunteer Day with a charity of your choice,
- In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually,
- Automatic enrolment into the Group Personal Pension scheme,
- Following successful probationary completion, you’ll be covered by our life assurance plan,
- Social – Christmas party/social events throughout the year
Our Equality Diversity and Inclusion statement of commitment
At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.
We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.
We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.
We\’d love you to join us on our journey.
Our Sustainability statement of commitment
We are committed to building a sustainable legacy that will enable a brighter future for people and our planet.’ We believe this should be reflected in everything we do.
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Product Specialist - New Store Opening employer: The White Company
Contact Detail:
The White Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Specialist - New Store Opening
✨Tip Number 1
Familiarise yourself with the products offered by The White Company. Understanding the range and unique selling points of their products will help you engage customers effectively and demonstrate your expertise during interactions.
✨Tip Number 2
Practice your customer service skills in various scenarios. Since the role involves face-to-face, telephone, and digital communication, being versatile in your approach will showcase your ability to adapt and provide exceptional service across different platforms.
✨Tip Number 3
Get comfortable using technology, especially navigating websites and using iPads. Being tech-savvy will not only enhance your ability to assist customers but also demonstrate your readiness to embrace the omnichannel sales experience that the role requires.
✨Tip Number 4
Showcase your passion for creating a personalised shopping experience. Think of ways to build rapport with customers and how you can make their shopping journey memorable, as this aligns perfectly with the values of The White Company.
We think you need these skills to ace Product Specialist - New Store Opening
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of a Product Specialist. Highlight your relevant experience in customer service and sales techniques that align with the role.
Showcase Your Skills: In your application, emphasise your ability to create enjoyable shopping experiences and build customer relationships. Provide examples of how you've maximised sales through product knowledge and personal service.
Demonstrate IT Proficiency: Mention any relevant IT skills you possess, especially if you have experience using technology for sales or customer service. This could include navigating websites or using digital tools to enhance customer interactions.
Align with Company Values: Familiarise yourself with The White Company's PRIDE values and incorporate them into your application. Show how your personal values align with their commitment to customer satisfaction and inclusivity.
How to prepare for a job interview at The White Company
✨Showcase Your Product Knowledge
As a Product Specialist, having a wealth of product knowledge is crucial. Be prepared to discuss specific products and how they can enhance the customer experience. Familiarise yourself with the latest offerings and be ready to explain their benefits.
✨Demonstrate Your Customer Service Skills
This role emphasises exceptional personal customer service. During the interview, share examples of how you've gone above and beyond for customers in the past. Highlight your ability to build relationships and create brand loyalty.
✨Emphasise Your IT Proficiency
A basic knowledge of IT is advantageous for this position. Be ready to discuss your experience with technology, especially in relation to online sales and using digital tools to enhance customer interactions.
✨Align with PRIDE Values
The company values its employees' commitment to the PRIDE values. Research these values and think about how you can embody them in your responses. Share instances where you've demonstrated resourcefulness and creativity in your previous roles.
