People Advisor - London & South

Our Role

Forming an integral part of the People Partnership Team, this role will be responsible for providing generalist HR support and advice in all aspects of people management to The White Company London and South stores and business partners. The role will be responsible for building strong business relationships and driving ‘People Partnership’ across Retail, partnering with Area Managers in order to influence better people focussed business decisions. Whilst the role will primarily be focused on supporting our Retail stores, there will also be emphasis placed on developing a holistic business view and so there will also be advisory duties in supporting Head Office, and the Contact Centre colleagues from time to time. There will also be the opportunity to work within the wider People Team on specific projects and to take ownership of key business priorities.

What you’ll be doing

People Partnership

• Act as a first point of contact providing generalist HR support to Store Managers and Area Managers, advising on all elements of people management
• Build and maintain strong, effective working relationships with key stakeholders across the Retail estate through regular store visits
• Provide a swift and responsive HR service to managers and employees on a wide range of queries
• Building a strong relationship with all other People Advisors to ensure advice given is consistent across the team
• Support the Retail ‘People Plan’, aligned to delivering the department strategy
• Present relevant and timely updates to the Senior People Partnership Manager and to your key business partners
• Coach and train business partners to ensure they are equipped to manage their teams in the best possible way and in line with TWC values and culture
• Understand our brand and interpret it to run through every piece of people management material (including policies and procedures, internal messaging - ensuring they are relevant and appropriate)
• Create and maintain a partnership with the L&D, Talent Acquisition, Comms & Engagement and Pay & Reward teams to ensure that all people centric initiatives are joined up and considered

Insight

• Support the Senior People Partnership Manager in the creation of people analytics that tell a story and are aligned to the people strategy
• Based on the analytics, facilitate meaningful and impactful conversations with business partners to guide better business and people focused decisions
• To use relevant metrics and data to develop insight and support and influence People Team strategy and initiatives, and to influence management behaviour across the business
• Ensure all department trackers and reporting mechanisms are kept up to date

Employee Relations

• Provide support and advice on all Employee Relations cases within your designated area, including attending meetings to provide support and/or take notes where required
• Work closely with Store Managers and Area Managers to provide practical, solutions-focused advice on Employee Relations matters, including disciplinary and grievance procedures, while proactively identifying recurring themes and opportunities for wider organisational improvement
• Support Retail in all aspects of Talent management, including managing underperformance as well as identifying high performance
• Staying abreast of any changes to employment law, ensuring our policies, procedures and usual practice remain legally compliant
• Ensuring that our policies and procedures are interpreted fairly, reasonably and consistently by managers across all teams – and are fully aligned to the policies and procedures

Reward

• Work with business partners to guide and advise on all remuneration submissions, supporting on completion of relevant paperwork and advice
• Support annual reward processes such as pay review and bonus payments
• Support with salary benchmarking to ensure TWC salaries are in line with reward strategy and ideal market positioning

Organisation Design

• Supporting any proposed structural changes – working with the manager to build the proposal, working through the plan and supporting delivery of the change
• Support senior colleagues in organisational design projects whilst advising business partners on organisational design queries
• Support business partners with continuously evaluating ways of working across the business to ensure they are optimising the output of their team

What will make you brilliant at this role

• Proven experience operating at a People Advisory level
• A passion for our brand
• A desire to be part of a team working together to create a consistent approach to people management
• An honest, open and transparent way of working
• A desire to build strong and honest relationships with our people, at all levels
• A genuinely positive way of managing relationships with stakeholders, peers and all other members of the team – we value the ability to build long term partnerships
• A way of working which encourages all those around you to think collectively and share success
• Being great with systems – definitely Microsoft Office but it would be a definite advantage to have the ability to quickly grasp new and innovative solutions
• Always wanting to create something special and influence others to do the same

What we’ll offer you

At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.

• Discount - Up to 50% discount (dependent on contract type)
• Holiday - 23 days, increasing to 25 days with length of service
• Holiday Buy - Opportunity to buy up to an additional 5-day holiday
• 20% Bonus Potential - In addition to our competitive salaries, all our employees are entitled to join a discretionary bonus scheme (based on policy eligibility)
• Wagestream Money Management App - Access to Wagestream gives you power over your pay and supports financial wellbeing
• Continued Development - We offer structured support from our own in-house Learning and Development Hub
• Pension Scheme
• Life Assurance
• White City House (Soho House Group) Tenants Membership at a discounted rate, offering access to facilities in the House

Additional Benefits

• Fruit basket daily
• Tea and coffee provided
• Hybrid working pattern with WFH - option on Mondays and Fridays
• Social - Christmas party/social events throughout the year
• Seasonal Sample Sales
• Volunteer Day - with a charity of your choice
• Great Location - Close to transport links - over ground Shepherds Bush station /underground White City & Wood Lane stations. Westfield shopping centre with shops restaurants/bars/cinema and gym

Everyone is Welcome

At The White Company, we are committed to building an inclusive workplace where everyone feels respected, valued and empowered to grow and succeed. Through fair and equitable recruitment, investment in learning and inclusive leadership, and opportunities for our people to share feedback and shape their experience, we continue to strengthen a culture of belonging. As a female-founded business, we are proud to champion gender equality while broadening our focus across all aspects of equity, diversity and inclusion.

We support the wellbeing of our people through dedicated support initiatives, and through our partnership with The King’s Trust, we help young women overcome social and financial barriers, as well as providing employees the opportunity to give back through volunteering. Alongside this, we are committed to upholding human rights and fair working conditions across our wider business and supply chain

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