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For Companies At a Glance
- Tasks: Monitor operations and manage schedules to ensure top-notch service levels.
- Company: Leading retail company in Northampton with a focus on teamwork.
- Benefits: Exciting discounts, holiday options, and personal development opportunities.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Customer service experience and strong analytical skills required.
- Other info: Great chance for growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading retail company in Northampton seeks a Real Time Analyst to support operational teams by managing planning and schedules. Responsibilities include monitoring inbound volume and agent attendance while ensuring service levels are met.
Candidates should possess customer service experience, be well-versed in workforce management tools, and demonstrate strong analytical and communication skills.
The role offers a rewarding benefits package including discounts, holiday options, and opportunities for personal development.
Real-Time Analyst: WFM & Intraday Expert in Northampton employer: The White Company
Contact Detail:
The White Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real-Time Analyst: WFM & Intraday Expert in Northampton
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or through mutual connections. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on workforce management tools and real-time analytics. We want to show that we know our stuff and can hit the ground running!
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of interaction, let’s make sure we can articulate our thoughts clearly and confidently during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that we’re serious about joining the team.
We think you need these skills to ace Real-Time Analyst: WFM & Intraday Expert in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills in workforce management tools. We want to see how your background aligns with the role of a Real-Time Analyst!
Craft a Compelling Cover Letter: Use your cover letter to showcase your analytical and communication skills. Tell us why you're passionate about supporting operational teams and how you can help meet service levels.
Showcase Relevant Experience: If you've worked with planning and schedules before, make it known! We love seeing candidates who can demonstrate their ability to manage inbound volume and agent attendance effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at The White Company
✨Know Your Numbers
As a Real-Time Analyst, you'll need to be comfortable with data. Brush up on key metrics related to workforce management and service levels. Be ready to discuss how you've used data to make decisions in previous roles.
✨Showcase Your Tools
Familiarise yourself with the workforce management tools mentioned in the job description. If you’ve used similar software before, be prepared to share specific examples of how you leveraged these tools to improve scheduling or monitor performance.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. You might be asked to explain complex data insights, so think about how you can simplify your explanations for different audiences.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of past experiences where you had to manage unexpected changes in volume or attendance. Prepare to explain your thought process and the outcomes of your actions.
