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- Tasks: Lead supply chain operations, ensuring timely stock flow and collaboration across departments.
- Company: Join The White Company, a premium retail lifestyle brand with a focus on inclusivity.
- Benefits: Enjoy up to 50% discount, 25-28 days holiday, and a competitive salary with bonuses.
- Why this job: Make a real impact in logistics while driving continuous improvement and innovation.
- Qualifications: Significant experience in supply chain management and strong leadership skills required.
- Other info: Be part of a diverse team committed to sustainability and employee wellbeing.
The predicted salary is between 48000 - 72000 £ per year.
Overview
The Head of Logistics is responsible for leading all functions within the supply chain to ensure a cost effective, timely and constant flow of stock from suppliers to our customers worldwide, across direct, retail, wholesale and B2B channels. The role will collaborate across the wider business (including merchandising, digital, retail, finance, people team) to ensure the function performs and meets business needs.
The key deliverable for the first year is to manage the corrective action plan for the GXO 3PL DC operation in Northampton ready for Peak '26. This will involve being on site a minimum two days a week working in collaboration with the GXO team enabling and ensuring the action plan is managed weekly and reported on monthly to the TWC Operating Board.
Overall, the role involves managing day-to-day operations, supplier relationships, continuous improvement initiatives, and strategic planning while demonstrating strong leadership and communication skills. This position is a pivotal role within TWC and as such forms part of the business wide Senior Leadership Team (SLT) structure.
Responsibilities
- GXO 3PL DC operation, service and cost set KPIs
- Oversee the end-to-end daily operations, ensuring smooth execution, aligning with the trading plan
- Develop and manage operational plans for inbound and despatch customer channels
- Monitor and manage each contract to meet agreed Key Performance Indicators (KPIs), focusing on cost, service, and speed
- Coordinate and facilitate communication and collaboration with head office departments to ensure alignment and efficiency to trading plan requirements
- Deliver annual service KPIs and financial budget for Logistics (c. £30 million) across DC operations, internet carriers, freight, transport and consumables
- Hold overall contractual responsibility for all third-party relationships within the supply chain, build and maintain strong working relationships with all providers, including freight, transport & carrier management including import, exports, customs and duty
- Achieve industry-leading service KPIs, collaborating with Digital, Retail, and Customer teams to enhance customer experience across all channels
- Establish robust operational plans for the supply chain, incorporating contingencies to address potential challenges
- Lead the tender process for all supply chain contracts, ensuring fair and balanced evaluations based on a balanced scorecard of financial, commercial, technical, and sustainable credentials
Strategy
- Own the design and delivery of the supply chain strategy, identifying capacity, process and equipment constraints and identifying solutions for the next 5 years and beyond
- Optimize lead time from factory to DC – working with B&M and all sales channels and agreed partners to maximise the efficiencies of consolidation, freight costs and availability
- Compile long-term capacity plans to support the business plan growth
- Set the programme to drive continuous improvement in all areas of the operation
- Select and build positive working relationships with key service partners, to provide service in line with the customer promise and costs within an agreed framework
- Take full control of the Operations P&L, including capex proposals and requisitions
What Skills & Experience You'll Need
- Significant experience in a Head of Supply Chain & Logistics role, demonstrating change management capabilities
- Lead a team of five direct reports and their respective teams, fostering a can-do, inclusive culture
- Ideal experience within a similar premium retail lifestyle/fashion brand and demonstrable experience of managing a 3PL from an in-house position
- Proficient in warehouse management, including business processes, WMS, and efficiency management through KPIs in an outsourced environment
- Expertise in freight procurement across air, road, and sea, with the ability to track global prices and ensure freight forwarding price efficiency
- Experience managing domestic and international carriers, ensuring service delivery aligns with cost and service expectations. Familiarity with carrier software such as Sorted or Metapack
- Proficient in contract management, including tender contract structure, review processes, KPI management, and reporting
- Excellent interpersonal and communication skills
- Customer-oriented and collaborative team player
What we'll offer you
- Discount - Up to 50% discount and access to regular Sample Sales
- Holiday - 25 days rising to 28 with length of service
- Holiday Buy – opportunity to buy up to 5 days holiday
- Pension Scheme - enrolled in our Group Personal Pension schemes upon joining the business
- 30% Bonus - In addition to our competitive salaries, all our employees are entitled to join a discretionary bonus scheme (based on policy eligibility)
- Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing
- Continued Development – We offer structured support from our own in-house Learning and Development Hub
- Salary Sacrifice scheme for Electric vehicles (dependent on grade and meeting policy eligibility)
- Private Healthcare with additional Babylon Digital Healthcare (based on contract duration)
- Life Assurance
- Company Car Allowance
- Additional Benefits
- Fruit basket daily
- Tea and coffee provided
- Working from Home - option to work from home on Mondays and Fridays
- Social - Christmas party/social events throughout the year
- Seasonal Sample Sales
- Volunteer Day - with a charity of your choice
Equality Diversity and Inclusion
At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities. We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong. We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process. We'd love you to join us on our journey.
Sustainability
Our Sustainability statement of commitment: We are committed to building a sustainable legacy that will enable a brighter future for people and our planet. We believe this should be reflected in everything we do.
Head of Supply Chain & Logistics in Northampton employer: The White Company
Contact Detail:
The White Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Supply Chain & Logistics in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the supply chain and logistics field. Attend industry events or webinars, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its supply chain operations. Understand their challenges and think of solutions you could bring to the table. This shows you're not just interested in the role but are ready to make an impact from day one.
✨Tip Number 3
Practice your leadership stories! As a Head of Supply Chain & Logistics, you'll need to demonstrate your ability to lead teams and manage complex operations. Prepare examples that highlight your achievements and how you've driven change in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Head of Supply Chain & Logistics in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Supply Chain & Logistics role. Highlight your relevant experience in supply chain management, logistics, and team leadership. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your achievements in logistics and how you can contribute to our goals at The White Company.
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to highlight your leadership experience. Talk about how you've fostered a positive culture and driven continuous improvement in previous roles. We love a can-do attitude!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you're keen on joining our team at The White Company!
How to prepare for a job interview at The White Company
✨Know Your Supply Chain Inside Out
Before the interview, make sure you have a solid understanding of supply chain management principles, especially in a retail context. Brush up on your knowledge of KPIs, logistics operations, and 3PL management. This will help you speak confidently about how you can lead and improve their supply chain.
✨Showcase Your Leadership Skills
As a Head of Supply Chain & Logistics, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on fostering an inclusive culture and driving change. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as managing supplier relationships or improving operational efficiency. Think through potential scenarios related to the role and prepare structured responses that highlight your problem-solving skills and strategic thinking.
✨Align with Their Values
Research The White Company's commitment to sustainability and diversity. Be prepared to discuss how your values align with theirs and how you can contribute to their mission. Showing that you understand and appreciate their culture can set you apart from other candidates.
