Network Infrastructure Analyst in Northampton

Our Story

From its inception in 1994, Chrissie Ruckers vision was to build a company that specialised in stylish, white, designer-quality items for the home that were not only exceptional quality, but also outstanding value for money. In addition to this devotion to simplicity, it was imperative the customer was put at the heart of everything and provided with a second-to-none shopping experience - and so The White Company was born. Today, the company that began as a 12-page mail-order brochure has become one of the UKs fast-growing multi-channel retailers and a leading lifestyle brand with 75 stores across the UK and impressive global growth.

Our Role

This role will ensure that all The White Companys internally & externally hosted infrastructure is maintained to a very high standard. The successful candidate will manage and maintain all infrastructure that supports the operational running of all channels (Website, Stores, Contact Centre), along with the distribution centre and head office by working closely with internal teams & external network and cloud suppliers.

What youll be doing

• Provide on-going infrastructure support for technical configuration of hardware, software and/or services implemented.
• Assist with the realization and adoption of TWCs cloud first approach with a specific focus on Azure (IaaS, PaaS, SaaS, or cloud native services).
• Assist with the implementation of security technologies (deskside, network, servers).
• Draft, publish, and/or review various network and system documentation, including architecture, installation, operations, and user guides.
• Participate as subject matter expert (SME) to internal and external entities on projects and provide work plan estimates.
• Support the design and implementations of new network solutions to integrate with new and existing internal and external network environments.
• Ensure all system related changes follow TWC Change management process.
• Act as an escalation and mentor point for 2nd line team for infrastructure related questions.
• On a rotational schedule the individual would provide call support after hours and on weekends. During that time the individual would be expected to respond and react on high priority services issues.
• The individual would also be expected to work outside regular business hours in support of implementing changes into the environment as per our change management schedules.
• Provide support for multiple sites, the individual would to attend various TWC offices and stores as and when the requirement arises.

What will make you brilliant at this role

• Strong communicator with a confident and engaging approach.
• Passionate, driven, and always ready to take on new challenges.
• Meticulous attention to detail, ensuring accuracy in everything you do.
• Thrives in fast-paced environments and stays focused under pressure.
• Proactive and self-motivated, always looking for ways to improve.
• Highly organised with exceptional time management skills to meet deadlines seamlessly.

The skills and experience youll need

• Extensive knowledge of Microsoft Server Operating Systems from 2016 onwards.
• Extensive knowledge of Active Directory, DNS, DHCP, Group Policy.
• Experience of centralized management and deployment tools (Intune, SCCM, JAMF).
• Extensive knowledge of networking topologies, routing, switching, firewalls, protocols, LANWAN, ExpressRoute, Direct Connect, MPLS, SD WAN.
• Extensive knowledge of the Office 365 suite.
• Knowledge of email security solutions (Mimecast, Exchange Online Protection).
• Experience of Azure security technologies (Security Centre, Sentinel, Conditional Access).
• Experience of scripting languages (PowerShell).
• Previous experience working with a 3rd party hosting company and 3rd party management.
• Knowledge of IS27001, PCI/GDPR considerations is an advantage.
• Relevant Industry Qualification are desirable CCNACCIE, MCSA, MCSE and Azure based certifications.
• Experience of managing Azure/AWS cloud infrastructure (such as DevOps, Terraform, IaC) would be advantageous.
• Willingness to study and attain professional qualifications in new and relevant technology subjects.

What we offer you

• Discount - Up to 50% discount.
• Holiday - 25 days rising to 28 with length of service.
• Holiday Buy - an opportunity to buy up to an additional 5 days holiday (pro-rata contract duration).
• 10% Bonus - In addition to our competitive salaries, all our employees are entitled to join a discretionary bonus scheme (based on policy eligibility).
• Perkplace Benefits Platform - offering a variety of discounts across well-being and lifestyle.
• Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing.
• Continued Development - We offer structured support from our own in-house Learning and Development Hub.
• Pension Scheme.
• Life Assurance.
• Additional Benefits (Head Office roles only) - Fruit basket daily, Tea and coffee provided.
• Hybrid working - option to work from home on Mondays and Fridays.
• Flexi working approach - office working hours 9-5.30 pm, finish at 5pm on a Friday. Core hours 10-4pm to support ad hoc flexible days as agreed by Manager.
• Social - Christmas party/social events throughout the year.
• Seasonal Sample Sales.
• Volunteer Day - with a charity of your choice.

Our Equality Diversity and Inclusion statement of commitment

At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities. We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong. We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process. We’d love you to join us on our journey.

Our Sustainability statement of commitment

We are committed to building a sustainable legacy that will enable a brighter future for people and our planet. We believe this should be reflected in everything we do.