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- Tasks: Lead a passionate team to deliver exceptional customer service and drive sales.
- Company: Join The White Company, known for its inclusive culture and commitment to sustainability.
- Benefits: Enjoy 50% product discount, generous holiday, and a bonus scheme.
- Why this job: Make a real impact by enhancing customer experiences and developing your leadership skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Be part of a vibrant team with social events and career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
You will be a passionate individual, dedicated to supervising the team to provide each customer with an exceptional level of service by identifying and satisfying their needs, thus ensuring that the store meets its sales targets and develops customer loyalty. You will also support the management team to maximise profit whilst maintaining the brand image.
You will naturally bring our PRIDE values to life, leading everyone in the team to bring their best every day and be the first port of call in the absence of higher store management.
What you’ll be doing:
- Supervise the team to optimise the customer experience as part of TWC multi-channel strategy.
- Supervise the training, development and motivation of staff in order to achieve highest possible levels of customer service and performance.
- Ensure that the team is dealing with all customer queries and complaints in a timely and efficient manner.
- Awareness and supervision of the store presentation – including cleanliness, visual display and merchandising - so it is reflective of the brand.
- Ensure all administrative procedures are performed, including till transactions, cashing up, staff discount purchases etc.
- Responsibility for holding keys to the store, opening and closing the store, completing relevant checklists and cash handling.
- Driving sales on the shop floor in the absence of senior management – optimising sales and customer service at all times.
What we offer you:
- 50% discount on our products.
- 23 days holiday rising to 25 during service.
- A Volunteer Day with a charity of your choice.
- In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually.
- Perkplace Benefits Platform – offering a variety of discounts across wellbeing and lifestyle.
- Automatic enrolment into the Group Personal Pension scheme.
- Following successful probationary completion, you’ll be covered by our life assurance plan.
- Social - Christmas party/social events throughout the year.
Equality Diversity and Inclusion statement of commitment:
At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities. We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong. We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.
We'd love you to join us on our journey.
Sustainability statement of commitment:
We are committed to building a sustainable legacy that will enable a brighter future for people and our planet. We believe this should be reflected in everything we do.
Supervisor in London employer: The White Company
Contact Detail:
The White Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with customers. This will help you align your answers with their values and show that you're a great fit for the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience can help you supervise the team and enhance customer service, just like they want.
✨Tip Number 3
Dress to impress! Make sure you look the part when you walk into the interview. A smart appearance shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Supervisor in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how dedicated you are to providing exceptional experiences and how you can lead a team to do the same.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the Supervisor role. Highlight your previous supervisory experience and how it aligns with our PRIDE values.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and relevant experiences stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The White Company
✨Know the PRIDE Values
Before your interview, make sure you understand the company's PRIDE values. These are crucial for a Supervisor role, as you'll need to embody and promote them within your team. Think of examples from your past experiences where you've demonstrated these values.
✨Showcase Your Leadership Skills
Prepare to discuss your leadership style and how you've motivated teams in previous roles. Be ready with specific examples of how you've handled customer complaints or improved team performance. This will show that you're capable of supervising effectively.
✨Understand Customer Experience
Familiarise yourself with the multi-channel strategy mentioned in the job description. Think about how you can optimise the customer experience in-store and be prepared to share your ideas during the interview. This shows that you're proactive and customer-focused.
✨Be Ready for Situational Questions
Expect questions that ask how you'd handle specific situations, like dealing with a difficult customer or managing a team member's performance. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain brand standards.
