At a Glance
- Tasks: Lead a team to deliver amazing customer experiences and support daily operations.
- Company: Join The White Company, known for its inclusive culture and commitment to excellence.
- Benefits: Enjoy 50% off products, generous holiday, and a fun social environment.
- Other info: Be part of a diverse team that values your unique contributions.
- Why this job: Develop your leadership skills while making a real impact on customer satisfaction.
- Qualifications: Experience in retail or service roles, with a passion for helping others succeed.
The predicted salary is between 12 - 15 £ per hour.
Our Role
As a Supervisor, you provide visible leadership on the shop floor, supporting the team to deliver excellent customer experiences and strong day-to-day performance. You act as a key link between the team and management, helping translate priorities into action. This role represents progression from delivering results yourself to supporting others to perform consistently, building confidence in people leadership and decision-making.
What you'll be doing
- Customer and Brand Experience
- Lead by example in delivering warm, personal, and brand-led customer experiences.
- Support colleagues to build confidence in customer conversations, make product recommendations and drive conversion.
- Use customer feedback and observation to spot risks to service and act quickly.
- Help encourage data capture and relationship‑building as part of everyday service.
- Handle customer queries with empathy and professionalism, escalating where appropriate.
- Use your presence on the floor to maintain service standards and ensure customers feel welcomed, supported, and valued.
- Champion brand values on the shop floor, creating an environment where inclusivity, care, and pride in presentation are evident in every interaction.
- People and Culture: Supporting the Team
- Guide and support team members during shifts, setting clear expectations and priorities.
- Provide in‑the‑moment coaching and feedback to build confidence and capability.
- Support onboarding and training of new starters, reinforcing brand and service standards.
- Contribute to a positive training culture by sharing knowledge and best practice.
- Celebrate successes, identify development opportunities, and help cultivate a positive, inclusive team culture.
- Act as a trusted point of support between the team and management, stepping up when required.
- Act as a calm, reliable presence during busy or pressured trading periods.
- Operational and Commercial Excellence: Improving Performance
- Support daily trading priorities, floor coverage, and task completion.
- Review basic sales KPIs such as conversion, ATV, and UPT, and use observations as part of daily routines, helping the team focus on what matters most.
- Support promotions, Visual Focus actions, and replenishment activity.
- Maintain high standards of housekeeping, visual presentation, and operational compliance.
- Balance completing operational tasks with maintaining excellent service on the shop floor.
- Escalate issues, risks, or opportunities clearly to store management.
- Support management by sharing customer insights and contributing to store action plans.
- Champion the digital experience in store, using technology to deliver seamless, multi‑channel service.
About You
- Proven experience in retail or a service‑led environment, with exposure to supporting or guiding others.
- Passionate about people, with the ability to inspire through warmth, communication, and example.
- Confident and proactive, with a solution‑focused approach to challenges.
- Well organised, efficient, and attentive to detail.
- Motivated to develop leadership and commercial skills.
What we offer you
- 50% discount on our products
- 23 days holiday rising to 25 during service
- A Volunteer Day with a charity of your choice
- In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually
- Perkplace Benefits Platform – offering a variety of discounts across wellbeing and lifestyle
- Automatic enrolment into the Group Personal Pension scheme
- Following successful probationary completion, you'll be covered by our life assurance plan
- Social - Christmas party/social events throughout the year
Our Equality Diversity and Inclusion statement of commitment
At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities. We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong. We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process. We'd love you to join us on our journey.
Our Sustainability statement of commitment
We are committed to building a sustainable legacy that will enable a brighter future for people and our planet. We believe this should be reflected in everything we do.
Part Time Supervisor in Leeds employer: The White Company
At The White Company, we pride ourselves on fostering a supportive and inclusive work environment where employees are empowered to grow and develop their leadership skills. With competitive salaries, generous benefits including a 50% product discount and additional holiday days, we ensure our team feels valued and appreciated. Join us in creating exceptional customer experiences while being part of a culture that celebrates diversity and encourages personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Supervisor in Leeds
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you align your answers with their brand ethos.
✨Tip Number 2
Practice your people skills! As a Supervisor, you'll need to lead by example. Role-play common customer scenarios with friends or family to build your confidence in handling queries and providing feedback.
✨Tip Number 3
Prepare some questions for your interview that show you're interested in team dynamics and leadership. Ask about how they support staff development or handle busy periods. This shows you're ready to step up and support the team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of our team at The White Company.
We think you need these skills to ace Part Time Supervisor in Leeds
Some tips for your application 🫡
Show Your Passion for People:When writing your application, let your love for helping others shine through. Share examples of how you've inspired or supported your team in the past, as this aligns perfectly with our focus on people and culture.
Be Specific About Your Experience:We want to know about your retail or service experience! Highlight specific roles where you’ve guided others or led a team, and don’t forget to mention any achievements that demonstrate your ability to drive performance.
Emphasise Your Leadership Style:As a Supervisor, you'll be leading by example. In your application, describe your leadership style and how you create an inclusive environment. We love seeing candidates who can balance operational tasks while maintaining excellent service.
Apply Through Our Website:Make sure to submit your application through our website! It’s the best way for us to receive your details and get you into the process. Plus, it shows you’re keen to join our team at The White Company!
How to prepare for a job interview at The White Company
✨Know the Brand Inside Out
Before your interview, make sure you understand The White Company's brand values and customer experience philosophy. Familiarise yourself with their products and how they position themselves in the market. This will help you demonstrate your passion for the brand and show that you're ready to lead by example.
✨Showcase Your People Skills
As a Part Time Supervisor, you'll be guiding and supporting your team. Prepare examples of how you've successfully coached or mentored others in previous roles. Highlight your ability to inspire confidence and create a positive team culture, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you've faced challenges in a retail environment and how you resolved them. Be ready to discuss how you can maintain service standards during busy periods and how you would handle customer queries with empathy and professionalism.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
