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- Tasks: Supervise a passionate team to deliver exceptional customer service and drive sales.
- Company: Join The White Company, a brand committed to inclusivity and sustainability.
- Benefits: Enjoy 50% product discount, 23 days holiday, and a fun social calendar.
- Why this job: Be a key player in a new store opening and make a real impact.
- Qualifications: Leadership skills and a passion for customer service are essential.
- Other info: Great career growth opportunities in a dynamic and supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
Join us in our NEW STORE, opening in Horsham in February 2026, on a 20-hour contract. You will be a passionate individual, dedicated to supervising the team to provide each customer with an exceptional level of service by identifying and satisfying their needs, thus ensuring that the store meets its sales targets and develops customer loyalty. You will also support the management team to maximise profit whilst maintaining the brand image. You will naturally bring our PRIDE values to life, leading everyone in the team to bring their best every day and be the first port of call in the absence of higher store management.
What you'll be doing:
- Supervise the team to optimise the customer experience as part of TWC multi‑channel strategy.
- Supervise the training, development and motivation of staff in order to achieve highest possible levels of customer service and performance.
- Ensure that the team is dealing with all customer queries and complaints in a timely and efficient manner.
- Awareness and supervision of the store presentation – including cleanliness, visual display and merchandising – so it is reflective of the brand.
- Ensure all administrative procedures are performed, including till transactions, cashing up, staff discount purchases etc.
- Responsibility for holding keys to the store, opening and closing the store, completing relevant checklists and cash handling.
- Driving sales on the shop floor in the absence of senior management – optimising sales and customer service at all times.
What we offer you:
- 50% discount on our products.
- 23 days holiday rising to 25 during service.
- A Volunteer Day with a charity of your choice.
- In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually.
- Perkplace Benefits Platform – offering a variety of discounts across wellbeing and lifestyle.
- Automatic enrolment into the Group Personal Pension scheme.
- Following successful probationary completion, you’ll be covered by our life assurance plan.
- Social – Christmas party/social events throughout the year.
Our Equality, Diversity and Inclusion statement of commitment:
At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities. We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contributions are valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong. We are committed to an active Equality, Diversity and Inclusion Policy, which starts with our recruitment and selection process. We’d love you to join us on our journey.
Our Sustainability statement of commitment:
We are committed to building a sustainable legacy that will enable a brighter future for people and our planet. We believe this should be reflected in everything we do.
Supervisor in Horsham employer: The White Company
Contact Detail:
The White Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Horsham
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with customers and what values they promote. This will help you align your answers with their PRIDE values during the chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your experience in supervising teams and delivering exceptional customer service, as these are key for the Supervisor role.
✨Tip Number 3
Dress to impress! Make sure you look the part when you go for your interview. A smart appearance shows that you take the opportunity seriously and understand the importance of brand image.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. Mention something specific from your conversation to remind them of your enthusiasm for the role and the team.
We think you need these skills to ace Supervisor in Horsham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how dedicated you are to providing exceptional customer service and leading a team. Share any relevant experiences that highlight your passion.
Tailor Your Application: Make sure to customise your application to reflect the job description. Use keywords from the listing, like 'supervise', 'customer experience', and 'team motivation'. This shows us you understand what we’re looking for and how you fit into our vision.
Highlight Your Leadership Skills: As a Supervisor, you'll be leading a team, so don’t forget to showcase your leadership abilities in your application. Share examples of how you've motivated others or handled challenges in previous roles. We love to see how you can bring our PRIDE values to life!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at The White Company
✨Know the Brand Inside Out
Before your interview, make sure you research The White Company thoroughly. Understand their PRIDE values and how they translate into customer service. This will help you demonstrate your alignment with their brand ethos during the interview.
✨Showcase Your Supervisory Skills
Be prepared to discuss your experience in supervising teams. Think of specific examples where you've motivated staff or resolved customer complaints effectively. Highlighting these experiences will show that you're ready to step up in the absence of senior management.
✨Prepare for Customer Scenarios
Anticipate questions about handling customer queries and complaints. Prepare a few scenarios where you successfully dealt with difficult customers or improved the customer experience. This will showcase your problem-solving skills and commitment to exceptional service.
✨Dress the Part
Since you'll be representing the brand, dress smartly and in line with The White Company's aesthetic. This not only shows respect for the company but also gives a glimpse of how you would present yourself on the shop floor.
