At a Glance
- Tasks: Deliver exceptional customer service and create memorable shopping experiences.
- Company: Join one of the UK's fastest-growing multi-channel retailers.
- Benefits: Enjoy 50% off products, generous holiday, and a Volunteer Day.
- Other info: Embrace a diverse and inclusive workplace with great career growth.
- Why this job: Be part of a team that values passion and dedication to customers.
- Qualifications: Retail sales or customer service experience is a plus.
The predicted salary is between 24000 - 36000 £ per year.
With a strong retail sales or customer service background, you will often be the first point of contact for our customers and will be responsible for providing them with a superb shopping experience, surpassing their expectations at every opportunity. We work with PRIDE; our company values every day.
You will assist customers, resourcefully identifying their needs and answering product-related questions whilst, at the same time, optimising sales and encouraging customer loyalty. You will be passionate and dedicated to go the extra mile for our customers and our team, and willing to take on multiple tasks. If you share our obsession with providing our customers with a fantastic shopping experience, we would like to hear from you! This is a superb opportunity to join one of the UK's fastest-growing multi-channel retailers.
Responsibilities- Provide excellent customer service and surpass customer expectations at every opportunity.
- Identify customer needs and answer product related questions.
- Be able to respond to queries on product's price, features and benefits.
- Ensure that all customers' mail orders are completed efficiently and on time.
- Take every opportunity to capture customer data in order to expand TWC database and encourage customer loyalty.
- 50% discount on our products.
- 20 days holiday rising to 25 during service.
- A Volunteer Day with a charity of your choice.
- In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually.
- Perk Place Benefits Platform - offering a variety of discounts across wellbeing and lifestyle.
- Automatic enrolment into the Group Personal Pension scheme.
- Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing.
- Following successful probationary completion, you'll be covered by our life assurance plan.
- Social - Christmas party/social events throughout the year.
At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.
Equality, Diversity and Inclusion StatementAt The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities. We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong. We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process. We'd love you to join us on our journey.
Sustainability StatementWe are committed to building a sustainable legacy that will enable a brighter future for people and our planet. We believe this should be reflected in everything we do.
Sales Advisors in Horsham employer: The White Company
Contact Detail:
The White Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisors in Horsham
✨Tip Number 1
Get to know the company inside out! Research The White Company’s values, products, and customer service approach. This way, when you chat with us, you can show off your knowledge and passion for providing that superb shopping experience we’re all about.
✨Tip Number 2
Practice your people skills! Since you’ll be the first point of contact for customers, role-play different scenarios with friends or family. This will help you feel more confident in identifying customer needs and answering their questions on the spot.
✨Tip Number 3
Don’t forget to showcase your enthusiasm! When you meet us, let your passion for retail and customer service shine through. Share examples of how you’ve gone the extra mile in previous roles – we love hearing about that!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at The White Company. We can’t wait to hear from you!
We think you need these skills to ace Sales Advisors in Horsham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how dedicated you are to providing a fantastic shopping experience and going the extra mile for our customers.
Tailor Your Experience: Make sure to highlight your retail sales or customer service background in your application. We’re looking for specific examples of how you've identified customer needs and exceeded their expectations in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and focus on what makes you a great fit for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with The White Company!
How to prepare for a job interview at The White Company
✨Know the Company Values
Before your interview, take some time to understand The White Company's values, especially their commitment to PRIDE. Be ready to discuss how you embody these values in your previous roles, particularly in customer service and sales.
✨Prepare for Customer Scenarios
Think of specific examples from your past experiences where you went above and beyond for a customer. Prepare to share these stories during the interview, as they will demonstrate your dedication to providing an exceptional shopping experience.
✨Familiarise Yourself with Products
Make sure you know the products offered by The White Company. Research their features, benefits, and pricing. This knowledge will help you answer product-related questions confidently and show your enthusiasm for the role.
✨Show Your Passion for Customer Service
During the interview, express your passion for customer service and your desire to create loyal customers. Share your thoughts on what makes a great shopping experience and how you can contribute to that at The White Company.