Assistant Store Manager in Oxford

From its inception in 1994, Chrissie Ruckers vision was to build a company that specialised in stylish, white, designer-quality items for the home that were not only exceptional quality, but also outstanding value for money. In addition to this devotion to simplicity, it was imperative the customer was put at the heart of everything and provided with a second-to-none shopping experience - and so The White Company was born. Today, the company that began as a 12-page mail-order brochure has become one of the UKs fast-growing multi-channel retailers and a leading lifestyle brand with 72 stores across the UK and a highly successful online business.

As an Assistant Store Manager, you will play a key role in supporting the Store Manager and assuming responsibility for your store as required.

What you'll be doing:

• Maximise contribution by helping to achieve budget sales and controlling costs.
• Assist Store Manager in managing store costs without jeopardising store objectives.
• Assist with training, development and motivation of staff in order to achieve highest possible levels of customer service and performance.
• Manage the customer experience as part of the TWC multi-channel strategy.
• Manage customer queries and complaints in a timely and efficient manner.
• Ensure that customer service standards are adhered to and business opportunities are maximised.
• Manage the store presentation including cleanliness, visual display and merchandising so it is reflective of the brand.
• Maintain open communication up and down within the store, across to other departments and ultimately the customer.
• Responsible for adherence within the store of all company policies and procedures, as per the policies and procedures manual.
• Responsible within the store for health and safety compliance.

The skills & experience that you'll need:

• Supervisory experience
• Exposure to your current store's KPIs and objectives with an understanding of how they are performing
• Retail or service industry experience
• People management
• Communication
• Interpersonal
• Self-motivated
• Commercial awareness
• Problem solving

At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities. We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong. We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.

PRIDE in everything we do:

• Passionate - We look for team members who are passionate about their expertise or role, who bring the best of themselves to work and have fun with it. We need people who are passionate about offering impeccable service to customers and colleagues.
• Resourceful - We love hearing from people who use their initiative to solve problems or make processes more efficient. We value people who use their industry knowledge to support the success of the team, and those who care about sustainability.
• Imagination - The best people at The White Company bring creative ideas and offer solutions to problems. We encourage everyone, no matter how junior, to share their ideas and have a voice.
• Dedication - We look for people who want to go above and beyond for their team and the business. We love seeing evidence of drive from people who are dedicated to being the best in their field of expertise.
• Everyone - We all want The White Company to do well and we do that through a One Team, inclusive approach. We need team members who are supportive, respectful people who share ideas and support team wellbeing.