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For Companies At a Glance
- Tasks: Lead CRM strategies to boost customer engagement and revenue across multiple regions.
- Company: Join The White Company, a stylish lifestyle brand with a commitment to quality and customer experience.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: This role is pivotal for shaping customer relationships and driving business success.
- Qualifications: Proven experience in CRM management and strong analytical skills are essential.
- Other info: This is a fixed-term maternity cover position with significant impact on the marketing team.
The predicted salary is between 43200 - 72000 £ per year.
Our Story From its inception in 1994, Chrissie Ruckers vision was to build a company that specialised in stylish, white, designer-quality items for the home that were not only exceptional quality, but also outstanding value for money. In addition to this devotion to simplicity, it was imperative the customer was put at the heart of everything, and provided with a second-to-none shopping experience – and so The White Company was born. Today, the company that began as a 12-page mail-order brochure has become one of the UKs fast-growing multi-channel retailers and a leading lifestyle brand with over 72 stores across the UK and impressive global growth. Our Role This is a fixed term maternity cover role. The Senior CRM Manager role sits at the heart of the marketing team managing our CRM activity across the UK, EU, ROW & US. There are clear objectives to drive forward customer revenues and incrementality which is a priority measure for the Operating Board. All elements of the role require managing relationships with senior stakeholders as well as excellent commercial acumen and analytical skills. This is a career defining role and a key business hire. Whilst traditional email & brochure activity have …
Senior CRM Manager - FTC employer: The White Company Careers
Contact Detail:
The White Company Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CRM Manager - FTC
✨Tip Number 1
Familiarize yourself with The White Company's brand values and customer experience philosophy. Understanding their commitment to quality and customer-centricity will help you align your approach during interviews.
✨Tip Number 2
Highlight your experience in managing CRM activities across multiple regions, especially if you have worked with UK, EU, ROW, or US markets. Be prepared to discuss specific strategies you've implemented that drove customer engagement and revenue.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've used data to inform CRM strategies. Being able to demonstrate a results-driven mindset will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees of The White Company on platforms like LinkedIn. Gaining insights from insiders can provide you with valuable information about the company culture and expectations for the Senior CRM Manager role.
We think you need these skills to ace Senior CRM Manager - FTC
Some tips for your application 🫡
Understand the Company: Familiarize yourself with The White Company's mission and values. Highlight how your experience aligns with their commitment to exceptional quality and customer-centric service.
Tailor Your CV: Customize your CV to emphasize relevant experience in CRM management, particularly in multi-channel retail environments. Showcase your analytical skills and any successful campaigns you've led.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your passion for enhancing customer experiences. Mention specific strategies you would implement to drive customer revenues.
Highlight Stakeholder Management Experience: In your application, provide examples of how you've successfully managed relationships with senior stakeholders. This is crucial for the role, so make sure to illustrate your commercial acumen.
How to prepare for a job interview at The White Company Careers
✨Understand the Company’s Vision
Familiarize yourself with The White Company's history and values. Be prepared to discuss how your experience aligns with their commitment to exceptional quality and customer-centric service.
✨Showcase Your CRM Expertise
Highlight your previous experience in managing CRM activities, especially in multi-channel environments. Be ready to provide specific examples of how you've driven customer revenues and incrementality in past roles.
✨Prepare for Stakeholder Management Questions
Since the role involves managing relationships with senior stakeholders, think of examples where you successfully navigated complex stakeholder dynamics. Demonstrating strong communication and relationship-building skills will be key.
✨Demonstrate Analytical Skills
Be prepared to discuss your analytical approach to CRM strategies. Share instances where your data-driven decisions led to significant improvements in customer engagement or revenue growth.
