At a Glance
- Tasks: Support the Senior E-Commerce Manager in optimising online content and merchandising.
- Company: Join The Whisky Exchange, a leading retailer in luxury spirits.
- Benefits: Enjoy staff discounts, product education, flexible work, and 25 days holiday.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Gain hands-on experience in a dynamic digital retail environment with global reach.
- Qualifications: Interest in e-commerce and strong attention to detail required.
The predicted salary is between 34650 - 42350 £ per year.
The opportunity
We are looking for an ambitious, detail-oriented E-Commerce Executive to join our growing online team on a 6-month fixed-term contract. You will support the Senior E-Commerce Manager in maintaining, updating and optimising content and merchandising across thewhiskyexchange.com, working with Buying, Creative, CRM, Digital Marketing and Tech. You will help deliver product launches, homepage updates and promotional campaigns through our peak trading periods, with a strong focus on accuracy, brand quality and commercial impact.
Your main areas of responsibility will be:
- Homepage and landing pages (Scotch, Whisky, Spirits and Liqueurs, Of the Months)
- Customer experience to drive conversion, across the end-to-end onsite journey
- Updating the Digital Customer Journey Calendar, with banner onsite placement and performance
- Checking the BI (brand investment) for digital homepage banners and category page banners, including pinning SKUs on category pages, brand pages and merchandising
- Analysing product performance to drive conversion: best sellers, brand best sellers and inventory
- Ad hoc support with trading activations, such as flash sales and free delivery
What you will do
- Upload onsite content for new products and offers, ensuring copy, imagery, pricing and tags are accurate and brand-aligned
- Load and QA promotional SKUs and campaign pages, including flash sales and phased go-lives, to agreed timelines
- Update homepage banners, promotional assets and product listing pages, and raise and track Jira tickets
- Run regular spot checks to keep data accurate and consistent across the site
Merchandising and site experience
- Support updates to categories, filters, recommendations, on-site search and SKU pinning (Constructor)
- Monitor bestsellers and category performance to spot merchandising improvements
- Carry out QA testing and content previews ahead of campaign launches
Reporting and insights
- Track traffic, conversion rate, bounce rate and banner performance (training provided on GA4, Contentsquare and similar tools)
- Maintain content and campaign calendars and support campaign performance tracking and test read-outs
Collaboration
- Gather assets and product data from internal teams for upcoming launches
- Support seasonal and promotional campaigns, including Black Friday and Christmas
- Contribute ideas to improve product content, site usability and the customer journey
What you will gain
- Hands-on experience in a leading digital retail team in the luxury drinks sector
- Exposure to CRM, Buying, Creative and Tech
- Training on CMS platforms, merchandising and content planning
- Work on live campaigns and launches reaching global audiences
- Mentoring and development support from an experienced e-commerce leader
Your blend of talent
- Experience in, or a strong interest in, e-commerce, digital marketing, merchandising or online customer experience
- Organised, proactive and detail-focused, able to spot inconsistencies and missing data
- Comfortable working to deadlines in a busy trading environment
- Good Excel or Google Sheets skills and confidence with digital tools
- Curiosity about the drinks industry and a willingness to learn
About us
The Whisky Exchange is a world-leading specialist retailer for whisky and fine and rare spirits. We have three shops in central London, a range of flagship shows and events, and an award-winning curated selection of Old & Rare, own-label and exclusive whiskies and spirits. We have an on-trade team supplying the best bars, restaurants, hotels and luxury retailers in the UK (The Whisky Exchange Trade), and a specialist auction platform (Whisky.Auction). Together as One Team we serve a global community of whisky drinkers, fuelled by an enthusiasm for discovering and collecting.
The way we perform
At The Whisky Exchange, how we achieve results is just as important as what we achieve. We're looking for people who share our ways of working. We collaborate. We deliver results efficiently. We grow diverse teams. We are consumer and customer centric. We foster a growth mindset. We drive engagement.
Benefits of joining The Whisky Exchange
- Fun Stuff: Staff Discount at The Whisky Exchange | Tastings | Product Education | Access to Events | Cycle to Work Scheme | High Street Discounts
- Serious Stuff: EAP | Great Parental Leave Policies | Life Cover | Private Medical Insurance | Enhanced Employer Pension Contribution
- Feel Good Stuff: S&R Initiatives | Personal Day | Career Development | Employee Networks | Flexi Work | 25 Days Holiday (plus Bank Holidays)
We're committed to inclusion and diversity. We are committed to creating an inclusive workplace where everyone can thrive. We welcome applications from all backgrounds and experiences. Selection decisions are based on skills, experience and potential. If you require any adjustments during the recruitment process, please let us know and we'll be happy to support you.
E-Commerce Executive (Fixed Term) employer: The Whisky Exchange
The Whisky Exchange is an exceptional employer, offering a dynamic work environment in Park Royal where innovation and collaboration thrive. With a strong focus on employee growth, you will have the opportunity to lead a talented team while shaping a diverse spirits portfolio, all within a culture that values sustainability and compliance. Join us to be part of a passionate team dedicated to excellence in the spirits industry.
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce Executive (Fixed Term)
✨Get to Know the E-commerce Scene
Dive into online communities where e-commerce enthusiasts hang out, like e-commerce Facebook groups or Reddit forums. You'll get the scoop on job openings and trends that are crucial for landing temporary roles.
✨Attend E-commerce Events and Job Fairs
Keep an eye out for local e-commerce networking events and job fairs. These are golden opportunities to meet hiring managers in person, and you can really showcase your enthusiasm and skills face-to-face.
✨Leverage Seasonal Opportunities
With temporary roles, there's a lot of seasonal hiring in e-commerce, especially around Black Friday and Christmas. Make sure you're applying during these peak times and check if The Whisky Exchange is gearing up for the holiday rush.
✨Get Your Hands Dirty on Platforms
Familiarise yourself with popular e-commerce platforms like Shopify or WooCommerce and maybe even create a little project of your own. Showing practical knowledge will impress potential employers like The Whisky Exchange and demonstrate your commitment to the field.
We think you need these skills to ace E-Commerce Executive (Fixed Term)
Some tips for your application 🫡
Show Off Your E-commerce Savvy:For a role in e-commerce like E-Commerce Executive (Fixed Term) at The Whisky Exchange, really highlight any experience you have with online retail platforms. Have you worked with Shopify, WooCommerce, or Amazon? Mention these specifics in your CV to show you understand the landscape and the tools of the trade.
Data Skills are a Winner:E-commerce thrives on data. If you've got experience analysing customer behaviour or tracking sales metrics, make sure to weave that into your application. Include any relevant certifications or courses that show your skills in data analysis – this could set you apart!
Catch Their Attention in Your Cover Letter:Since this is a temporary role, your motivation is key. Use your cover letter to convey your enthusiasm for the e-commerce industry and your eagerness to contribute quickly. Let them know how you can hit the ground running – they’ll appreciate your proactiveness!
Keep it Concise and Relevant:Temporary positions often move fast, so keep your CV and cover letter clear and to the point. Focus on the experiences that most directly relate to E-Commerce Executive (Fixed Term) at The Whisky Exchange. A tight, well-structured application shows you value their time and makes a good impression right off the bat!
How to prepare for a job interview at The Whisky Exchange
✨Show Off Your E-Commerce Know-How
Don't just tell them you're familiar with e-commerce; bring concrete examples! Talk about specific platforms like Shopify or WooCommerce that you've used, or any success stories from past projects. They'll love hearing about how you've navigated challenges or optimised sales strategies.
✨Be Ready for Real-Time Problem Solving
Expect questions that put you in the hot seat regarding customer experience scenarios or inventory management. They might ask you how you would handle a sudden stock shortage or a spike in demand. Practice thinking on your feet so you can show off your problem-solving chops!
✨Demonstrate Your Flexibility and Adaptability
Since this is a temporary role, it's all about being quick on the uptake. Highlight experiences where you've had to learn on the job or adapt to new systems quickly. They’ll want to see that you can hit the ground running without needing too much hand-holding.
✨Keep Your Digital Toolkit Sharp
Familiarise yourself with the latest e-commerce tools and trends, like SEO practices for online stores or analytics tools like Google Analytics. If you have experience with A/B testing or managing online promotions, be ready to talk about it. This kind of knowledge will set you apart from other candidates!
