Location: Hybrid / Park Royal, London, UK
job type: Fixed term / Full-time
Sector and subsector: Marketing | E Commerce
Salary: Competitive salary
The opportunity
We are looking for an ambitious, detail-oriented E-Commerce Executive to join our growing online team on a 6-month fixed-term contract. You will support the Senior E-Commerce Manager in maintaining, updating and optimising content and merchandising across thewhiskyexchange.com, working with Buying, Creative, CRM, Digital Marketing and Tech. You will help deliver product launches, homepage updates and promotional campaigns through our peak trading periods, with a strong focus on accuracy, brand quality and commercial impact.
Your main areas of responsibility will be:
- Homepage and landing pages (Scotch, Whisky, Spirits and Liqueurs, Of the Months)
- Customer experience to drive conversion, across the end-to-end onsite journey
- Updating the Digital Customer Journey Calendar, with banner onsite placement and performance
- Checking the BI (brand investment) for digital homepage banners and category page banners, including pinning SKUs on category pages, brand pages and merchandising
- Analysing product performance to drive conversion: best sellers, brand best sellers and inventory CMS
- Ad hoc support with trading activations, such as flash sales and free delivery
What you will do
Website and product content
- Upload onsite content for new products and offers, ensuring copy, imagery, pricing and tags are accurate and brand-aligned
- Load and QA promotional SKUs and campaign pages, including flash sales and phased go-lives, to agreed timelines
- Update homepage banners, promotional assets and product listing pages, and raise and track Jira tickets
- Run regular spot checks to keep data accurate and consistent across the site
Merchandising and site experience
- Support updates to categories, filters, recommendations, on-site search and SKU pinning (Constructor)
- Monitor bestsellers and category performance to spot merchandising improvements
- Carry out QA testing and content previews ahead of campaign launches
Reporting and insights
- Track traffic, conversion rate, bounce rate and banner performance (training provided on GA4, Contentsquare and similar tools)
- Maintain content and campaign calendars and support campaign performance tracking and test read-outs
- Gather assets and product data from internal teams for upcoming launches
- Support seasonal and promotional campaigns, including Black Friday and Christmas
- Contribute ideas to improve product content, site usability and the customer journey
What you will gain
- Hands-on experience in a leading digital retail team in the luxury drinks sector
- Exposure to CRM, Buying, Creative and Tech
- Training on CMS platforms, merchandising and content planning
- Work on live campaigns and launches reaching global audiences
- Mentoring and development support from an experienced e-commerce leader
Your blend of talent
- Experience in, or a strong interest in, e-commerce, digital marketing, merchandising or online customer experience
- Organised, proactive and detail-focused, able to spot inconsistencies and missing dataComfortable working to deadlines in a busy trading environment
- Good Excel or Google Sheets skills and confidence with digital tools
- Curiosity about the drinks industry and a willingness to learn
About us
The Whisky Exchange is a world-leading specialist retailer for whisky and fine and rare spirits. We have three shops in central London, a range of flagship shows and events, and an award‑winning curated selection of Old & Rare, own‑label and exclusive whiskies and spirits. We have an on‑trade team supplying the best bars, restaurants, hotels and luxury retailers in the UK (The Whisky Exchange Trade), and a specialist auction platform (Whisky.Auction). Together as One Team we serve a global community of whisky drinkers, fuelled by an enthusiasm for discovering and collecting.
Being part of the Speciality Drinks Group, and the wider Pernod Ricard family, means you’ll be working with some of the very best people in the drinks industry and part of a fantastic team that is passionate about everything they do.
The way we perform
At The Whisky Exchange, how we achieve results is just as important as what we achieve. We're looking for people who share our ways of working.
We collaborate. We deliver results efficiently. We grow diverse teams. We are consumer and customer centric. We foster a growth mindset. We drive engagement.
Benefits of joining The Whisky Exchange
- Staff Discount at The Whisky Exchange | Tastings | Product Education | Access to Events | Cycle to Work Scheme | High Street Discounts
- EAP | Great Parental Leave Policies | Life Cover | Private Medical Insurance | Enhanced Employer Pension Contribution
- S&R Initiatives | Personal Day | Career Development | Employee Networks | Flexi Work | 25 Days Holiday (plus Bank Holidays)
We’re committed to inclusion and diversity.
We are committed to creating an inclusive workplace where everyone can thrive. We welcome applications from all backgrounds and experiences.
Selection decisions are based on skills, experience and potential. If you require any adjustments during the recruitment process, please let us know and we'll be happy to support you.
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E-Commerce Executive (fixed term) in Acton employer: The Whisky Exchange
The Whisky Exchange is an exceptional employer, offering a dynamic work environment in Park Royal where innovation and collaboration thrive. With a strong focus on employee growth, you will have the opportunity to lead a talented team while shaping a diverse spirits portfolio, all within a culture that values sustainability and compliance. Join us to be part of a passionate team dedicated to excellence in the spirits industry.
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce Executive (fixed term) in Acton
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like The Whisky Exchange are looking for when hiring for a E-Commerce Executive (fixed term).
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to The Whisky Exchange for the E-Commerce Executive (fixed term), a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at The Whisky Exchange as a E-Commerce Executive (fixed term), rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out The Whisky Exchange’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a E-Commerce Executive (fixed term).
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at The Whisky Exchange, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with The Whisky Exchange's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at The Whisky Exchange. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at The Whisky Exchange
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that The Whisky Exchange uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at The Whisky Exchange. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
