At a Glance
- Tasks: Manage property lettings, repairs, and customer relations for a leading housing organisation.
- Company: Join Lowther Homes, a values-driven organisation making a real difference.
- Benefits: Competitive salary, pension scheme, generous leave, and wellness support.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make an impact in the community while developing your career in property management.
- Qualifications: Experience in property management or customer service; strong communication skills required.
The predicted salary is between 40582 - 49600 £ per year.
Salary: SCP 27 - 30 (£36,749 - £40,680) per annum
Contract: Temporary
Work pattern: 35 hours Monday – Friday (excluding lunch breaks)
Location: Glasgow
Do you want to work with a values-driven organisation that makes a difference to people’s lives? Come and join Lowther Homes as a Lowther Agent.
About the role
The Lowther Agent role is a customer-focused property management position that delivers residential and commercial letting, factoring, income collection, repairs management and compliance services on behalf of Lowther Homes. The role is centred on providing a high-quality customer experience, taking ownership of issues, and delivering "right first time" solutions while balancing customer needs with business objectives.
The role manages the full letting process, including marketing properties, conducting viewings, assessing applications, coordinating repairs, managing tenancy sign-ups and supporting neighbourhood management. The role also involves working closely with owners, contractors and internal teams to deliver factoring services, oversee property maintenance and ensure legislative compliance.
A significant focus is placed on income collection, minimising arrears, resolving customer enquiries and complaints, and maintaining strong relationships with customers and partners. The role requires excellent communication, problem-solving and organisational skills, alongside a commercial awareness that supports business growth and service improvement. Overall, the position aims to achieve excellent customer outcomes while delivering strong operational and financial performance for the business.
Who are we looking for?
A strong customer focus and a passion for delivering excellent service, with the ability to build positive relationships and achieve great outcomes for customers. They will have experience in property management, residential lettings or a similar customer-facing environment, and be confident managing a varied workload while working to performance targets. The successful candidate will possess excellent communication, negotiation and problem-solving skills, with the ability to use their own initiative to find practical solutions. They will be organised, resilient and adaptable, demonstrating strong commercial awareness and a commitment to continuous improvement. A positive “Think Yes” attitude, excellent time management skills and the ability to collaborate effectively with colleagues, customers and partners are essential. A recognised letting qualification, or a willingness to work towards one, would be advantageous.
The benefits we offer
As part of Wheatley Group, we offer a sector-leading benefits package. The successful candidate will receive:
- a rewarding career with a competitive salary;
- access to a contributory pension scheme;
- excellent leave entitlements;
- enhanced maternity, paternity, adoption and shared parental leave;
- contributions towards dental, optical, driving lessons and more;
- access to staff inclusion networks promoting an inclusive workplace;
- and 24/7 access to our employee assistance programme.
Committed to inclusion
We are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential. We actively celebrate our differences and recognise the collective strength this brings our organisation. It’s important our teams represent the communities we serve, and we welcome applications from any under-represented groups.
Closing date: Thursday, 10 September at 5pm
Find an application pack and detailed job profile on JobTrain. For a chat about the role, please contact Aidan Williams, Lowther Team Leader (Residential) on Aidan.Williams@wheatley-group.com or 07825966210. We want all our candidates to shine. If you need any reasonable adjustments to help you feel more comfortable during the recruitment process, please contact Recruitment@wheatley-group.com
Lowther Agent in Glasgow employer: The Wheatley Group
Lowther Homes is an exceptional employer that prioritises a values-driven approach, making a tangible difference in people's lives. Located in Glasgow, we offer a supportive work culture with a sector-leading benefits package, including competitive salaries, generous leave entitlements, and access to employee assistance programmes. Our commitment to inclusion and diversity ensures that all employees can thrive and contribute their best work, while ample opportunities for professional growth make this a rewarding place to build your career.
