Wheatley Homes Glasgow
Job title: Healthy Homes Customer Experience Assistant
Salary: SCP 16-18 (£27,300 - £28,938) pro rata, per annum
Contract: Temporary
Work pattern: 35 hours per week worked Monday to Friday
Location: 350 Darnick Street, Glasgow, G21 2 (Fixed Office Based Worker)
Interview: Will be held on Wednesday 4th November
Role requirement: Level 1 Disclosure check required
We have an exciting opportunity to join our Repairs Team as a Healthy Homes Customer Experience Assistant, where you’ll be at the heart of delivering outstanding service to our customers.
About the role:
Working as part of a highly motivated and supportive team, you’ll engage with customers across a range of channels including telephone, SMS and email. You’ll take ownership of enquiries, providing a professional, empathetic and consistent service, resolving issues at the first point of contact wherever possible.
This is more than a traditional customer service role. You’ll play a key part in supporting customers experiencing damp, mould and wider Healthy Homes issues, helping to ensure their cases progress effectively and in line with key timescales and legislation. You’ll monitor customer cases, provide clear updates, and identify and escalate any risks, delays or concerns to ensure our customers are kept safe and supported.
Day-to-day, you’ll help support our customer journey — all while ensuring accurate records are maintained and customers understand what will happen next.
You’ll also contribute to improving our services by capturing customer feedback and working collaboratively with colleagues and partners across our organisation to deliver a sector-leading Healthy Homes customer experience.
Who we are looking for:
We’re looking for people who are passionate about delivering excellent customer service and making a real difference to customers’ lives.
You’ll be someone who:
- Enjoys speaking to and supporting customers across multiple channels
- Can listen, understand and respond with empathy and professionalism
- Takes ownership of queries and works proactively to find solutions
- Is organised and able to manage a fast-paced, varied workload
- Is confident using digital systems and technology
- Builds positive relationships with colleagues and works well as part of a team
- Demonstrates a positive, inclusive and customer-first approach in every interaction
For a chat about the role, please contact Gillian Edwardson, Healthy Homes Customer Experience Manager on gillian.edwardson@wheatleyhomes-east.com or 07786340890.
Closing date: Sunday 1st November at 5pm
For an application pack and detailed job profile, please see below.
We want all our candidates to shine. If you need any reasonable adjustments to help you feel more comfortable during the recruitment process, please contact our Recruitment Team at recruitment@wheatley-group.com
Healthy Homes Customer Experience Assistant in Glasgow employer: The Wheatley Group
Wheatley Group is an exceptional employer that prioritises employee growth and inclusivity, offering a supportive work culture where your contributions truly matter. Located in Edinburgh, with agile home-based options, you will enjoy a flexible work environment while being part of a dedicated team committed to maintaining high housing standards across Scotland. With competitive salaries and a focus on diversity, Wheatley Group provides a rewarding opportunity for those passionate about property management.
