At a Glance
- Tasks: Support repairs management and enhance customer service through data analysis and collaboration.
- Company: Join Wheatley, a values-driven organisation making a real difference in people's lives.
- Benefits: Enjoy competitive salary, pension scheme, generous leave, and wellness support.
- Other info: Inclusive workplace with opportunities for personal growth and development.
- Why this job: Be part of a team that champions customer feedback and drives positive change.
- Qualifications: Experience in repairs or housing, strong data management, and communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Wheatley Solutions is a values-driven organisation that makes a difference to people’s lives. As a Repairs Business Support Assistant, you will play a key role in providing business management and back-office support across the Wheatley Homes South and Wheatley Homes East repairs function.
Working closely with Business Support colleagues, Area Repairs Managers, Trade Team Leaders, operatives, planners, suppliers and Wheatley’s Finance and Performance teams, you will help ensure our in-house repairs service is efficient, well managed and focused on positive customer outcomes. Your work will include:
- Using and improving key repairs systems
- Supporting financial and performance reporting
- Managing materials information and inventory controls
- Helping operational teams and suppliers work effectively together
- Analysing repairs and customer data, identifying trends or discrepancies
- Supporting value for money and contributing to policies, procedures and continuous improvement activity
- Tracking damp and mould cases across Wheatley systems
- Monitoring milestones and risks
- Maintaining accurate records and escalating high-risk, complex or sensitive cases appropriately
By championing customer feedback and a “think yes” approach, you will help us deliver a consistent Healthy Homes customer journey.
Who are we looking for?
We are looking for a confident and organised professional with experience in a reactive repairs or housing environment. You will be comfortable managing and interrogating data, working with contractors and suppliers, and communicating clearly with internal and external partners.
You should have experience of job management, dynamic scheduling or housing management systems and understand how to work within a regulatory compliance framework. Experience supporting key systems used by repairs teams would be advantageous, as would a recognised qualification or a strong track record in a business management or support role within repairs, maintenance or housing.
You will be able to work under pressure and to tight deadlines, manage your time effectively and take ownership of your learning and continuous improvement. Strong communication, interpersonal and digital skills are essential, along with the ability to build productive networks, find creative solutions and remove barriers to excellent customer service.
The benefits we offer
We offer a sector-leading benefits package. The successful candidate will receive:
- A rewarding career with a competitive salary
- Access to a contributory pension scheme
- Excellent leave entitlements
- Enhanced maternity, paternity, adoption and shared parental leave
- Contributions towards dental, optical, driving lessons and more
- Access to staff inclusion networks promoting an inclusive workplace
- 24/7 access to our employee assistance programme
Committed to inclusion
At Wheatley, we are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential. We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It’s important our teams represent the communities we serve, and we welcome applications from any under-represented groups.
Closing date: Monday 16th November at 5pm. To apply, please visit Job Train. For a chat about the role, please contact Gemma Green, Business Support Manager on 07867291215 or gemma.green@wheatleyhomes-south.com. We want all our candidates to shine. If you need any reasonable adjustments to help you feel more comfortable during the recruitment process, please contact our recruitment Team at recruitment@wheatley-group.com.
Repairs Business Support Assistant in Dumfries employer: The Wheatley Group
Wheatley Group is an exceptional employer that prioritises employee growth and inclusivity, offering a supportive work culture where your contributions truly matter. Located in Edinburgh, with agile home-based options, you will enjoy a flexible work environment while being part of a dedicated team committed to maintaining high housing standards across Scotland. With competitive salaries and a focus on diversity, Wheatley Group provides a rewarding opportunity for those passionate about property management.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Business Support Assistant in Dumfries
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Wheatley Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Wheatley Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Repairs Business Support Assistant in Dumfries
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Wheatley Group:Your cover letter is your chance to shine! Tell us why you want to work at The Wheatley Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Wheatley Group!
How to prepare for a job interview at The Wheatley Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
