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- Tasks: Provide top-notch customer service and administrative support to tenants and homeowners.
- Company: Join Lowther, a leading provider of affordable homes in Scotland, part of Wheatley Group.
- Benefits: Enjoy a competitive salary, pension scheme, generous leave, and wellness perks.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in letting or factoring is preferred; relevant qualifications are a plus.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
The predicted salary is between 28800 - 42000 £ per year.
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Contract: Fixed term until 31/03/2026
Work Group: Agile home-based worker
Work pattern: 35 hours per week, worked Monday to Friday
Location: Across the central belt and South
Do you want to work with a values-driven organisation that makes a difference to people’s lives? Come and join Lowther as a Commercial Assistant.
Lowther is one of Scotland’s leading providers of affordable homes to rent and factoring services. We own and manage over 2,400 high quality homes at full and mid-market rents. We provide factoring services to around 30,000 homeowners across the central belt and the borders region. We also manage a portfolio of over 360 shops and radio base mast installations on behalf of the Group’s Registered Social Landlords. We\’re there for our customers 24 hours a day, seven days a week keeping homes and buildings safe, clean, and warm – and backcourts and communities looking great.
We are proud to be part of Wheatley Group, Scotland’s leading housing, property management and care group. Being part of Wheatley allows us to offer our customers opportunities to get training and jobs, be part of Wheatley\’s modern apprenticeship programme and learn new digital skills to boost career chances. We are the commercial arm of Wheatley with a strong social ethos, gift aiding over £3 Million last year to help change lives for people living in Wheatley Group communities thanks to our Wheatley Foundation.
About the role
The role has a focus on delivering excellent customer service to our tenants and factored homeowners. Working across both our factoring and residential teams, providing comprehensive administrative support.
Who are we looking for?
The ideal candidate will have experience in letting or factoring, especially in mixed tenure communities, and have a sound awareness of the Code of Conduct for Property Factors and the Code of Practice for Letting Agents. A relevant qualification or willingness to work towards attaining one is essential.
We’re looking for people who are motivated, adaptable, a team player and driven to provide outstanding customer service. Excellent IT skills, a willingness to show initiative and go the extra mile for our customers.
The benefits we offer
As part of Wheatley Group, we offer a sector-leading benefits package.
The successful candidate will receive:
- a rewarding career with a competitive salary;
- access to a contributory pension scheme;
- excellent leave entitlements;
- enhanced maternity, paternity, adoption and shared parental leave;
- contributions towards dental, optical, driving lessons and more;
- access to staff inclusion networks promoting an inclusive workplace; and
- 24/7 access to our employee assistance programme.
Committed to inclusion
At Wheatley, are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential.
We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It’s important our teams represent the communities we serve, and we welcome applications from any under-represented groups.
Closing date: 5pm onWednesday 23 July 2025
For a chat about the role, please contact Margaret McGeechan, Performance, Compliance and Innovation Manager on 07794047165 or [emailprotected]
We want all our candidates to shine. If you need any reasonable adjustments to help you feel more comfortable during the recruitment process, please contact [emailprotected]
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Commercial Assistant employer: The Wheatley Group
Contact Detail:
The Wheatley Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Assistant
✨Tip Number 1
Familiarise yourself with the Code of Conduct for Property Factors and the Code of Practice for Letting Agents. Understanding these guidelines will not only help you in the role but also demonstrate your commitment to the industry during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone the extra mile for clients in previous roles. This will highlight your motivation and adaptability, which are key traits they’re looking for.
✨Tip Number 3
Research Lowther and Wheatley Group’s values and recent initiatives. Being able to discuss their social ethos and community contributions will show that you align with their mission and are genuinely interested in making a difference.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
We think you need these skills to ace Commercial Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Commercial Assistant position. Highlight key skills such as customer service, IT proficiency, and knowledge of property factors.
Tailor Your CV: Customise your CV to reflect relevant experience in letting or factoring, especially in mixed tenure communities. Emphasise any qualifications or willingness to pursue them, as well as your ability to work in a team and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to Lowther and how your values align with theirs. Mention specific examples of how you've gone the extra mile for customers in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at The Wheatley Group
✨Understand the Organisation's Values
Before your interview, take some time to research Lowther and Wheatley Group. Familiarise yourself with their mission and values, especially their commitment to providing affordable housing and community support. This will help you align your answers with their ethos during the interview.
✨Showcase Your Customer Service Skills
As a Commercial Assistant, delivering excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your adaptability and teamwork skills, as these are crucial for the role.
✨Familiarise Yourself with Relevant Codes
Make sure you have a good understanding of the Code of Conduct for Property Factors and the Code of Practice for Letting Agents. Being able to discuss these codes confidently will demonstrate your knowledge and commitment to the industry standards expected by Lowther.
✨Prepare Questions for Your Interviewers
Think of insightful questions to ask your interviewers about the role, team dynamics, and the organisation's future plans. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
