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- Tasks: Welcome guests, manage bookings, and promote spa services in a luxury environment.
- Company: The Westin London City is a luxury spa hotel with stunning views of the River Thames.
- Benefits: Enjoy flexible working, staff discounts, health plans, and continuous learning opportunities.
- Why this job: Join a supportive team focused on wellness and guest satisfaction in a vibrant location.
- Qualifications: A friendly attitude, passion for hospitality, and strong communication skills are essential.
- Other info: Opportunity to attend social events and enjoy meals on duty.
The predicted salary is between 24000 - 36000 £ per year.
JOIN OUR FAMILY
The Westin London City boasts an impressive riverside location and spectacular views over London’s historic River Thames. Overlooking Shakespeare’s Globe and the striking Tate Modern, our luxury spa hotel offers 226 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free high-speed Wi-Fi. Guests are invited to indulge in an array of Westin services and amenities.
Our mission is “To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well-being when they need it most, while traveling, ensuring they can be the best version of themselves.”
At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture.
Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of London’s most iconic landmarks.
A DAY IN THE LIFE OF A SPA RECEPTIONIST AT THE WESTIN LONDON CITY
What you\’ll be doing…
Reporting to the SPA Operations Manager, you can expect your working day to include the following..
- Warmly welcome every guest, ensuring a seamless and calming arrival experience.
- Anticipate guest needs, provide knowledgeable recommendations, and personalize their visit.
- Recognize returning guests and build genuine, lasting relationships.
- Handle spa reception duties including phone and email communication, treatment bookings, payments, and accurate use of POS systems.
- Actively promote spa treatments, packages, and retail products to enhance the guest experience.
- Support daily operations by maintaining cleanliness and hygiene across spa, gym, pool, and changing areas.
- Collaborate with spa therapists and hotel teams to ensure smooth service flow and guest satisfaction.
- Uphold Westin brand standards in all interactions.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements…
To succeed in the role of Spa Receptionist, you will need the following qualities and skills:
- We are looking for someone with a pleasant and welcoming manner
- A genuine passion for hospitality, wellness, and customer service.
- Exceptional communication and interpersonal skills.
- Team-oriented with a “can-do” attitude and high attention to detail.
- Previous experience in a spa, wellness, or luxury hospitality environment is a plus.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture…
- Flexible working (subject to role and probationary review)
- Staff accommodation rates across UK (Mariott & 4C Group Hotels)
- Life Assurance Cover
- Cycle to Work Scheme
- Technology Scheme
- Health Cash Plan (HSF)
- Referral Bonus Scheme
- Workplace pension scheme
- Access to Employee Assistance Program (EAP) and Wellbeing Support
- Eyecare vouchers
- Continuous Learning & Development opportunities
- Recognition Programme
- Opportunity to attend Social events.
- Meals on Duty (saving you up to £1000 per year)
EQUAL OPPORTUNITIES
4C Group and The Westin London City are an equal opportunity employer.
About 4C Group
4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The group’s mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.
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Spa Receptionist employer: The Westin London City
Contact Detail:
The Westin London City Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Familiarise yourself with The Westin's wellness mission and values. Understanding their commitment to guest well-being will help you align your approach during interviews and conversations, showcasing your passion for hospitality.
✨Tip Number 2
Network with current or former employees of The Westin London City. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Spa Receptionist role.
✨Tip Number 3
Prepare to demonstrate your customer service skills in practical scenarios. Think of examples from your past experiences where you went above and beyond for a guest, as this will resonate well with the hiring team.
✨Tip Number 4
Showcase your enthusiasm for wellness and spa treatments. Being knowledgeable about the services offered at The Westin can set you apart, so consider researching their treatments and how they enhance guest experiences.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Spa Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and wellness. Mention specific experiences that demonstrate your customer service skills and ability to create a welcoming environment, as these are crucial for the role.
Highlight Relevant Experience: In your CV, emphasise any previous experience in spa, wellness, or luxury hospitality environments. Use bullet points to clearly outline your responsibilities and achievements in these roles, focusing on how they relate to the Spa Receptionist position.
Showcase Your Soft Skills: Since the role requires exceptional communication and interpersonal skills, make sure to include examples of how you've successfully interacted with guests or worked as part of a team. This will help demonstrate your suitability for the position.
How to prepare for a job interview at The Westin London City
✨Show Your Passion for Wellness
Make sure to express your genuine interest in wellness and hospitality during the interview. Share any personal experiences or stories that highlight your passion for helping others enhance their well-being.
✨Demonstrate Exceptional Communication Skills
As a Spa Receptionist, communication is key. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would handle various guest interactions, showcasing your interpersonal skills.
✨Highlight Teamwork and Collaboration
The role requires working closely with spa therapists and hotel teams. Be ready to provide examples of how you've successfully collaborated in previous roles, emphasising your team-oriented attitude and 'can-do' spirit.
✨Prepare for Scenario-Based Questions
Anticipate questions that may involve real-life scenarios, such as handling difficult guests or managing multiple bookings. Think through your responses in advance to demonstrate your problem-solving abilities and attention to detail.
