At a Glance
- Tasks: Ensure guests have a positive experience and manage bookings efficiently.
- Company: Charming hotel in Camden Town, part of the renowned IHG group.
- Benefits: Amazing staff rates, discounts, wellness programmes, and fun staff parties.
- Other info: Great opportunity for career growth and recognition as Employee of the Month.
- Why this job: Gain valuable experience in hospitality while making guests feel special.
- Qualifications: Experience with Opera and strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
Have you worked as a Front Desk Agent, Receptionist or Reservations Agent before? Do you have experience with Opera? Our cosy 130-bedroom hotel is based in the heart of Camden Town. The hotel is small enough for you to get noticed, yet big enough to gain great experience.
As a Reservations Agent, you will be expected to:
- Ensure our guests have a positive experience from the point of enquiry via telephone or email.
- Organise and follow up all aspects of individual and group bookings according to procedures.
- Ensure that all necessary information is communicated to other departments to fulfil guest requirements.
What we offer:
- Accommodation staff rates across 4 continents in over 6,000 hotels!
- Friends and family discounts
- £500 reward referral scheme
- Wellness and mental health programme
- Great staff parties
- Cycle to work scheme
- Free meals on duty
- Employee of the Month recognition and reward
The hotel is part of the well-recognised IHG group - this will look good on your CV!
What we expect from you:
- Good Opera knowledge
- Excellent communicator
- Strong work ethic
- Good organisation skills
Reservations Agent - Guest Experience & Opera Pro + Perks employer: The Westin London City
Join our vibrant team at a charming 130-bedroom hotel in the heart of Camden Town, where your contributions as a Reservations Agent will be truly valued. With a focus on employee well-being and growth, we offer fantastic perks such as accommodation staff rates across the globe, wellness programmes, and recognition for your hard work. Experience a supportive work culture that encourages personal development while being part of the prestigious IHG group, enhancing your career prospects.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent - Guest Experience & Opera Pro + Perks
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked with Opera. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with guests over the phone and email, role-play with a friend or family member. This will help you feel more confident and articulate during interviews.
✨Tip Number 3
Show off your organisational skills! Prepare a mock booking scenario and walk through how you'd handle it. This will demonstrate your ability to manage reservations effectively during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Reservations Agent - Guest Experience & Opera Pro + Perks
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous roles you've had as a Front Desk Agent, Receptionist, or Reservations Agent. We want to see how your experience aligns with what we're looking for, so don’t hold back!
Demonstrate Your Opera Skills:If you’ve got experience with Opera, let us know! Share specific examples of how you’ve used it in past roles. This will show us that you’re ready to hit the ground running.
Communicate Clearly:Since communication is key in this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts well. We appreciate a good communicator!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at The Westin London City
✨Know Your Opera
Make sure you brush up on your Opera knowledge before the interview. Familiarise yourself with its features and functionalities, as you'll likely be asked how you've used it in previous roles. Being able to discuss specific scenarios where you've successfully utilised Opera will show that you're not just familiar with the software, but that you can leverage it effectively.
✨Communicate Clearly
As a Reservations Agent, communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare answers to common questions about handling guest inquiries or resolving issues. Remember, the interviewer will be looking for your ability to convey information effectively, so don’t shy away from showcasing your communication skills.
✨Showcase Your Organisation Skills
Since the role involves managing bookings and ensuring all details are communicated, be ready to discuss how you stay organised. Share examples of tools or methods you use to keep track of tasks and deadlines. This will demonstrate your strong work ethic and ability to handle multiple responsibilities efficiently.
✨Emphasise Guest Experience
The hotel values positive guest experiences, so think about how you can contribute to that. Prepare to share stories from your past roles where you went above and beyond for guests. Highlighting your commitment to customer satisfaction will resonate well with the interviewers and align with their expectations for the role.
