At a Glance
- Tasks: Lead hotel operations at night, ensuring top-notch hospitality and guest satisfaction.
- Company: Join the prestigious Westin London City, known for its exceptional service.
- Benefits: Enjoy flexible working, staff accommodation rates, health plans, and continuous learning opportunities.
- Other info: Great opportunities for personal growth and participation in fun social events.
- Why this job: Be a key player in creating memorable experiences for guests while developing your career.
- Qualifications: Must have a welcoming attitude, adaptability, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
DAY IN THE LIFE OF A NIGHT MANAGER AT THE WESTIN LONDON CITY
Reporting to the Front of House Manager, you can expect your working day to include the following:
- Serves as the property's Hotel Manager during the night and oversees all property operations, ensuring the highest levels of hospitality and service are provided.
- Represents property management in resolving any guest-related situation.
- Manages Front Desk associates’ queries, training and overall development, working in close partnership with the Front of House Manager.
- Anticipates times of overbooking, liaising with senior rooms management and revenue teams to obtain satisfactory alternative accommodation.
- In partnership with Security, takes responsibility for Hotel Security and Safety, including hotel evacuations, security issues and health and safety regulations.
- Follows all company policies and procedures; maintains uniform and personal appearance and confidentiality of proprietary information.
WHAT WE NEED FROM YOU
To succeed in the role of Night Manager, you will need the following qualities and skills:
- Pleasant & welcoming manner
- Flexible & adaptable to different working conditions & hours
- Forward-thinking & promotes new ideas
- Understands and can implement all emergency plans, including accident, death, elevator, theft, vicious crimes, bombs, fire, etc.
- Immaculate appearance
- Excellent oral & written fluency in English; additional language considered a plus
- Positive and can-do attitude
- Knowledge of Opera PMS and GXP Empower is a plus
- Commitment to the Westin Brand values and beliefs
- Good effective training & interpersonal skills
WHAT WE OFFER
- Flexible working (subject to role and probationary review)
- Staff accommodation rates across the UK (Marriott & 4C Group Hotels)
- Life assurance cover
- Cycle to work scheme
- Technology scheme
- Health cash plan (HSF)
- Referral bonus scheme
- Workplace pension scheme
- Access to employee assistance program (EAP) and wellbeing support
- Eye care vouchers
- Continuous learning & development opportunities
- Recognition programme
- Opportunity to attend social events
EQUAL OPPORTUNITIES
4C Group and The Westin London City are equal opportunity employers.
Night Manager at Westin London City employer: The Westin London City
The Westin London City is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where flexibility and adaptability are valued. With comprehensive benefits such as staff accommodation rates, health cash plans, and continuous learning opportunities, employees can thrive in a dynamic environment while enjoying the unique advantages of working in one of London's premier hotels.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager at Westin London City
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Westin London City on LinkedIn. A friendly chat can give us insider info about the role and might even lead to a referral.
✨Tip Number 2
Show off your personality during interviews! As a Night Manager, having a pleasant and welcoming manner is key. Let your positive attitude shine through and don’t be afraid to share your ideas on improving guest experiences.
✨Tip Number 3
Prepare for situational questions! Think of examples where you’ve handled emergencies or resolved guest issues. We want to see how you think on your feet and your commitment to safety and service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining the Westin family.
We think you need these skills to ace Night Manager at Westin London City
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the Night Manager role and how your unique qualities align with our values at The Westin London City.
Tailor Your Application:Make sure to tailor your application specifically for the Night Manager position. Highlight your relevant experience in hospitality and any skills that match the job description, like your knowledge of Opera PMS or your commitment to excellent service.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and it ensures your application goes directly to us. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at The Westin London City
✨Know Your Night Operations
Familiarise yourself with the specific responsibilities of a Night Manager at Westin London City. Understand how to handle guest-related situations and the importance of maintaining high hospitality standards during night shifts.
✨Showcase Your Flexibility
Be ready to discuss your adaptability to different working conditions and hours. Share examples from your past experiences where you successfully managed unexpected challenges or changes in your work environment.
✨Demonstrate Your Safety Knowledge
Brush up on emergency plans and safety protocols relevant to hotel operations. Be prepared to explain how you would handle various emergency situations, showcasing your forward-thinking approach and commitment to guest safety.
✨Highlight Your Training Skills
Since training Front Desk associates is part of the role, come equipped with examples of how you've effectively trained or developed team members in previous positions. This will show your interpersonal skills and commitment to team growth.
