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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure a smooth experience at our luxury hotel.
- Company: Join 4C Group, a global leader in hospitality with a focus on sustainability and community impact.
- Benefits: Enjoy flexible hours, staff discounts, health plans, and continuous learning opportunities.
- Why this job: Be part of a wellness-focused team in a stunning riverside location, enhancing guest experiences daily.
- Qualifications: Bring a positive attitude, flexibility, and a welcoming personality; no prior experience needed!
- Other info: Opportunity to attend social events and be part of a supportive work culture.
The predicted salary is between 24000 - 36000 £ per year.
JOIN OUR FAMILY
The Westin London City boasts an impressive riverside location and spectacular views over London’s historic River Thames. Overlooking Shakespeare’s Globe and the striking Tate Modern, our luxury spa hotel offers 226 guest rooms, suites, and residences, all designed with the Westin Heavenly Bed, sleek bathrooms, and free high-speed Wi-Fi. Guests can indulge in a range of Westin services and amenities.
Our mission is “To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well-being when they need it most, while traveling, ensuring they can be the best version of themselves.”
At The Westin London City, our employees are central to bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture.
Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of London’s most iconic landmarks.
A DAY IN THE LIFE OF A NIGHT FRONT DESK AGENT AT THE WESTIN LONDON CITY
What you\’ll be doing…
Reporting to the Front of House Manager, your day may include:
- Processing guest check-ins, confirming reservations, assigning rooms, and issuing/activating room keys.
- Handling payments such as room charges, cash, checks, debit, or credit cards.
- Managing checkouts, resolving late and disputed charges.
- Coordinating with housekeeping to track room readiness.
- Running daily reports, noting special requests, and verifying report accuracy.
- Completing cashier and closing reports in the system.
- Balancing and dropping receipts per accounting standards.
WHAT WE NEED FROM YOU
We hire mainly for personality and potential, but here are some requirements…
To succeed as a Night Front Desk Agent, you should have:
- A pleasant and welcoming manner.
- Flexibility and adaptability to different shifts and conditions.
- A forward-thinking attitude and openness to new ideas.
- An immaculate appearance.
- A positive attitude.
- Commitment to Westin Brand values and beliefs.
WHAT WE OFFER
We provide a benefits package designed to support our team and foster our culture…
- Flexible working hours (subject to role and probationary review).
- Staff accommodation rates across UK (Marriott & 4C Group Hotels).
- Life Assurance Cover.
- Cycle to Work Scheme.
- Technology Scheme.
- Health Cash Plan (HSF).
- Referral Bonus Scheme.
- Workplace pension scheme.
- Access to Employee Assistance Program (EAP) and Wellbeing Support.
- Eyecare vouchers.
- Private Medical Insurance.
- Continuous learning and development opportunities.
- Recognition Programme.
- Opportunity to attend social events.
EQUAL OPPORTUNITIES
4C Group and The Westin London City are equal opportunity employers.
About 4C Group
4C Group is a global organization managing properties and hotels across the UK, Middle East, Africa, and Canada. Founded in 2010, it builds on a family property business dating back to the 1990s. Its mission is to operate sustainably, delight guests and investors, and deliver positive environmental and social impacts within communities.
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Night Front Desk Agent employer: The Westin London City
Contact Detail:
The Westin London City Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Front Desk Agent
✨Tip Number 1
Familiarise yourself with The Westin's wellness mission and values. Understanding their commitment to guest well-being will help you align your responses during the interview, showcasing how you can contribute to their goals.
✨Tip Number 2
Highlight your customer service experience in previous roles. As a Night Front Desk Agent, you'll be the first point of contact for guests, so demonstrating your ability to create a welcoming atmosphere is crucial.
✨Tip Number 3
Be prepared to discuss your flexibility and adaptability. Since the role involves working different shifts, sharing examples of how you've successfully managed varying schedules in the past will show you're a great fit.
✨Tip Number 4
Research common front desk operations and procedures. Familiarity with tasks like processing check-ins and managing payments will demonstrate your readiness for the role and your proactive approach to learning.
We think you need these skills to ace Night Front Desk Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Night Front Desk Agent. Tailor your application to highlight relevant experiences and skills that align with these expectations.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of The Westin London City that resonate with you, such as their commitment to wellness and guest experience.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences that demonstrate your pleasant manner, flexibility, and adaptability. Use specific examples to showcase how you've successfully handled similar responsibilities.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your formatting is consistent. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Westin London City
✨Showcase Your Personality
As the Westin London City values personality and potential, make sure to let your true self shine during the interview. Share personal anecdotes that highlight your pleasant and welcoming manner, as this is crucial for a Night Front Desk Agent.
✨Demonstrate Flexibility
The role requires adaptability to different shifts and conditions. Be prepared to discuss your previous experiences where you successfully managed changing circumstances or worked flexible hours, showing that you can thrive in a dynamic environment.
✨Emphasise Your Commitment to Wellness
Since the Westin brand focuses on wellness, express your understanding of their mission and how you can contribute to enhancing guest well-being. Share any relevant experiences or ideas that align with their values.
✨Dress to Impress
An immaculate appearance is essential for this role. Make sure to dress professionally for the interview, reflecting the high standards of the Westin London City. This will not only show your respect for the company but also your understanding of the hospitality industry.
