At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for guests at a vibrant rooftop bar.
- Company: Join the dynamic team at Florattica Rooftop London, known for its stunning views and quality service.
- Benefits: Enjoy flexible working, staff accommodation rates, health plans, and continuous learning opportunities.
- Other info: Work in a fast-paced environment with opportunities for career growth and social events.
- Why this job: Be part of a passionate team that values hospitality and offers a unique dining experience.
- Qualifications: Previous experience in hospitality and excellent communication skills are essential.
The predicted salary is between 21150 - 25850 £ per year.
- Overview of Role
- We are currently looking for an enthusiastic, professional and guest-focused
- Waiter / Waitress to join our growing team at
- Florattica Rooftop London
Working within a vibrant and fast-paced rooftop bar and restaurant environment, the successful candidate will play an important role in delivering an exceptional guest experience and maintaining the high standards of service expected at Florattica.
The ideal candidate will be passionate about hospitality, confident when interacting with guests, and able to provide attentive and personalised service while contributing positively to the wider Front of House team.
The Role
- As a Waiter / Waitress at Florattica, your responsibilities will include:
- Delivering friendly, professional and attentive service to all guests.
- Welcoming guests and ensuring they feel looked after throughout their experience.
- Taking food and beverage orders accurately and efficiently.
- Having a strong knowledge of the food and beverage menus, including ingredients and allergens.
- Providing recommendations and confidently explaining menu items to guests.
- Serving food and drinks according to Florattica's service standards.
- Ensuring tables and service areas are prepared, clean and maintained throughout the shift.
- Anticipating guests' needs and responding promptly to requests.
- Communicating effectively with the bar, kitchen and wider Front of House team.
- Handling guest feedback professionally and escalating any concerns to a supervisor or manager when required.
- Processing bills and payments accurately.
- Supporting the team during busy services, events and private functions.
- Following all company procedures relating to health & safety, food hygiene and responsible service of alcohol.
- Contributing to a positive, professional and collaborative working environment.
What We Offer
- Flexible working, subject to role and probationary review.
- Staff accommodation rates across UK hotels.
- Death in service cover.
- Cycle Scheme.
- Tech Scheme.
- Health Cash Plan (HSF).
- Referral Scheme – Recruit a Friend.
- Workplace pension scheme.
- Access to EAP and wellbeing support.
- Eyecare vouchers.
- Private Medical Insurance.
- Continuous Learning & Development opportunities.
- Recognition Programme and social events.
- The Candidate
We are looking for someone who
- Is passionate about hospitality and delivering memorable guest experiences.
- Is friendly, approachable, professional and confident.
- Has previous experience as a Waiter / Waitress or in a similar Front of House role, preferably within a busy restaurant, bar or hotel environment.
- Is comfortable working in a fast-paced and dynamic environment.
- Has excellent communication and interpersonal skills.
- Demonstrates strong attention to detail and takes pride in maintaining high service standards.
- Is a strong team player with a positive and proactive attitude.
- Is flexible and available to work evenings, weekends and bank holidays as required.
- Has good knowledge of food and beverages; wine and cocktail knowledge would be an advantage.
- Is confident communicating with an international clientele.
- Demonstrates and role-models the company's core values.
- Has the right to work in the UK. Documented evidence of eligibility will be required from successful candidates.
- About Florattica
Florattica is a rooftop bar and restaurant in the heart of London, offering guests a distinctive hospitality experience combining stunning views of the city with carefully crafted food, cocktails and attentive service.
Our team is committed to creating memorable experiences for every guest, with a strong focus on quality, attention to detail and genuine hospitality.
About 4C Group
4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada.
The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s.
The Group's mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.
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Waiter/ress in London employer: The Westin London City
The Westin London City is an exceptional employer, offering a dynamic work environment where employees can thrive in the hospitality industry. With a unique 4 on-4 off shift pattern, staff enjoy a healthy work-life balance alongside competitive benefits such as discounted accommodations and meals on duty. The hotel's commitment to employee growth and development ensures that team members are supported in their career journeys while delivering outstanding service to guests.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter/ress in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Westin London City. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Westin London City
Don't be shy about reaching out to The Westin London City directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Waiter/ress in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Westin London City and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Westin London City
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
