At a Glance
- Tasks: Lead the hotel operations overnight, ensuring guest safety and satisfaction.
- Company: Join Canopy by Hilton London City, a vibrant upscale lifestyle brand.
- Benefits: Enjoy employee discounts, healthcare plans, and continuous learning opportunities.
- Other info: Dynamic environment with a focus on personal growth and team collaboration.
- Why this job: Be a key player in creating memorable experiences for guests.
- Qualifications: Must have 2+ years in a similar role and strong leadership skills.
The predicted salary is between 29700 - 36300 £ per year.
Senior Night Manager at Canopy by Hilton London City
We have an exciting opportunity for an experienced Senior Night Manager to join the team at Canopy by Hilton London City.
Reporting to the Frontof House Manager, you will be fully responsible for the Hotel`s operation.
About the role
Reporting to the Frontof House Manager, you will ensure the smooth and efficient running of the hotel overnight and be responsible for thesafety of our guests and business, attend toall guests needswhile ensurethat the Night Audit functions are completedas required by the brand standards.
- Take ownership ofthe hotel and the teams across all thedepartments
- Have extensive experience with Property Management Systems, (Pe P experience desirable)
- Implement, reviewandcontroldepartmental policies, SOPs and other training programmes ensuring they are in line with UK’s regulations and Hilton's standards.
- Responsible to controlthe departmental budget, ensuring that that productivity and performance levels are attained.
- Operate in compliance with Canopy by Hilton brand standards and all local laws and government regulations.
- Lead the team in the day-to-day operations, ensuring its high quality, maintaining & exceeding standards and meeting the expectations of the guests
- Ensure compliance with all Frontof Housestandards and procedures including all relevant Brand Standards.
- Ensurethe teamare trained regularly and adhere to all hotel policies and procedures including H&S and Fire Safety.
- Strive to continually improve guest and employee satisfaction and maximize the financial performance of the department.
- Encourage and build mutual trust, respect, and cooperation among team members.
Serve as a role model to always demonstrate appropriate behaviours within the business by leading from the front by demonstrating a positive can-do attitude.
About You
A qualified Senior Night Manager with experience in Hilton Hotels and at least 2 years’ experience in the upscale market in a similar role.
Comprehensive knowledge of Pe P PMS is highly desirable.
Hotel opening experience is highly desirable.
- You will be a strong relationship builder and be confident in any decision-making process.
- You will demonstrate a positive leadership style and creative thinking.
You will be an advocate of empowerment andhave the ability tomotivate the team and develop a strong succession plan.
- You will have the ability to communicate internally with relevant departments to ensure the team is set up for success, be able to work under pressure and adapt according to business needs.
- You will be a dynamic team player with a flexible approach and have experience in managing a team to successfully achieve the hotel’s goals.
- You must have outstanding planning skills. We want you to be able to manage multiple projects at once with a close attention to detail and willingness to be flexible.
- You will be passionate about providing exceptional customer service, leadby example and be able to create a positive atmosphere for the team.
- About the hotel
Canopy is an upscale lifestyle brand of Hilton and is the energizing, hotel in the neighbourhood offering simple, guest directed service, thoughtful local choices, and surprisingly comfortable spaces so guests simply feel better going forward.
The hotel has 340 bedrooms and is the first under Hilton’s Canopy Brand in the UK.
Canopy by Hilton London City is part of 4C Group. 4C Group is an international hotel operator and developer.
Our core values are, care, constant innovation, communicate and conscience.
At 4C Hotels, we believe in nurturing opportunities for people to grow and developing order to reach their true potential, both in our industry and within the broader community.
What We Offer our Enthusiasts
- Employee and Friends & Family rates across Hilton Hotels & 4C Group Hotels worldwide
- F&B Discounts of up to 50% in our Canopy London City Restaurants & Bars
• Birthday bonus! £50 or 1 Day Holiday!
- Free Access to Perkbox Platform to enjoy amazing deals and discounts from retails, entertainment, and travels up to 30% & 50%
- Free medical healthcare plans (Health Cash Plans) give access to free medical care such: Dentist, Optic and Physio
- Recruit a friend scheme
- Cycle to work scheme tax-free and Tech scheme
- Workplace pension scheme
- Free Access to Hospitality Action services (Financial, legal, and mental health support)
- Free Uniform Provided and Meals
- Continuous Learning & Development opportunities with the best recognized UK and US institutes such as E-Cornel, Linked In Learning and Hilton University
- Amazing Recognition Awards Program and social events to keep you connected with Canopy London City and our EPIC Team!
- (Terms and Condition apply to all benefits)
4C Group is an equal opportunities employer, committed to hiring a diverse workforce and sustain an inclusive culture.
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Senior Night Manager in London employer: The Westin London City
At Canopy by Hilton London City, we pride ourselves on being an exceptional employer that values our team members' growth and well-being. With a vibrant work culture that encourages innovation and collaboration, we offer extensive benefits including employee discounts, healthcare plans, and continuous learning opportunities with top institutions. Join us in a dynamic environment where your contributions are recognised, and you can truly make a difference in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Night Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Westin London City. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Westin London City
Don't be shy about reaching out to The Westin London City directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Night Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Westin London City and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Westin London City
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
