At a Glance
- Tasks: Ensure guests have a positive experience and manage bookings efficiently.
- Company: A cosy hotel in Camden Town, part of the renowned IHG group.
- Benefits: Staff rates at 6,000+ hotels, discounts, wellness programmes, and free meals.
- Other info: Join a vibrant team with exciting staff parties and career growth opportunities.
- Why this job: Gain valuable experience in hospitality while enjoying great perks and recognition.
- Qualifications: Experience with Opera, strong communication, and organisational skills.
The predicted salary is between 22000 - 26000 £ per year.
Have you worked as a Front Desk Agent, Receptionist or Reservations Agent before? Do you have experience with Opera? Our cosy 130-bedroom hotel is based in the heart of Camden Town. The hotel is small enough for you to get noticed, yet big enough to gain great experience.
As a Reservations Agent, you will be expected to:
- Ensure our guests have a positive experience from the point of enquiry via telephone or email.
- Organise and follow up all aspects of individual and group bookings according to procedures.
- Ensure that all necessary information is communicated to other departments to fulfil guest requirements.
What we offer:
- Accommodation staff rates across 4 continents in over 6,000 hotels!
- Friends and family discounts
- £500 reward referral scheme
- Wellness and mental health programme
- Great staff parties
- Cycle to work scheme
- Free meals on duty
- Employee of the Month recognition and reward
- The hotel is part of a well-recognised IHG group - this will look good on your CV!
What we expect from you:
- Good Opera knowledge
- Excellent communicator
- Strong work ethic
- Good organisation skills
Reservations Agent - Guest Experience & Opera Pro + Perks in London employer: The Westin London City
Join our vibrant team at a charming 130-bedroom hotel in the heart of Camden Town, where your contributions as a Reservations Agent will be truly valued. Enjoy a supportive work culture that prioritises employee well-being with perks like wellness programmes, generous staff discounts across thousands of hotels, and opportunities for recognition and growth within the esteemed IHG group. Experience the perfect blend of personal attention and professional development in a dynamic environment that celebrates both individual and team achievements.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent - Guest Experience & Opera Pro + Perks in London
✨Tip Number 1
Make sure to brush up on your Opera skills before the interview. We all know how important it is to show that you can hit the ground running, so being familiar with the system will definitely give you an edge!
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for guests, we recommend role-playing common scenarios with a friend. This will help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Don't forget to highlight your organisational skills! Think of examples from your past roles where you successfully managed bookings or coordinated with other departments. We want to see how you can keep everything running smoothly.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Reservations Agent - Guest Experience & Opera Pro + Perks in London
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous roles you've had as a Front Desk Agent, Receptionist, or Reservations Agent. We want to see how your experience aligns with what we're looking for, so don’t hold back!
Demonstrate Your Opera Skills:Since Opera knowledge is key for this role, mention any specific experiences you’ve had using the system. If you’ve tackled tricky bookings or resolved issues using Opera, let us know!
Communicate Clearly:As a Reservations Agent, communication is crucial. Use clear and concise language in your application. Show us that you can convey information effectively, just like you would with our guests.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Westin London City
✨Know Your Opera
Make sure you brush up on your Opera knowledge before the interview. Familiarise yourself with its features and functionalities, as you'll likely be asked how you've used it in previous roles. Being able to discuss specific scenarios where you've successfully utilised Opera will definitely impress.
✨Show Off Your Communication Skills
As a Reservations Agent, communication is key! Prepare examples of how you've effectively communicated with guests or team members in the past. Think about times when you resolved issues or ensured a smooth booking process – these stories will showcase your skills and experience.
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities, so come prepared with examples of how you've managed multiple bookings or tasks simultaneously. You could even create a mini case study of a busy day at work to illustrate how you prioritised tasks and kept everything running smoothly.
✨Emphasise Your Work Ethic
Employers love a strong work ethic! Be ready to discuss times when you went above and beyond for a guest or your team. Highlighting your dedication and reliability will show that you're the kind of person who takes pride in their work and is committed to providing excellent guest experiences.
