At a Glance
- Tasks: Oversee hotel operations at night, ensuring top-notch hospitality and guest satisfaction.
- Company: Join the Westin London City, a luxury hotel with a focus on wellness and guest experience.
- Benefits: Flexible working, staff accommodation rates, health plans, and continuous learning opportunities.
- Other info: Join a supportive culture that values your growth and well-being.
- Why this job: Be part of a dynamic team in a stunning riverside location, enhancing guest experiences.
- Qualifications: Friendly attitude, adaptability, and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
A DAY IN THE LIFE OF A NIGHT MANAGER AT THE WESTIN LONDON CITY
What you'll be doing...
- Reporting to the Front of House Manager, you can expect your working day to include the following:
- Serves as the property's Hotel Manager during the night and oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
- Represents property management in resolving any guest-related situation.
- Manages Front Desk associates’ queries, training and overall development, working in close partnership with the Front of House Manager.
- Anticipate times of overbooking, liaising with both senior rooms management and revenue teams to obtain satisfactory alternative accommodations.
- In partnership with Security, takes responsibility for Hotel Security and Safety, extending to but not limited to hotel evacuations, hotel security issues, and health and safety regulations.
- Follow all company policies and procedures; ensure uniform and personal appearance is clean, professional, and appropriate to the Westin Brand; maintain confidentiality of proprietary information.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential, but here are a few of our requirements...
- We are looking for someone with a pleasant & welcoming manner.
- Flexible & adaptable to different working conditions & hours.
- Forward thinking & promotes new ideas.
- Understands and can implement all emergency plans, including accident, death, elevator, theft, vicious crimes, bombs, fire, etc.
- Immaculate appearance.
- Excellent Oral & written fluency in English. Additional language will be considered a plus.
- Have a positive and can-do attitude.
- Knowledge of Opera PMS and GXP Empower is a plus.
- Commitment to the Westin Brand values and beliefs.
- Good effective training & interpersonal skills.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
- Flexible working (subject to role and probationary review).
- Staff accommodation rates across the UK (Marriott & 4C Group Hotels).
- Life Assurance Cover.
- Cycle to Work Scheme.
- Technology Scheme.
- Health Cash Plan (HSF).
- Referral Bonus Scheme.
- Workplace pension scheme.
- Access to Employee Assistance Program (EAP) and Wellbeing Support.
- Eyecare vouchers.
- Continuous Learning & Development opportunities.
- Recognition Programme.
- Opportunity to attend Social events.
JOIN OUR FAMILY
The Westin London City boasts an impressive riverside location and spectacular views over London’s historic River Thames. Overlooking Shakespeare’s Globe and the striking Tate Modern, our luxury spa hotel offers 226 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free high-speed Wi-Fi. Guests are invited to indulge in an array of Westin services and amenities. Our mission is “To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well-being when they need it most, while travelling, ensuring they can be the best version of themselves.” At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture. Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of London’s most iconic landmarks.
EQUAL OPPORTUNITIES
4C Group and The Westin London City are equal opportunity employers.
About 4C Group
4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, the Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The group’s mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.
Night Manager at Westin London City employer: The Westin London City
The Westin London City is an exceptional employer that prioritises employee well-being and development, offering a supportive work culture enriched by continuous learning opportunities. Located in a stunning riverside setting, employees enjoy flexible working arrangements, competitive benefits, and the chance to be part of a team dedicated to delivering outstanding guest experiences while embracing the brand's wellness mission.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager at Westin London City
✨Tip Number 1
Network like a pro! Reach out to current or former employees at The Westin London City on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to hospitality and management. We want to show off our problem-solving skills and how we handle guest situations, so think of examples from past experiences.
✨Tip Number 3
Dress to impress! Since the Night Manager role is all about maintaining a professional appearance, let’s make sure we look sharp for the interview. It shows we’re serious about fitting in with the Westin brand.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’d be a perfect fit!
We think you need these skills to ace Night Manager at Westin London City
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share a bit about what makes you unique and how you embody the welcoming spirit we value at The Westin London City.
Tailor Your Application:Make sure to customise your application for the Night Manager role. Highlight your relevant experience and skills that align with our needs, like your ability to handle guest-related situations or your knowledge of hotel security protocols. We love seeing how you fit into our team!
Be Clear and Concise:Keep it straightforward! We appreciate applications that are easy to read and get straight to the point. Use clear language and structure your application well, so we can quickly see why you’d be a great fit for us.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at The Westin London City
✨Know Your Night Operations
Familiarise yourself with the specific duties of a Night Manager at The Westin London City. Understand the hotel's emergency plans and how to handle guest-related situations, as this will show your preparedness and commitment to safety.
✨Showcase Your People Skills
Since the role involves managing Front Desk associates and ensuring high levels of hospitality, be ready to discuss your interpersonal skills. Share examples of how you've trained or developed team members in previous roles to highlight your leadership potential.
✨Dress to Impress
Make sure you present yourself impeccably during the interview. A clean, professional appearance is crucial, as it reflects the Westin Brand values. This is your chance to demonstrate that you understand the importance of first impressions.
✨Be Ready for Scenario Questions
Prepare for questions that assess your problem-solving abilities, especially regarding overbooking or security issues. Think of specific scenarios where you successfully resolved similar challenges, showcasing your forward-thinking and adaptability.
