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For Companies At a Glance
- Tasks: Assist guests with reservations, inquiries, and local recommendations while ensuring a seamless experience.
- Company: Join The Westin London City, a luxury hotel committed to wellness and exceptional guest experiences.
- Benefits: Enjoy flexible working, staff accommodation rates, health plans, and continuous learning opportunities.
- Why this job: Be part of a supportive team in a stunning riverside location, enhancing guest well-being and experiences.
- Qualifications: Customer service experience is a plus; strong communication and organisational skills are essential.
- Other info: Meals on duty worth £1000 and opportunities for social events await you!
The predicted salary is between 24000 - 36000 £ per year.
JOIN OUR FAMILY
The Westin London City boasts an impressive riverside location and spectacular views over London’s historic River Thames. Overlooking Shakespeare’s Globe and the striking Tate Modern, our luxury spa hotel offers 226 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free high-speed Wi-Fi. Guests are invited to indulge in an array of Westin services and amenities.
Our mission is “To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well-being when they need it most, while traveling, ensuring they can be the best version of themselves.”
At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture.
Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of London’s most iconic landmarks.
A DAY IN THE LIFE OF A JUNIOR CONCIERGE AT THE WESTIN LONDON CITY HOTEL
What you\’ll be doing…
Reporting to the Head Concierge, you can expect your working day to include the following.
- Make reservations for guests, such as restaurant bookings, transportation, and event tickets.
- Provide information and recommendations to guests about local attractions, restaurants, transportation, and other services.
- Handle guest inquiries, requests, and concerns promptly and effectively.
- Assist in organizing and coordinating special events or guest amenities.
- Collaborate with other departments to ensure seamless guest experiences.
- Maintain records of guest interactions and transactions in a professional and confidential manner.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements…
To succeed in the role of Junior Concierge, you will need the following qualities and skills.
- Previous customer service experience is a plus.
- Strong verbal and non-verbal communication and interpersonal skills.
- Knowledge of the local area and attractions.
- Excellent organizational and multitasking abilities.
- Familiarity with reservation and booking systems.
- Professional appearance and demeanour.
- Willingness to work flexible hours, including evenings, weekends, and holidays as needed
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture…
- Flexible working (subject to role and probationary review)
- Staff accommodation rates across UK (Mariott & 4C Group Hotels)
- Life Assurance Cover
- Cycle to Work Scheme
- Technology Scheme
- Health Cash Plan (HSF)
- Referral Bonus Scheme
- Workplace pension scheme
- Access to Employee Assistance Program (EAP) and Wellbeing Support
- Eyecare vouchers
- Continuous Learning & Development opportunities
- Recognition Programme
- Opportunity to attend Social events.
- Meals on duty (worth £1000)
EQUAL OPPORTUNITIES
4C Group and The Westin London City are an equal opportunity employer.
About 4C Group
4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The group’s mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.
You will have access to a benefits package we believe truly works for our people and enhances our overall culture…
- Flexible working (subject to role and probationary review)
- Staff accommodation rates across UK (Mariott & 4C Group Hotels)
- Life Assurance Cover
- Cycle to Work Scheme
- Technology Scheme
- Health Cash Plan (HSF)
- Referral Bonus Scheme
- Workplace pension scheme
- Access to Employee Assistance Program (EAP) and Wellbeing Support
- Eyecare vouchers
- Private Medical Insurance
- Continuous Learning & Development opportunities
- Recognition Programme
- Opportunity to attend Social events.
- Meals on duty (worth £1000)
EQUAL OPPORTUNITIES
4C Group and The Westin London City are an equal opportunity employer.
About 4C Group
4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The group’s mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.
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Junior Concierge employer: The Westin London City
Contact Detail:
The Westin London City Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Concierge
✨Tip Number 1
Familiarise yourself with the local area and attractions around The Westin London City. Knowing popular restaurants, events, and transport options will not only impress during your interview but also help you provide excellent service to guests.
✨Tip Number 2
Practice your communication skills, both verbal and non-verbal. As a Junior Concierge, you'll need to interact with guests frequently, so being able to convey information clearly and confidently is key to making a great impression.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. This will demonstrate your ability to handle the fast-paced environment of a hotel concierge.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. The role requires availability during evenings, weekends, and holidays, so expressing your willingness to adapt will show your commitment to the position.
We think you need these skills to ace Junior Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the Junior Concierge role. Emphasise your communication abilities, organisational skills, and any familiarity with reservation systems.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention why you are drawn to The Westin London City and how you can contribute to their mission of enhancing guest well-being.
Showcase Local Knowledge: In your application, demonstrate your knowledge of local attractions and services. This will show your potential employer that you are prepared to assist guests effectively and enhance their experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at The Westin London City
✨Show Your Customer Service Skills
As a Junior Concierge, your ability to provide excellent customer service is crucial. Be prepared to share examples from your previous experiences where you successfully handled guest inquiries or resolved issues, showcasing your interpersonal skills.
✨Demonstrate Local Knowledge
Familiarity with local attractions and amenities is key for this role. Research popular spots, restaurants, and events in the area before your interview, and be ready to discuss them. This will show your enthusiasm and readiness to assist guests.
✨Exhibit Strong Organisational Skills
The role requires excellent organisational and multitasking abilities. Prepare to discuss how you manage multiple tasks effectively, perhaps by sharing a specific example of a time when you successfully juggled various responsibilities.
✨Maintain a Professional Demeanour
Your appearance and attitude matter in hospitality. Dress smartly for the interview and approach it with a positive, friendly attitude. This will reflect the professional image that The Westin London City values in its employees.
