At a Glance
- Tasks: Lead reception operations and ensure exceptional guest experiences at Canopy by Hilton London City.
- Company: Join the vibrant team at Canopy by Hilton, part of the 4C Hotel Group.
- Benefits: Enjoy employee discounts, 28 days holiday, and continuous learning opportunities.
- Other info: Dynamic work environment with opportunities for growth and community involvement.
- Why this job: Be a key player in creating positive stays and memorable experiences for guests.
- Qualifications: 1 year experience in upscale hotels and strong customer service skills required.
The predicted salary is between 30000 - 32450 £ per year.
Guest Relations Executive- Canopy by Hilton London City
About You
You have at least 1 years’ experience in upscale hotels in a Front of House role. In particular, you:
- Express enthusiasm, energy and positive vibes within the organisation and always act according to company ethics and values.
- Demonstrate a positive leadership style and creative thinking.
- Are a strong relationship builder and confident in decision‑making.
- Are passionate about providing exceptional customer service, lead by example, and create a positive atmosphere for the team.
- Have outstanding planning skills and are able to manage multiple projects simultaneously with close attention to detail and flexibility.
- Are fully knowledgeable about daily Front of House operations within an upscale hotel.
- Serve as a role model, demonstrating appropriate behaviours and leading from the front with a positive, can‑do attitude.
- Encourage and build mutual trust, respect and cooperation among team members.
- Have the right to work in the UK (documented evidence of eligibility will be required).
About the Role
- As Guest Relations Executive at Canopy by Hilton London City, you will:
- You will be a lead operations of reception, including check‑in/out procedures.
- Support team members in handling guest requests and inquiries to ensure a positive outcome is achieved.
Resolve, or if necessary, report all complaints and concerns, and follow up on solutions within the timeframe set by the brand.
- Ensure that the Front Office team is fully aware of feedback from guests.
- Coordinate VIP requirements on a daily basis (VIP reports, room inspections, amenities, room decorations for special occasions, handwriting welcome letters, arranging welcome gifts, etc.).
- Guide our Collaborative to achieve our goal of being in the top 25 Trip Advisor‑recommended hotels in London.
- Maintain constant contact with guests before arrival, during their stay and post‑departure to understand their level of satisfaction.
- Seek opportunities to surprise and delight our guests.
- Strive to continually improve guest and employee satisfaction while maximising the financial performance of the department.
- About the Hotel
Canopy by Hilton London City is part of the 4C Hotel Group, an international hotel operator and developer.
Our core values are Care, Constant Innovation, Communication and Conscience.
At 4C Hotels, we believe in nurturing opportunities for people to grow and develop in order to reach their true potential, both within our industry and the broader community.
Canopy is an upscale lifestyle brand of Hilton and is an energising hotel in the neighbourhood, offering simple, guest‑directed service, thoughtful local choices and surprisingly comfortable spaces so guests feel better going forward.
We create positive stays.
Canopy London City is due to open this summer with 340 bedrooms, a destination restaurant, a ground floor café bar and a rooftop bar with views across the city.
The hotel is the first under Hilton’s Canopy brand in the UK.
What We Offer Our Enthusiasts
- Employee and Friends & Family rates across Hilton Hotels and 4C Group Hotels worldwide
- F&B discounts of up to 50% in our Canopy London City restaurants and bars
- 28 days’ holiday inclusive of bank holidays, increasing with length of service
- Birthday bonus: choice of £50 or one additional day of holiday
- Free access to the Perkbox platform with discounts of up to 30% and 50% on retail, entertainment and travel
- Free medical healthcare plan (Health Cash Plan), providing access to dental, optical and physiotherapy support
- Recruit a Friend scheme
- Cycle to Work and Tech schemes
- Workplace pension scheme
- Free access to Hospitality Action services (financial, legal and mental health support)
- Free uniform and meals on duty
- Continuous learning and development opportunities with recognised UK and US institutes such as E-Cornell, Linked In Learning and Hilton University
- Recognition awards programme and social events to keep you connected with Canopy London City and our EPIC team
- Opportunities to be involved in charity and community events
- (Terms and conditions apply to all benefits.)
4C Group is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive culture.
No agencies please.
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Guest Relations Executive employer: The Westin London City
The Westin London City is an exceptional employer, offering a dynamic work environment where employees can thrive in the hospitality industry. With a unique 4 on-4 off shift pattern, staff enjoy a healthy work-life balance alongside competitive benefits such as discounted accommodations and meals on duty. The hotel's commitment to employee growth and development ensures that team members are supported in their career journeys while delivering outstanding service to guests.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Executive
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Westin London City. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Westin London City
Don't be shy about reaching out to The Westin London City directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Relations Executive
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Westin London City and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Westin London City
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
