At a Glance
- Tasks: Wow guests with seamless check-ins, answer queries, and coordinate with various hotel departments.
- Company: Join a cosy hotel in Camden Town, part of the renowned IHG group.
- Benefits: Enjoy staff rates at 6,000+ hotels, discounts, wellness programmes, and flexible scheduling.
- Other info: Flexible hours may include weekends and public holidays; perfect for students seeking experience.
- Why this job: Gain valuable experience in hospitality while being recognised for your hard work and dedication.
- Qualifications: Customer service experience is essential; previous Front Office experience is a plus.
The predicted salary is between 20000 - 30000 £ per year.
We’re officially voco London Camden Lock – and we’re growing our flock!
Calling all Receptionists, Front Desk Agents & Switchboard Operators!
Based in the heart of vibrant Camden Town, we’re small enough for you to get noticed, yet big enough to gain fantastic experience.
As a Front Office Team Member, you’ll be at the heart of the guest journey - delivering a smooth check-in, answering queries, sharing your Camden knowledge and, most importantly, wowing our guests!
Bring your personality. Grow your experience. Join our flock. What we offer:
- Staff accommodation rates at 6,000+ hotels across four continents
- Exclusive friends and family discounts
- £500 employee referral reward
- Comprehensive wellbeing and mental health programme
- Permanent, full-time position with flexible scheduling
- Free meals while on duty
- Regular staff parties and social events
- Cycle to Work scheme
- Employee of the Month recognition and rewards
- HSF health benefits
- Specsavers benefits
- Employee incentive scheme
- The opportunity to be part of the globally recognised IHG Hotels & Resorts group — a fantastic addition to your CV and a great platform for career developmen
What we expect from you in retur n:
- Strong work ethic, punctuality
- Love for hotels and hospitality
- Customer service experience
- Previous Front Office experience and knowledge of OPERA PMS is an advantage
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Front Office Team Member (Camden Lock) in London employer: The Westin London City
The Westin London City is an exceptional employer, offering a vibrant work culture that prioritises guest wellness and employee satisfaction. With opportunities for professional growth in the luxury hospitality sector, team members benefit from a supportive environment that values collaboration and excellence. Located in a stunning riverside setting, employees enjoy a unique blend of work-life balance and the chance to be part of a prestigious brand committed to delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Member (Camden Lock) in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Westin London City. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Westin London City
Don't be shy about reaching out to The Westin London City directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Team Member (Camden Lock) in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Westin London City and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Westin London City
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
