At a Glance
- Tasks: Wow guests with seamless check-ins, answer queries, and coordinate with various hotel departments.
- Company: Join a cosy hotel in Camden Town, part of the renowned IHG group.
- Benefits: Enjoy staff rates at 6,000+ hotels, discounts, wellness programmes, and flexible scheduling.
- Other info: Flexible hours may include weekends and public holidays; perfect for students seeking experience.
- Why this job: Gain valuable experience in hospitality while being recognised for your hard work and dedication.
- Qualifications: Customer service experience is essential; previous Front Office experience is a plus.
The predicted salary is between 20000 - 30000 £ per year.
Calling all Receptionists / Front Desk Agents / Switchboard Operators. We are a cosy hotel based in the heart of Camden Town. The hotel is small enough for you to get noticed, yet big enough to gain great experience.
As a Front Office Team Member you will be responsible for wowing guests with a smooth-running check-in, the answers to any queries and useful information to enhance their stay.
Shifts will vary from week to week to meet the requirements of the business. Your hours of work may include working mornings, afternoons & evenings, weekends and Public Holidays.
What we offer
- Full-time time position on permanent basis (40h a week)
- Accommodation staff rates across 4 continents in over 6,000 hotels!
- Friends and family discounts
- £500 reward referral scheme
- Wellness and mental health programme
- Full-time position on permanent basis - flexible scheduling
- Great staff parties
- Cycle to work scheme
- Free meals on duty
- Employee of the month recognition and reward
- The hotel is part of well recognised IHG group - this will look good on your CV!
What we expect from you in return
- Strong work ethic, punctuality
- Love for hotels and hospitality
- Customer service experience
- Previous Front Office experience and knowledge of OPERA PMS is an advantage
Front Office Team Member (Camden Lock) in London employer: The Westin London City
Join our vibrant team at a cosy hotel in the heart of Camden Town, where your contributions as a Front Office Team Member will be truly valued. Enjoy a supportive work culture that prioritises employee well-being with wellness programmes, flexible scheduling, and exciting staff events, all while gaining invaluable experience within the renowned IHG group. With fantastic benefits like accommodation discounts across thousands of hotels and a rewarding referral scheme, this is an excellent opportunity for those passionate about hospitality to thrive and grow.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Member (Camden Lock) in London
✨Tip Number 1
Familiarise yourself with the OPERA PMS system, as having knowledge of this software can give you a significant edge. Consider taking an online course or watching tutorial videos to boost your confidence and skills.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to providing excellent service.
✨Tip Number 3
Research Camden Town and the hotel’s unique offerings to engage in meaningful conversations during your interview. Showing genuine interest in the location and the hotel will help you stand out as a candidate.
✨Tip Number 4
Be ready to discuss your flexibility and adaptability in various working conditions. Prepare to share examples of how you've successfully managed different shifts or unexpected changes in your previous jobs.
We think you need these skills to ace Front Office Team Member (Camden Lock) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality, particularly any roles as a receptionist or front desk agent. Emphasise your customer service skills and any familiarity with OPERA PMS.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the hospitality industry. Mention why you are excited about working at a cosy hotel in Camden Town and how you can contribute to creating memorable guest experiences.
Highlight Flexibility:Since the role requires adaptability to various working hours, be sure to mention your availability and willingness to work mornings, evenings, weekends, and public holidays in your application.
Showcase Teamwork Skills:In your application, provide examples of how you've successfully collaborated with other departments in previous roles. This will demonstrate your ability to coordinate effectively with teams like Housekeeping and F&B.
How to prepare for a job interview at The Westin London City
✨Show Your Passion for Hospitality
Make sure to express your love for the hospitality industry during the interview. Share specific experiences that highlight your enthusiasm for providing excellent customer service and creating memorable guest experiences.
✨Demonstrate Flexibility
Since the role requires adaptability to various working hours, be prepared to discuss your availability and willingness to work different shifts, including weekends and holidays. This shows that you understand the demands of the job.
✨Highlight Relevant Experience
If you have previous experience in front office roles or using OPERA PMS, make sure to mention it. Provide examples of how you've successfully handled check-ins, check-outs, and guest queries in past positions.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer about the hotel and its culture. This not only shows your interest in the position but also helps you determine if it's the right fit for you.
