Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Wow guests with seamless check-ins and check-outs while answering queries.
- Company: A cosy hotel in the vibrant heart of Camden Town.
- Benefits: Staff rates at 6,000+ hotels, discounts, wellness programmes, and free meals.
- Why this job: Gain valuable experience in hospitality with a well-recognised IHG group on your CV.
- Qualifications: Customer service experience; Front Office knowledge is a plus.
- Other info: Flexible hours, great staff parties, and employee recognition opportunities.
The predicted salary is between 20000 - 30000 £ per year.
Calling all Receptionists / Front Desk Agents / Switchboard Operators and Hospitality Assistants. We are a cosy hotel based in the heart of Camden Town. The hotel is small enough for you to get noticed, yet big enough to gain great experience.
As a Front Office Team Member you will be responsible for wowing guests with a smooth-running check-in and check-outs, answering to any queries, processing all payment types, coordinating with other departments, such as Housekeeping, F&B and Maintenance.
What we offer:
- Accommodation staff rates across 4 continents in over 6,000 hotels!
- Friends and family discounts
- £500 reward referral scheme
- Wellness and mental health programme
- Full-time position on permanent basis - flexible scheduling
- Great staff parties
- Cycle to work scheme
- Free meals on duty
- Employee of the month recognition and reward
- The hotel is part of well recognised IHG group - this will look good on your CV!
What we expect from you in return:
- To be flexible and adaptable to different working conditions and hours. Your hours of work may include working mornings, afternoons & evenings, weekends and Public Holidays.
- Strong work ethic, punctuality
- Love for hotels and hospitality
- Customer service experience
- Previous Front Office experience and knowledge of OPERA PMS is an advantage
Front Office Team Member (Camden Lock) employer: The Westin London City
Contact Detail:
The Westin London City Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member (Camden Lock)
✨Tip Number 1
Get to know the hotel! Research Camden Lock and the IHG group. When you walk into that interview, show us you’re not just another candidate but someone who genuinely loves the hospitality scene.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve wowed guests or handled tricky situations. We want to hear those stories during your chat with us!
✨Tip Number 3
Be ready to showcase your flexibility. We love team members who can adapt to different shifts and tasks. Share examples of how you’ve juggled various responsibilities in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed by us. Plus, it shows you’re serious about joining our team at Camden Lock. Let’s make it happen!
We think you need these skills to ace Front Office Team Member (Camden Lock)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects your passion for hospitality.
Tailor Your CV: Make sure to tailor your CV to highlight your relevant experience in front office roles. Mention any specific skills or experiences that relate to the job description, like your customer service background or familiarity with OPERA PMS.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Be sure to mention why you love working in hotels and how you can contribute to creating memorable experiences for our guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our Camden Lock hotel!
How to prepare for a job interview at The Westin London City
✨Know Your Stuff
Familiarise yourself with the hotel and its offerings. Understand the role of a Front Office Team Member and how it fits into the overall guest experience. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for guests. Whether it’s resolving a complaint or making a special request happen, these stories will highlight your customer service skills and passion for hospitality.
✨Be Ready for Flexibility Questions
Since the job requires adaptability to various shifts, be prepared to discuss your availability and willingness to work different hours, including weekends and holidays. Show that you’re flexible and ready to meet the demands of the role.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
